Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,552 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,552 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 18th December 2025

Tracey C

Personalise.co.uk 5 star review on 4th December 2025

Jenny D

Personalise.co.uk 5 star review on 16th April 2025

Anonymous

Personalise.co.uk 5 star review on 14th March 2025

Linda P

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive item I paid for”

Helpful Report

Posted 5 years ago

“A confirmation email of my purchase and an approximate date of delivery both sadly missing. I note you were very quick to take the money out of my bank account and I am left with no written guarantee. Very poor. Unable to answer he next 4 questions as still have no idea when my purchase is likely/unlikely to be delivered”

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Posted 5 years ago

“Haven't received order tbis the 3rd day waited”

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Posted 5 years ago

“Where do I start...ordered pink choc smash cup on the 9th fed did not arrive until the 20th that was after I emailed as to where my order was..when it did arrive it was the totally wrong item..totally dissapointed and dissatisfied with the service..I have emailed 3 times now and still no reply from them..won't be using them again..item is still in box as unable to return....obviously they rushed the order throu without looking at the item in which I ordered.”

Helpful Report

Posted 5 years ago

“Did not receive a confirmation email, therefore ordered the same thing again. Soon as that happened I emailed the company. Yet that was not soon enough as it was already in production and I was refused a refund and then ignored! Awful and wouldn’t recommend or shop there again. Also, paid extra for faster delivery (48h after production) and still not got anything.”

Helpful Report

Posted 5 years ago

“Checked out with personal message missing, contacts them still waiting on reply, now arrived with no words. Still no reply. Don’t use unless you are prepared for a joke trying to contact them. I suppose losing the odd customer is nothing to them. Never again”

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Posted 5 years ago

“Received clock promptly but not happy with the standard. The rainbow sticker does not cover the wooden back and the cloud sticker was not stuck down properly and is lifting off. Contacted after sales and still no reply after a week, states there would be a reply usual within 2 days.”

Helpful Report

Posted 5 years ago

“Very disappointed won't order from you again. Not even a reply to my Email s!!!!”

Helpful Report

Posted 5 years ago

Hi Lisa, Please do reach out to the team at help@sixty.co.uk and they will endeavour to help and put things right for you.

Posted 5 years ago

“No stars clock does not work. Clock face scratched and maybe some kind of glue on it! Customer service rubbish as emailed and no reply. Do not waste your money. I'm going to contact trading standards!”

Helpful Report

Posted 5 years ago

Hi Tracey, We cannot see you have contacted us prior to leaving a review. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 5 years ago

“As yet I haven’t received my order, so hard to review.”

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Posted 5 years ago

“SCAM website... ordered something that didnt even say it was out of stock, received an email 1 week later to say that it was. then tried emailing them asking for a refund over a month! still no refund everytime i contact that say that day or 3-5 days its been over a month now! avoid this place they dont give you your money back.....!!!!!”

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Posted 5 years ago

“My order was damaged when it arrived. I have emailed 3 times & filled out an enquiry for online & still 5 days later no one has got back to me. Poor customer service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am sorry that your order was damaged. I can see we have issued a replacement order for you today.

Posted 5 years ago

“Ordered a personalised memorial heart for a special occasion. The heart came without the words I had ordered, very dissapointed.”

Helpful Report

Posted 5 years ago

Hi Nicola, I am sorry to hear this. We would appreciate it if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 5 years ago

“Really disappointed with the service I’ve received from this company. I’ve been sent the wrong item and I’ve emailed them 3 times now in the passed week and the problem is still yet to be solved. My order was for a birthday present and the persons birthday has gone now as it wasn’t sorted in time.”

Helpful Report

Posted 5 years ago

“So disappointed with the personalised bunny”

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Posted 5 years ago

“Order personalized shot glass & miniature bottle of Jagermeister as a Christmas present for £8.99 + delivery. Shot glass arrived & was perfect but was missing the miniature Jagermeister. I messaged immediately & received reference & told it would be reviewed within 2 days. I have since messaged probably 10 times without a response. Obviously we’re not talking a lot of money, thank god, but the customer service is appalling. Emails go to Sixty Stores”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know about this. We are looking into this issue and hope to resolve it promptly for you. Thank you for your patience.

Posted 5 years ago

“I ordered a present for Christmas, in plenty of time. I didn’t find out until AFTER Christmas when I got a refund through PayPal that something must’ve been wrong. I didn’t receive any information from ‘Personalise’ so I emailed them myself, asking the reason for the refund. Apparently the item was out of stock, and they couldn’t fulfil my order. Had I known this BEFORE Christmas when I placed the order, there wouldn’t have been an issue! But the fact they wouldn’t have even contacted me is infuriating. Serious lack of customer service and communication!”

Helpful Report

Posted 5 years ago

“Purchased a product of very inferior quality for what I paid”

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Posted 5 years ago

“My order of 2 mugs was packaged in just paper and both mugs are smashed. Ruining someone’s Christmas present from me. I’m absolutely disgusted by the poor packaging. I would like a refund or 2 more resent properly packaged for ASAP delivery.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are sorry this has happened. I can see we do have an open email chain with you and we are looking into this issue and hope to resolve it promptly and accurately.

Posted 5 years ago

“This order I placed I still haven't received??”

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Posted 5 years ago

Personalise.co.uk is rated 4.4 based on 4,552 reviews