Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,552 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish would never recommend sent an email and no reply very cheap tat”

Helpful Report

Posted 4 years ago

“I have not received my item yet”

Helpful Report

Posted 4 years ago

“DO NOT USE - Steer well clear Ordered a personalised glass bauble and it arrived blank. Contacted customer service and they said I ordered it blank. I insisted that I did input text and that there was obviously a problem with website software. Why would anyone order a blank bauble from a personalised website. Dreadful customer service. Make sure you read reviews before dealing with this company. There are many others that this happened to!! If you can, please contact me. I am going to start a class action against this company.”

Helpful Report

Posted 4 years ago

“Absolute joke !! No communication and no phone number to ring. Sent me a blank bauble when it's a personalised website !!!”

Helpful Report

Posted 4 years ago

“Steer Clear - Ordered 2 personalised egg cups and they arrived blank. Contacted customer service and they said I ordered them blank. I insisted that I did input text and this appeared at the checkout and if I wanted 2 plain white egg cups I would go to pound shop. Terrible customer service. Read reviews on Trust Pilot - I am not the only one that this happened to!!”

Helpful Report

Posted 4 years ago

“ordered feather bauble came broken”

Helpful Report

Posted 4 years ago

We are sorry to hear this, Please do reach out to the team at help@sixty.co.uk and they will endeavour to help and put things right for you.

Posted 4 years ago

“I have still not received my purchase d mo reply from. Customer services!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Lorraine, We can see your order has successfully been delivered to you today by Royal Mail.

Posted 4 years ago

“I have not recieved my order”

Helpful Report

Posted 4 years ago

“Paid 48 hr postage. Allowing a slight delay in production and postage because of the festive season I still wouldn't expect not to ha e recieved this 11 days after order. Personally won't buy from this company again because when I emailed to ask for them to look I to it I was told by the first person on the 6th December that my order was dispatched on the 1st then on the 9th I ask the same question amd told it was dispatched on the 2nd I eventually received a tracking number after pushing for one to find that it doesn't exist. No help from this company at all other than not their problem now and to take it up with royal mail.”

Helpful Report

Posted 4 years ago

“Received these today and one of them is broken”

Helpful Report

Posted 4 years ago

“Ordered personalised wall clock but never received any acknowledgment email, which is very worrying. Interestingly enough I received an email to rate their service.”

Helpful Report

Posted 4 years ago

Hi, Thank you for letting us know about this. Your order was dispatched for delivery yesterday 1st December and will be delivered by Royal Mail shortly. An invoice has been resent to your email. You may contact us anytime at help@sixty.co.uk.

Posted 4 years ago

“Not recieved purchase yet”

Helpful Report

Posted 4 years ago

“I bought 2 personalised dog mats for my boys to eat their dinner on. Cost around £12 each. If you are thinking of buying one don't bother. They are very thin and move when the dogs are eating. They are also quite small and the material is cheap. Won't be buying anything else from this site.”

Helpful Report

Posted 4 years ago

“I paid £4.95 for a 48hr delivery, it is now 96hrs and not a thing”

Helpful Report

Posted 4 years ago

Hi Kevin, Your order made on 19th November was dispatched for delivery yesterday 22nd November and will be delivered by Royal Mail shortly. As stated on our website, the production time varies depending on the type of product. This then affects the total time from placing your order to delivery.

Posted 4 years ago

“The ordering process was very easy. Cannot comment on the actual product as I have not yet received it.”

Helpful Report

Posted 4 years ago

“The two wine glasses I ordered said online they come with silver gift boxes but when they arrived they were just loosely bubble wrapped in a cardboard posting box, not the individual gift boxes as promised. When I emailed customer service they replied only to say my order was on its way but not acknowledging the missing boxes or doing anything to rectify the situation or offer partial refund. Without the gift boxes I didn’t have the present in its best form for my auntie and uncle who both Celebrated their 70th birthdays and I was a little embarrassed to just give in the bubble wrap. I have had no follow up from customer service again and after two weeks, still no gift boxes. Terrible service and I won’t use this website again.”

Helpful Report

Posted 4 years ago

“Hello , the order i received was Wrong , every time I typed on the lines the order of the writing I wanted was shown wrong on your picture the only way it appeared right was when I typed it not in order , I did it three times to make sure the appearance I did was right and it still arrived around the wrong way , I wanted it :line 1 To read : The Line 2 to read Jenkins Line 3 to read Family And at the bottom to read 2021 it then appeared as shown on photo as shown that I have uploaded , please can you arrange for a return for Me abs for it to be re-done the right way Thank you Joanne Mehmet”

Helpful Report

Posted 4 years ago

Hi, Your review is very concerning to us. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 4 years ago

“I ordeded 2 personised bobles and one was damaged”

Helpful Report

Posted 4 years ago

Hi Lloyd, We are sorry to hear this. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 4 years ago

“I personalised my diamond paperweight ( a gift ) and the item I received did not have the full message I have contacted customer services and they are looking into the matter However I was very disappointed”

Helpful Report

Posted 4 years ago

“So far I have not received my item (ordered and money taken from my account 15 days ago). I even had to email to ask for confirmation emails to be sent to me indicating that the order had been placed and received by the company!”

Helpful Report

Posted 4 years ago

Personalise.co.uk is rated 4.4 based on 4,552 reviews