PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,369 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi The item was ok and in good shape . The only problem was the paint colour ,which I requested that they confirm that it is correct for the Vehicle Year. No responses to my email so need to answer questions by customers and not ignore I would only now go to a site that replies to customers information request PD”

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Posted 3 years ago

“Parts reply good however bonnet I ordered was in a very bad condition only worth scrap d goodman”

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Posted 3 years ago

“Received incorrect part”

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Posted 3 years ago

“The part was very good but it took longer than expected to be delivered.”

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Posted 3 years ago

“Happy with part I have been trying to get for months. Very sad that mirror was cracked on visor but did not return as needed part desperately.”

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Posted 4 years ago

“The buying experience was easy, the poor bit was the communication as once I purchased an item I heard nothing about delivery or anything else and when I messaged the company I purchased from via Parts Gateway I got no notification when I received a reply.”

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Posted 4 years ago

“Part advertised as delivered price. But postage was added at till.”

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Posted 4 years ago

“Parts arrived after 7 full days. Estimated between 2/3 working days. Had to contact supplier to get tracking number. Better if this was on the confirmation/dispatch notice then wouldn't have to contact supplier and spend 20mins waiting on the phone, eventually they rang me back with the information”

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Posted 4 years ago

“part was damaged but managed to use anyway”

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Posted 4 years ago

“Late delivery but very impressed with condition of engine”

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Posted 4 years ago

“My order was not delivered on time as promised. Instead of 2-3 days promised it took a whole week to deliver. This created a lot of personal hardship for me!”

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Posted 4 years ago

“The part sent to me was the wrong side which is obviously human error. This can happen to us all. I have returned the part and discussed the problem on the phone. The correct part is to be sent as soon as it is available. I feel that I will be able to give a more objective review after I have received the correct part.”

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Posted 4 years ago

“My main problem was I had no idea when it was going to arrive, hence I had to stay around for days until it did. Usually you a delivery company name and a tracking referrence. I think because it it was not a commerical delivery that is why it was absent. The hub also came with a new tyre on, which I did not expect, unfortunately I could not use it as it was wrong size :o(”

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Posted 4 years ago

“Really good and helpful service especially when the first part ordered did not fit so a replacement was sent hassle free. However when the new part arrived and was fitted to my cat, although it worked the motor made and still makes and really bad grinding noise.”

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Posted 4 years ago

“I cannot really give an unqualified recommendation. I ordered a part for my car, with an assurance checks would be made to confirm it was the right one. I received the part but it doesn't fit. So the delivery process was fine, but the checking service wasn't”

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Posted 4 years ago

“Made use of facility. Sadly when car reg input did not produce 1st provider with correct part. Sent back no problem. 2nd provider successful. Thank you”

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Posted 4 years ago

“Efficient response but requested a photo twice that wasn't delivered and would have hope the seat to have been cleaned before sale!”

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Posted 4 years ago

“My first experience was bad. The breakers tried to rip me off. The second was the opposite, very good and helpful.”

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Posted 4 years ago

“I ordered a gearbox , paid for it and then was contacted and told to pay another £50 .00 when I challenged it was told if I don’t line it , They will cancel my order , snakes”

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Posted 4 years ago

“The seat belt holding was damaged. This was not mentioned in the description.”

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Posted 4 years ago

PartsGateway Ltd is rated 4.6 based on 10,369 reviews