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Personalise.co.uk Reviews

4.4 Rating 4,478 Reviews
86 %
of reviewers recommend Personalise.co.uk
Company Reviews Product Reviews
1,422
 Metrics Info
4.4
Based on 4,478 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Personalise.co.uk Reviews

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

Write Your review

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Wendy F
Verified Buyer
“I have not recieved my order”
Helpful Report
Posted 4 years ago
Richard
Verified Reviewer
“Paid 48 hr postage. Allowing a slight delay in production and postage because of the festive season I still wouldn't expect not to ha e recieved this 11 days after order. Personally won't buy from this company again because when I emailed to ask for them to look I to it I was told by the first person on the 6th December that my order was dispatched on the 1st then on the 9th I ask the same question amd told it was dispatched on the 2nd I eventually received a tracking number after pushing for one to find that it doesn't exist. No help from this company at all other than not their problem now and to take it up with royal mail.”
Helpful Report
Posted 4 years ago
Sue F
Verified Buyer
“Received these today and one of them is broken”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered personalised wall clock but never received any acknowledgment email, which is very worrying. Interestingly enough I received an email to rate their service.”
Helpful Report
Posted 4 years ago
Hi, Thank you for letting us know about this. Your order was dispatched for delivery yesterday 1st December and will be delivered by Royal Mail shortly. An invoice has been resent to your email. You may contact us anytime at help@sixty.co.uk.
Posted 4 years ago
Jacqueline S
Verified Buyer
“Not recieved purchase yet”
Helpful Report
Posted 4 years ago
David B
Verified Buyer
“I bought 2 personalised dog mats for my boys to eat their dinner on. Cost around £12 each. If you are thinking of buying one don't bother. They are very thin and move when the dogs are eating. They are also quite small and the material is cheap. Won't be buying anything else from this site.”
Helpful Report
Posted 4 years ago
Kevin M
Verified Buyer
“I paid £4.95 for a 48hr delivery, it is now 96hrs and not a thing”
Helpful Report
Posted 4 years ago
Hi Kevin, Your order made on 19th November was dispatched for delivery yesterday 22nd November and will be delivered by Royal Mail shortly. As stated on our website, the production time varies depending on the type of product. This then affects the total time from placing your order to delivery.
Posted 4 years ago
Jan T
Verified Buyer
“The ordering process was very easy. Cannot comment on the actual product as I have not yet received it.”
Helpful Report
Posted 4 years ago
Sami S
Verified Buyer
“The two wine glasses I ordered said online they come with silver gift boxes but when they arrived they were just loosely bubble wrapped in a cardboard posting box, not the individual gift boxes as promised. When I emailed customer service they replied only to say my order was on its way but not acknowledging the missing boxes or doing anything to rectify the situation or offer partial refund. Without the gift boxes I didn’t have the present in its best form for my auntie and uncle who both Celebrated their 70th birthdays and I was a little embarrassed to just give in the bubble wrap. I have had no follow up from customer service again and after two weeks, still no gift boxes. Terrible service and I won’t use this website again.”
Helpful Report
Posted 4 years ago
Joanne M
Verified Buyer
“Hello , the order i received was Wrong , every time I typed on the lines the order of the writing I wanted was shown wrong on your picture the only way it appeared right was when I typed it not in order , I did it three times to make sure the appearance I did was right and it still arrived around the wrong way , I wanted it :line 1 To read : The Line 2 to read Jenkins Line 3 to read Family And at the bottom to read 2021 it then appeared as shown on photo as shown that I have uploaded , please can you arrange for a return for Me abs for it to be re-done the right way Thank you Joanne Mehmet”
Helpful Report
Posted 4 years ago
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.
Posted 4 years ago
Lloyd N
Verified Buyer
“I ordeded 2 personised bobles and one was damaged”
Helpful Report
Posted 4 years ago
Hi Lloyd, We are sorry to hear this. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.
Posted 4 years ago
Anita M
Verified Buyer
“I personalised my diamond paperweight ( a gift ) and the item I received did not have the full message I have contacted customer services and they are looking into the matter However I was very disappointed”
Helpful Report
Posted 4 years ago
Helen D
Verified Buyer
“So far I have not received my item (ordered and money taken from my account 15 days ago). I even had to email to ask for confirmation emails to be sent to me indicating that the order had been placed and received by the company!”
Helpful Report
Posted 4 years ago
Cara Q
Verified Buyer
“Where is my order? Have not even received order confirmation. Unhappy with the customer service”
Helpful Report
Posted 4 years ago
Oliver H
Verified Buyer
“It hasn’t arrived and no confirmation email of purchase.”
Helpful Report
Posted 4 years ago
Dianne L
Verified Buyer
“Cannot review as I haven’t received it yet! A tad premature I think”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“My item hasn’t arrived and when use contact us on page it says not available so can’t get intouch”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I received a personalised vase for a gift and was very disappointed. The vase was scraped and there was a diamanté which wasn’t centred in the middle of the vase. Won’t be ordering again and I should have gone by the reviews this company get!”
Helpful Report
Posted 4 years ago
Tina J
Verified Buyer
“I still have not received my delivery, as I did not set up an account, I can't find my order number and can't raise it as a query on your site, it was an anniversary gift and I have had to purchase another one today, as I am worried, it will not arrive in time for the celebration when our Managing Director is meant to present the gift.”
Helpful Report
Posted 4 years ago
Melanie S
Verified Buyer
“AVOID AVOID AVOID If I could place a 0 review then I would. I chose this website as I specifically wanted a gift for a 16th birthday and a gift for fathers day. I placed the order correctly and spent a long time placing the personalised messages on both items. However both products arrived with no personalised messages on either gifts. Absolutely disappointed as I required the gifts in time for both occasions. I messaged the company and explained that both gifts had arrived without the messages. Gemma in customer care was rude in her message and had no regard for the mistake that had been made and informed me they were unable to correct it as it was apparently my issue. I was not asking for a refund but just to have the gifts re-sent with the messages in place and I would send the incorrect items back. Again she was rude in her email and informed me it was my mistake and could not and would not help. I explained that if I wanted to purchase a plain single glass and a plain wine box then I would have not gone to their sight 'personalised.com' and would have gone to a local store but once again Gemma did not appear to care and just kept informing me they was not going to do anything to correct the order. I then asked for their complaints procedure and I did not receive a response and still haven't. Absolutely shocking for a company to have no customer care what so ever. People need to be aware from ordering off this sight!!!!”
Helpful Report
Posted 4 years ago
Personalise.co.uk is rated 4.4 based on 4,478 reviews
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