PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,582 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,582 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“PartsGateway LTD system did not realise that I have ordered a part through it.”

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Posted 6 years ago

“Very good on the things that matter - getting the right part, a good deal, and a fast response. System quite easy to use. The website explains how they work.”

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Posted 6 years ago

“Their service was very prompt and the correct part was received the following day. Excellent.”

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Posted 6 years ago

“Easy to use, got the part I needed.”

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Posted 6 years ago

“Excellent and smooth transaction.”

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Posted 6 years ago

“Easy to use and an efficient service.”

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Posted 6 years ago

“Part delivered within a few days but will have to send back as part was for a saloon not a hatchback”

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Posted 6 years ago

“Received quickly-within 3 days, part in perfect condition and well packaged for delivery.”

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Posted 6 years ago

“Parts arrived on time, but were delivered to Post Office. Unable to open and check as indicated as P O will not accept them back if opened. Seems like a strange instruction. If you do not trust your delivery method - use another courier. Otherwise, just waiting for part to be fitted.”

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Posted 6 years ago

“Straightforward order and dispatch. Took a little bit longer to arrive than stated but not a problem. Many thanks”

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Posted 6 years ago

“worried at first as response was slow, great variation in prices offered, very happy with parts bought and rapid delivery!”

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Posted 6 years ago

“Parts Gateway was very quick to supply quotations from garages. Unfortunately I tried to purchase parts for my Mercedes B class (sat nav), through Silverlake. Although they were very quick sending the first part, unfortunately it was the wrong part. Having discussions with their very pleasant young lady, they thought they had the part I wanted, for which we agreed a price. Which was due out to me by Tuesday/Wednesday the next week. I rang back that following Friday to be told that they had tried to ring me, that they did not have the part. They have repaid the money back onto my card, which I will have to wait for, but disappointed because they should have checked they had the part before taking my money. They are also arranging to collect the first wrong part then refund my money for that part.”

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Posted 6 years ago

“Bad experience for the first time using PartsGateway, they sent me wrong part and when I already typed in my car registration number. Ive sent email to them never heard anything back. Wasted my money for nothing.”

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Posted 6 years ago

“Great service cheers”

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Posted 6 years ago

“Top quality customer service.Parts sent to U.K and arrived in two days as promised.Now fitted in my Honda and perfect .Great price .Will use again and recommend.”

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Posted 6 years ago

“Options galore I took the first one, i will use again thanks Robert Rankin”

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Posted 6 years ago

“Easy straight forward quick to order ,helpful easy to pay and quick delivery will use them again .. Paul”

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Posted 6 years ago

“Good supply of used product at a much reduced price”

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Posted 6 years ago

“Very professional”

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Posted 6 years ago

“Fantastic service”

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Posted 6 years ago

PartsGateway Ltd is rated 4.6 based on 10,582 reviews