PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,406 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Easy to use and put me in contact with a seller for the part I required. Very good service and I will use again in the future”

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Posted 5 years ago

“I've always had a good response from Parts Gateway. The moment I put out a search, the responses come back pretty much in less than two hours. It's the sellers, however, I have a problem with. It took many phone calls to get one to send through some pictures of the part. Another, despite two to three calls, never sent the pics. In the end, I got the part on ebay. The pics had already been uploaded, the response was fast. Maybe Parts Gateway could change the format a little so that sellers have to upload pictures of the parts when they respond to the enquiries. It helps save time and gives the buyer the assurance that comes with knowing the condition the part is in.”

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Posted 5 years ago

“Happy with the part that I got needed to clean it up but satisfied...thanks!!!”

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Posted 5 years ago

“Very happy with my recent purchase. Based on my cars reg I got exactly the part I needed. Arrived after a few days, and I must say it was well packaged, meaning no chance of it being damaged in transit! Well Done, would recommend 100%”

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Posted 5 years ago

“Part was in good condition and delivered on time very happy with everything”

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Posted 5 years ago

“item arrived quickly and as described”

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Posted 5 years ago

“Many thanks to the efficiency of ParkGateway Ltd organisation in directing me to the knowledgable and helpful John at DA Motors in Essex. Daughter in Oldham emailed me in Harrogate on Wednesday, to say that the rear axle beam on her Fiat Panda had broken. Credit to the ParkGateways, DA Motors and Paul at the garage in Diggle, she was able to collect her car on Monday. Amazing!”

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Posted 5 years ago

“Very prompt, efficient and reliable service. Good quality and reliable products sourced too.”

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Posted 5 years ago

“I'm waiting on a refund which hasn't he sent n I've been waiting over a week now , my glass smashed before it got delivered, please can this refund be paid quickly I’ve spoken to a guy in the phone n he said it should be paid , but has not”

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Posted 5 years ago

“Quick response to query and good delivery time. I recommend them”

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Posted 5 years ago

“Took 5 days not to but very well packaged and good item thank you”

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Posted 5 years ago

“Quick efficient and reas9nably priced”

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Posted 5 years ago

“I really struggled to find a rear light for my vehicle but PartsGateway LTD came up trumps within a few days of registering my request. Excellent service .”

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Posted 5 years ago

“I applied to PartsGateway for a part for my SAAB 93 within a few hours I had a response from one off the suppliers. It was quick and easy to set up an account. Wait for replies and chose the supplier. They give good advise on how to order and pay. I would definitely use PartsGateway again”

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Posted 5 years ago

“Parts not sent and had to chase to get the part sent out. Somehow it was “missed” even though an email was sent confirming dispatch. Then when item was finally sent out it was the wrong part. Process took a week instead of 1-2 days. Dreadful and will never use again.”

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Posted 5 years ago

“Good service, my glass was delivered within 2 days, they answered all queries promptly, I would definitely recommend”

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Posted 5 years ago

“Your system directed me to Silverlake Garages who supplied me with the part I required in excellent condition and at a great price. Extremely satisfied”

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Posted 5 years ago

“I ordered a rear light which arrived with a crack in it. Despite contacting the company over a week ago for a replacement or refund I continue to be ignored. This is not a service I'd recommend to use.”

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Posted 5 years ago

“Great item fast delivery and great contact. fab!!!!”

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Posted 5 years ago

“A good service”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,406 reviews