PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,038 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,038 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hub was dispatched and received very promptly, however the wheel bearing was totally worn out, not fit for purpose and required replacement. This must have been obvious to the supplier so I was not very impressed.”

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Posted 3 years ago

“Purchased a Audi A3 rear light for £38.60 made from Taiwan (2003-2008) my car is 07plate But unfortunately not fit my car need to get other one”

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Posted 3 years ago

“Have not received the part I ordered. Have called, mailed and chased tracking no that was given. No Response to any. Said delivery 1-2 days but given circumstances I gave it longer. Still nothing not even a return message. Would like an answer to PartsGateway Dispatch Confirmation (ID: 46510286)”

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Posted 4 years ago

“Have not received anything yet”

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Posted 4 years ago

“My order never arrived. On following up turns out it was lost by the courier. No replacement available . Refund promised but. It yet arrived.”

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Posted 4 years ago

“Delivery was on time but product wrong size.”

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Posted 4 years ago

“Part was sourced quickly but supplier sent the wrong gearbox out. It took numerous phone calls and they finally admitted it was there mistake. Took 10 days to sort out a refund”

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Posted 4 years ago

“Parts supplied were not correct and were delivered damaged and seller has not replied to a number of emails”

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Posted 4 years ago

“Not happy with headlight received, not broken but lens fogged over, will need to refurbish before using. Would have refused delivery but was not available to check.”

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Posted 4 years ago

“Assume parts are ok, however, I received the parts having cancelled my order and ended up having to pay anyway. Parts are now sat on my shelf unused as ordered in error. Accept that was my mistake but spoke to someone in office and was told that the order would be cancelled off. Can’t be bothered with the hassle of returning etc now”

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Posted 4 years ago

“I was unable to contact saab surgery, there is no email address listed”

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Posted 4 years ago

“Advertised next day delivery which I needed as had mechanic set and ready to do the repair. Next day took 4 days, so not happy and out of pocket with mechanic.”

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Posted 4 years ago

“Did not get the part advertised sold in 2017 still too money”

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Posted 4 years ago

“The item that was sent had two broken brackets and one of the bulbs never worked”

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Posted 4 years ago

“Bad experience for the first time using PartsGateway, they sent me wrong part and when I already typed in my car registration number. Ive sent email to them never heard anything back. Wasted my money for nothing.”

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Posted 4 years ago

“Part should have been delivered in 2 days ordered on 20th August received on 30th August hard to get hold of supplier, and eventually when I did they were not very helpful, however when the part did arrive it was in good working. order.”

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Posted 4 years ago

“Ordered a bmw rear bumper Service was great, all my questions answered with a quick response, delivery came on time, price was competitive. The bumper was very dirty and covered with mud, I had to fill a bucket to remove it which is crazy. Condition was reflecting the price I guess but I directly asked the seller two questions, if there is any damage such as dents or deep scratches which can not be removed through a respray and also asked are all the clips intact, the seller responded no panel damage except light scratches and all clips are fine. Most clips were broken and there is a significant dent in the bumper, I'm not too fussy I will get the bumper on but if I knew this before buying I wouldn't have purchased.”

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Posted 4 years ago

“It was supposed to be delivered in two days still hasn't got any part”

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Posted 4 years ago

“Unfortunately your mechanic lets you down, the first axle the bearing had gone so this cost me £400 to have mine taken off and this one put in then the second axle was worse then it took 2 more weeks to return my money ...”

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Posted 4 years ago

“You sent the part to the wrong address I have the email pay pal sent you Cost me sixty five pounds (£65) to have it delivered”

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Posted 4 years ago

PartsGateway Ltd is rated 4.6 based on 10,038 reviews