PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,581 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,581 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery of item, ,which fitted a treat. No problems what so ever, will be using again”

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Posted 6 years ago

“Site was so easy to use. I found being able to enter my registration number made things so much easier to locate the right part for the exact make and model of my car. Then just wait for dealers to email you their price and choose the one that best suits you. So efficient and takes the frustration out of having to hunt around for the part yourself. Would recommend using PartsGateway Ltd to find your part and would definitely use them again.”

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Posted 6 years ago

“I have three elderly yet low mileage cars on which certain components are now wearing out. However, I will NEVER USE PARTS GATEWAY AGAIN when I need to source a spare. The hazard warning light dashboard switch stopped working on my 2005 Renault and as it is connected to the central locking switch the car is effectively off the road without it. New replacements are no longer available through the main dealer but I found several used items on Parts Gateway. The first - from DC Autos was duly paid for and I received a confirmation of dispatch email only to immediately get a refund notification with no reason given. So I still needed to source the part as the car was still off the road. The second - from Renparts was was also duly paid for and I received a confirmation of dispatch email dated 16th October. My mechanic was primed with the instructions to check the part before the delivery person left the premises as per Renparts' small print. However, nothing had arrived by the 22nd October so I chased it up as my mechanic was about to go on holiday. Out of the blue the package turned up with the postmark date of 26th October by which time my mechanic was away and the package was signed for by a salesman who was unaware of the need to check the contents for damage. A week later my mechanic returned, opened the package and found the part had only one of its four plastic retaining lugs still attached but that there were only two broken bits in the bag. It doesn't take Poirot to work out that the part was therefore damaged even before it was sent to me. So I contacted Renparts for a refund as the item they sold me was not fit for purpose even before it was damaged in transit. Have they replied? Have they f...!! So it's now off to the Small Claims Court. I WILL NEVER USE PARTS GATEWAY AGAIN.”

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Posted 6 years ago

“Easy process quick to place order On time delivery Quality parts Excellent service will definitely use again”

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Posted 6 years ago

“Always reliable.”

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Posted 6 years ago

“First time I have used a site like this couldn't believe how easy to give details and receive quotes back”

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Posted 6 years ago

“Fast service , so fa the part ordered works”

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Posted 6 years ago

“Great!! Delivered very promptly and well packaged. Exactly what I wanted. Easy to find what I wanted on website too.”

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Posted 6 years ago

“Typed in make of car what I needed and within 2 mins I had lots of options ordered on friday got it on the monday absolutely fantastic service cant rate them highly enough and was so easy and simple to use first class”

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Posted 6 years ago

“have used them in the past and will definitely continue to do so. Very useful resource for finding quotes for parts on our small fleet of older cars.”

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Posted 6 years ago

“Good quality part and brilliant service,thanks”

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Posted 6 years ago

“Used these twice and both times been spot on”

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Posted 6 years ago

“Parts Gateway is a great resource to find used parts. I have used it a few times over the years, and I am able to source most parts for a wide range of cars. Would recommend.”

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Posted 6 years ago

“I really got i bargained for.”

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Posted 6 years ago

“First time I used the site to find a part and was not sure how good the service would be. I need not have worried. I had several responses to my query and selected A1 Jap Spares. The order was confirmed , tracked and delivered in perfect working order the following day. Great experience. Thank you”

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Posted 6 years ago

“The part supplied was good quality and well wrapped. My only slight quibble was the length of time between ordering and receiving. I would use these guys again.”

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Posted 6 years ago

“Excellent service thankyou”

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Posted 6 years ago

“We usually always get the part we need at a good price and quickly.”

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Posted 6 years ago

“Professional site Quick response to initial enquiry and follow up question re item Prompt delivery Well packaged Happy to use again”

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Posted 6 years ago

“Quick efficient excellent service”

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Posted 6 years ago

PartsGateway Ltd is rated 4.6 based on 10,581 reviews