PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,054 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Product arrived almost before I ordered it! Also received a message from them to ensure I was happy with the product. Will certainly purchase from PetnPony again.”

Helpful Report

Posted 4 years ago

“Got delivery very quickly excellent product my 4 ladies love them”

Helpful Report

Posted 4 years ago

“A really efficient service and excellent communication from the seller. Would definitely buy from them again x”

Helpful Report

Posted 4 years ago

“Excellent service and very quick delivery would buy from them again in the future”

Helpful Report

Posted 4 years ago

“The parcel was deliverd on time very cheerful delivery man !”

Helpful Report

Posted 4 years ago

“Speedy turnaround. Overall good experience.”

Helpful Report

Posted 4 years ago

“Very pleased with the help I received through PetnPony when I was choosing a new bit for my young horse. First class service, recommend 100%”

Helpful Report

Posted 4 years ago

“Superb personal service with a follow up email, lovely friendly company. Quick efficient delivery.”

Helpful Report

Posted 4 years ago

“PetnPony were brilliant. Delivery was very prompt, their prices are good and website is easy to navigate. Will definitely use them again”

Helpful Report

Posted 4 years ago

“Very happy with all process of order & very happy with boots 😊”

Helpful Report

Posted 4 years ago

“Really good quality, fast delivery. Will definitely use again.”

Helpful Report

Posted 4 years ago

“Great service, no issues. Kept informed of order and delivery.”

Helpful Report

Posted 4 years ago

“Unfortunately the bit I ordered was too small - I returned it hoping to exchange for the XL but was told this wasn’t possible so a bit disappointed. I’ve now bought one on eBay”

Helpful Report

Posted 4 years ago

“Quick service.”

Helpful Report

Posted 4 years ago

“Good site, easy to use and once a purchase was made the store kept me updated with my order and delivery which is great. Fab product too! Highly recommend”

Helpful Report

Posted 4 years ago

“I have always found Pet n Pony easy to place order , satisfaction of cost, ease of correspondence when needed.”

Helpful Report

Posted 4 years ago

“Excellent Service provided……Many Thanks…..!”

Helpful Report

Posted 4 years ago

“Arrived before expected with fantastic communication from the company!”

Helpful Report

Posted 4 years ago

“Excellent service and competitive prices.”

Helpful Report

Posted 4 years ago

“Good service, ordered 2 sizes to try. Had no issues returning unwanted item.”

Helpful Report

Posted 4 years ago

PetnPony is rated 4.8 based on 2,054 reviews