PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,486 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed with ultimate styling ordered a door mirror for kangoo van they had all the details of the van that where on log book ie registration etc and still sent wrong one then said it was my fault for ordering the wrong one and would not pay for the return so I had to pay for sign for return which is not what it said when I purchased it. will never use again.”

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Posted 4 years ago

“Having emailed partsgateway about the packaging used and the possible condition of the parts required, I was assured that condition would be tip top. On arrival, the lamp cluster was packed ok. The lamp itself was not so good, the body of the unit was cracked and two of the lens clips/lugs were broken, (tip top ) certainly not. It also says that you have to sign for the package as damaged in the small print as no claim would be entertained, the driver had no provision on his handset to enable that request. Strange don't you think ?”

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Posted 5 years ago

“good quick service most of the time, but a lot of there suppliers are 5* rated which i find untrue, many suppliers never deliver on time, and never supply invoices unless you chase them!”

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Posted 5 years ago

“Dear sir. I ordered a rear wiper motor for my Skoda Octavia estate from DK salvage. This has not arrived. I contacted DK salvage and they told me that the part had been delivered to me on the 26th of June. I have not up till now received this part so, I am not very happy with the outcome. Sincerely John Nash.”

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Posted 5 years ago

“Wrong item sent. The person I spoke to was courteous when I called but did not phone back as agreed. I called back again and went over the issue again and the correct item was to be sourced, but then a refund was issued without explanation. Better communication would have been appreciated, though I appreciate the no-quibble refund. Now back at square one in terms of the part I need.”

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Posted 5 years ago

“The part was a very poor fit , it was suppose to clip on , I had to super glue it and pull it tight with a ratchet strap.”

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Posted 5 years ago

“expected both sides but only got 1 side feel cheated.”

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Posted 5 years ago

“Ordered a part, received an email from the company saying it had been dispatched, then received an email a day later saying I have been refunded, item was not sent out and no contact from the company to apologise or explain.”

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Posted 5 years ago

“Unfortunately Huddersfield Volvo Breakers were not acceptable and the part (Headlight) was delivered in a dirty condition poorly packaged and a bulb that was not working.”

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Posted 5 years ago

“The hub was dispatched and received very promptly, however the wheel bearing was totally worn out, not fit for purpose and required replacement. This must have been obvious to the supplier so I was not very impressed.”

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Posted 5 years ago

“Purchased a Audi A3 rear light for £38.60 made from Taiwan (2003-2008) my car is 07plate But unfortunately not fit my car need to get other one”

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Posted 5 years ago

“Have not received the part I ordered. Have called, mailed and chased tracking no that was given. No Response to any. Said delivery 1-2 days but given circumstances I gave it longer. Still nothing not even a return message. Would like an answer to PartsGateway Dispatch Confirmation (ID: 46510286)”

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Posted 5 years ago

“Have not received anything yet”

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Posted 5 years ago

“My order never arrived. On following up turns out it was lost by the courier. No replacement available . Refund promised but. It yet arrived.”

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Posted 5 years ago

“Delivery was on time but product wrong size.”

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Posted 5 years ago

“Part was sourced quickly but supplier sent the wrong gearbox out. It took numerous phone calls and they finally admitted it was there mistake. Took 10 days to sort out a refund”

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Posted 5 years ago

“Parts supplied were not correct and were delivered damaged and seller has not replied to a number of emails”

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Posted 5 years ago

“Not happy with headlight received, not broken but lens fogged over, will need to refurbish before using. Would have refused delivery but was not available to check.”

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Posted 5 years ago

“Assume parts are ok, however, I received the parts having cancelled my order and ended up having to pay anyway. Parts are now sat on my shelf unused as ordered in error. Accept that was my mistake but spoke to someone in office and was told that the order would be cancelled off. Can’t be bothered with the hassle of returning etc now”

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Posted 5 years ago

“I was unable to contact saab surgery, there is no email address listed”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,486 reviews