PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,394 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and sourced DA Motors for first-class service.”

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Posted 4 years ago

“Great compare site to find that part for your car you really need. 5*”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Easy to use , great options”

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Posted 4 years ago

“I asked for a part for a vw golf and was sent one for a vw Tiguan. Not possible to e mail the company and when I phoned they hung up. I will not be using partsgateway ever again.”

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Posted 4 years ago

“Still awaiting parts as have not arrived yet emailed the conpany and no reply”

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Posted 4 years ago

“Delighted to receive the part in very good condition, very well packed having been wrapped in a considerable amount of bubble wrap first. Even more delighted that the original part had started to work of itś own accord the day before saving me a job, the part is stowed in the loft just in case the original fails again.”

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Posted 4 years ago

“Response to my enquiry was very quick”

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Posted 4 years ago

“Easy to use fast and efficient”

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Posted 4 years ago

“Arrived so soon and in brilliant condition. Thank you so much!!!”

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Posted 4 years ago

“Photo of part poor quality when received it was worse than what it looked like in photo and part of it is broken”

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Posted 4 years ago

“Great service to find parts. Found a supplier and part arrived next day- car back on the road”

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Posted 4 years ago

“Very quick delivery, would definitely recommend and use again!”

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Posted 4 years ago

“Great no problems with item and delivery. Would recommend.”

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Posted 4 years ago

“Well organised web site , with assurance that parts will match the vehicle you have. A choice of vendors and prices. Well done”

PartsGateway Ltd 5 star review on 5th January 2021

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Posted 4 years ago

“Bought a heater control panel from gateway arrived okay packaged well but one of the switches did not work so not really what I ordered”

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Posted 4 years ago

“Purchased a back light for my polo, they sent me an email to say that it was dispatched. The next day I received an email to say my money had been refunded. I sent them an email to ask what was happening with my order as the day before they told me it was dispatched and no-one got back to me. Definitely wouldn’t recommend if you actually want to receive your order!”

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Posted 4 years ago

“Delivery wasn't 1-2 days but that was because of my luck needing the part over the new year transition lol... other than that the part works, thanks guys.”

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Posted 4 years ago

“Had emails within hours regarding my part, ordered over bank holiday weekend and part arrived within 3 days. Will definitely use again”

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Posted 4 years ago

“An efficient way of obtaining parts will definitely use again”

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Posted 4 years ago

PartsGateway Ltd is rated 4.6 based on 10,394 reviews