Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,554 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,554 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where is my order? Have not even received order confirmation. Unhappy with the customer service”

Helpful Report

Posted 4 years ago

“It hasn’t arrived and no confirmation email of purchase.”

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Posted 4 years ago

“Cannot review as I haven’t received it yet! A tad premature I think”

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Posted 4 years ago

“My item hasn’t arrived and when use contact us on page it says not available so can’t get intouch”

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Posted 4 years ago

“I received a personalised vase for a gift and was very disappointed. The vase was scraped and there was a diamanté which wasn’t centred in the middle of the vase. Won’t be ordering again and I should have gone by the reviews this company get!”

Helpful Report

Posted 4 years ago

“I still have not received my delivery, as I did not set up an account, I can't find my order number and can't raise it as a query on your site, it was an anniversary gift and I have had to purchase another one today, as I am worried, it will not arrive in time for the celebration when our Managing Director is meant to present the gift.”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID If I could place a 0 review then I would. I chose this website as I specifically wanted a gift for a 16th birthday and a gift for fathers day. I placed the order correctly and spent a long time placing the personalised messages on both items. However both products arrived with no personalised messages on either gifts. Absolutely disappointed as I required the gifts in time for both occasions. I messaged the company and explained that both gifts had arrived without the messages. Gemma in customer care was rude in her message and had no regard for the mistake that had been made and informed me they were unable to correct it as it was apparently my issue. I was not asking for a refund but just to have the gifts re-sent with the messages in place and I would send the incorrect items back. Again she was rude in her email and informed me it was my mistake and could not and would not help. I explained that if I wanted to purchase a plain single glass and a plain wine box then I would have not gone to their sight 'personalised.com' and would have gone to a local store but once again Gemma did not appear to care and just kept informing me they was not going to do anything to correct the order. I then asked for their complaints procedure and I did not receive a response and still haven't. Absolutely shocking for a company to have no customer care what so ever. People need to be aware from ordering off this sight!!!!”

Helpful Report

Posted 5 years ago

“I checked my personalisation as instructed before proceeding to checkout, then when my receipt came through it stated no personalisation on all three items I purchased. I emailed the company straight away to check but received blank items the next day. Whilst I can commend the speed of delivery, I now have three items I cannot use and I dont have time to return before fathers day. And nobody had responded to my emails on the matter either. Now I will have to spend more money getting them personalised elsewhere. Sorry but would not recommend.”

Helpful Report

Posted 5 years ago

“Very very disappointed with the order as it took 10 days to arrive from when the order was made. I will not buy anything from here again.”

Helpful Report

Posted 5 years ago

“I ordered by item on the 15th of April and it’s 27th April now. A lady ‘naomi’ emailed me saying ‘ Unfortunately, your order P-00088916 has been returned to us today, with the reason for the return as 'RM return not called for'. But when I emailed back they send me the same email again. I called them and was cut of three times and finally got through only for the woman on the phone be rude & ignorant, no apology for not having my item sent and blamed it on the pandemic and then cut me off! Appalling service and so so rude!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I can confirm your order was returned to us by Royal Mail, due to the delivery address being incorrect. You have confirmed the correct address and your order has now been resent for delivery by Royal Mail.

Posted 5 years ago

“Placed an order on 18th April. No confirmation was sent to my designated email address. Queried this 2 days ago via my other email and was told a member of the team would be back 'typically within 2 working of' Hasn't happened. This does not give me much confidence that I am dealing with an efficient company. I have no idea whether this has been delivered yet. I'm guessing not. So far, so unimpressed.”

Helpful Report

Posted 5 years ago

“I made a purchase and paid extra for Next Day delivery. It took 6 days for my order to arrive. I didn't receive a receipt or confirmation email upon purchase. It was only when I emailed them that they decided to send out my confirmation. I would have liked to have cancelled my order and have a refund. However, due to not being sent my receipt or confirmation email I was not able to. When I contacted them, they refused to as 'the order had already been processed. I then emailed a formal complaint and was completely ignored. I am disgusted by the lack of customer care and support and will not be ordering from here again. If you want next day delivery, I wouldn't bother. They fail to tell you that it's next day delivery from when they have completed the order; not next day delivery from purchasing.”

Helpful Report

Posted 5 years ago

“Ordered item on monday, still have not received it and this is Thursday, very very disappointed,as it was to put into the coffin of my nephew aged 15 who we buried this morning, not even an Email? Will not be using this site again.mr Joseph Mcferran.”

Helpful Report

Posted 5 years ago

“Yet to receive order despite paying for next day delivery. Tried to contact via website link but advised me to try again later.No telephone number. Very poor service. How can you ask for a review before transaction is complete. Very disappointed as vase needed to be here for leaving gift .”

Helpful Report

Posted 5 years ago

“So far I’ve not even received my parcel, which I ordered last Thursday for Easter Sunday, I haven’t had any emails to tell me anything other than confirmation of my order and to write a review on a parcel I still haven’t received, I’m a delivery driver, so no surprise it’ll probably end up being delivered 3 moths late by Hermes even though a paid £5.95 for delivery 24 hours after production”

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Posted 5 years ago

“Yet to receive order which will ruin my husband's 40th birthday.Have tried to locate order but with no luck.”

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Posted 5 years ago

“Bought a trinket box for my granddaughters 18th. It arrived in a bent up cheap looking box. Very poor quality trinket box. It was much smaller than I imagined and the lid is quite loose. I wouldn't recommend it.”

Helpful Report

Posted 5 years ago

“Still not heard back re the chocolate smash trees, looks like the ticket has been lost. Personalised that send generic emails. Will never visit this useless company again.”

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Posted 5 years ago

Hi, We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 5 years ago

“Did not receive item”

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Posted 5 years ago

“You've asked me to review but I've not received?”

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Posted 5 years ago

Personalise.co.uk is rated 4.4 based on 4,554 reviews