PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,390 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“I placed an enquiry for a specific part number and Darryl told me they had one in stock. I should have smelled a rat when no picture was forthcoming. However, I was assured they had the correct part so I took him at his word. Before paying I messaged to say if when they pick the part was found to be incorrect to please inform and refund immediately. I sat back having paid to find the part shown as dispatched and thought great. After a couple of days I received a sales call from All Parts Prestige via a different breaker platform offering the same part number. Having been told originally they only had one in stock at this point I knew they were just taking money falsely. I asked the chap to confirm the original part had been sent and after a short wait he came clean and said no, and that they didn't and never had,had the part let alone two. This caused me unnecessary delay and meant the car could not be moved. I then had to hope the refund would be honoured which fortunately it was. My advice would be if you must deal with them insist on upfront current date pictures of the part. Perhaps I was just unlucky but I doubt it. I felt and was totally duped.”

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Posted 2 years ago

“I would love to give you a review but havent received our order of the 13/12/22 due to postal strikes 😡”

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Posted 2 years ago

“Quick to reply to queries and the part ordered arrived in 2 days. Excellent service”

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Posted 2 years ago

“Fast service as always”

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Posted 2 years ago

“Part was received within 2 days and it works well Thanks”

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Posted 2 years ago

“Excellent service delivery. Thank you so much.”

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Posted 2 years ago

“my garage will fit it next Monday and,hopefully,all will be well Although I have not had the part fitted yet, the service I received was impeccable. It arrived very quickly ,well packed and as described.”

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Posted 2 years ago

“Is a great company to go through to get online quotes from salvage companies with parts you are looking for! Would recommend!”

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Posted 2 years ago

“Excellent way to source parts without contacting individual dealers. My Saab part quite rare to find but service linked me with Saab Surgery, Birmingham. Only minor difficulty was message system does not notify of responses via text. Need to keep living back in to messages. Otherwise excellent service and dealer”

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Posted 2 years ago

“First class.”

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Posted 2 years ago

“Great Service - I live in France and always use when in UK as great Value compared to France”

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Posted 2 years ago

“Quick and easy”

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Posted 2 years ago

“Good range of products at reasonable prices. Easy to order online or in store. Helpful staff. Good delivery and collection.”

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Posted 2 years ago

“Part delivered within a couple of days and well packaged. Clean and in good condition. Will use again.”

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Posted 2 years ago

“Didn't have to wait long for quotes to come through. Process was really simple!”

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Posted 2 years ago

“Very friendly helpful man on phone to reassure me I'd got the correct part. Excellent quick service, highly recommended them.”

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Posted 2 years ago

“Easy to use, friendly staff, and helpful.”

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Posted 2 years ago

“Good service, ensured part I ordered was correct for the model of car. Will use ths company again.”

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Posted 2 years ago

“Great, friendly customer service and very speedy delivery. Will use again when I need a part replaced.”

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Posted 2 years ago

“3 days after my enquiry I had received and fitted my heater motor to my L200 just before the freezing cold weather set in. Excellent work guys. Thanks”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,390 reviews