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Personalise.co.uk Reviews

4.4 Rating 4,113 Reviews

86 %

of reviewers recommend Personalise.co.uk

Company Reviews

Product Reviews

4.4

Based on 4,113 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet to receive order despite paying for next day delivery. Tried to contact via website link but advised me to try again later.No telephone number. Very poor service. How can you ask for a review before transaction is complete. Very disappointed as vase needed to be here for leaving gift .”

Posted 3 years ago

“So far I’ve not even received my parcel, which I ordered last Thursday for Easter Sunday, I haven’t had any emails to tell me anything other than confirmation of my order and to write a review on a parcel I still haven’t received, I’m a delivery driver, so no surprise it’ll probably end up being delivered 3 moths late by Hermes even though a paid £5.95 for delivery 24 hours after production”

Posted 3 years ago

“Yet to receive order which will ruin my husband's 40th birthday.Have tried to locate order but with no luck.”

Posted 3 years ago

“Bought a trinket box for my granddaughters 18th. It arrived in a bent up cheap looking box. Very poor quality trinket box. It was much smaller than I imagined and the lid is quite loose. I wouldn't recommend it.”

Posted 3 years ago

“Still not heard back re the chocolate smash trees, looks like the ticket has been lost. Personalised that send generic emails. Will never visit this useless company again.”

Posted 3 years ago

Hi, We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 3 years ago

“Did not receive item”

Posted 3 years ago

“You've asked me to review but I've not received?”

Posted 3 years ago

“Did not receive item I paid for”

Posted 3 years ago

“A confirmation email of my purchase and an approximate date of delivery both sadly missing. I note you were very quick to take the money out of my bank account and I am left with no written guarantee. Very poor. Unable to answer he next 4 questions as still have no idea when my purchase is likely/unlikely to be delivered”

Posted 3 years ago

“Haven't received order tbis the 3rd day waited”

Posted 3 years ago

“Where do I start...ordered pink choc smash cup on the 9th fed did not arrive until the 20th that was after I emailed as to where my order was..when it did arrive it was the totally wrong item..totally dissapointed and dissatisfied with the service..I have emailed 3 times now and still no reply from them..won't be using them again..item is still in box as unable to return....obviously they rushed the order throu without looking at the item in which I ordered.”

Posted 3 years ago

“Did not receive a confirmation email, therefore ordered the same thing again. Soon as that happened I emailed the company. Yet that was not soon enough as it was already in production and I was refused a refund and then ignored! Awful and wouldn’t recommend or shop there again. Also, paid extra for faster delivery (48h after production) and still not got anything.”

Posted 3 years ago

“Checked out with personal message missing, contacts them still waiting on reply, now arrived with no words. Still no reply. Don’t use unless you are prepared for a joke trying to contact them. I suppose losing the odd customer is nothing to them. Never again”

Posted 3 years ago

“Received clock promptly but not happy with the standard. The rainbow sticker does not cover the wooden back and the cloud sticker was not stuck down properly and is lifting off. Contacted after sales and still no reply after a week, states there would be a reply usual within 2 days.”

Posted 3 years ago

“Very disappointed won't order from you again. Not even a reply to my Email s!!!!”

Posted 3 years ago

Hi Lisa, Please do reach out to the team at help@sixty.co.uk and they will endeavour to help and put things right for you.

Posted 3 years ago

“No stars clock does not work. Clock face scratched and maybe some kind of glue on it! Customer service rubbish as emailed and no reply. Do not waste your money. I'm going to contact trading standards!”

Posted 3 years ago

Hi Tracey, We cannot see you have contacted us prior to leaving a review. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 3 years ago

“As yet I haven’t received my order, so hard to review.”

Posted 3 years ago

“SCAM website... ordered something that didnt even say it was out of stock, received an email 1 week later to say that it was. then tried emailing them asking for a refund over a month! still no refund everytime i contact that say that day or 3-5 days its been over a month now! avoid this place they dont give you your money back.....!!!!!”

Posted 3 years ago

“My order was damaged when it arrived. I have emailed 3 times & filled out an enquiry for online & still 5 days later no one has got back to me. Poor customer service.”

Posted 3 years ago

Hi, Thank you for your review. I am sorry that your order was damaged. I can see we have issued a replacement order for you today.

Posted 3 years ago

“Ordered a personalised memorial heart for a special occasion. The heart came without the words I had ordered, very dissapointed.”

Posted 3 years ago

Hi Nicola, I am sorry to hear this. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 3 years ago

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Personalise.co.uk is rated 4.4 based on 4,113 reviews