PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,062 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,062 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery good, bit part was faulty, have messaged seller but no response as yet”

Helpful Report

Posted 3 years ago

“Where to start. Items in stock and reasonably priced at the time I needed them. Order placed online with no issues. First item arrived unusable, as did 3 other replacements. After a few calls and 1 call requesting to speak to a manager ( never happened ) it transpired I was being sent out the same item I had previously refused as damaged...not once, but twice. Nearly a month later received a serviceable replacement and a refund.”

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Posted 3 years ago

“How do I contact yous? I am really not happy with the service, I have bought a car part for £49 and says 1-2 working days and it has now been 10 and I still haven’t received the package and can’t find email address or phone number to contact yous but I have not received a dispatched email or nothing, thank you”

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Posted 3 years ago

“I asked for a part for a vw golf and was sent one for a vw Tiguan. Not possible to e mail the company and when I phoned they hung up. I will not be using partsgateway ever again.”

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Posted 3 years ago

“Still awaiting parts as have not arrived yet emailed the conpany and no reply”

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Posted 3 years ago

“Photo of part poor quality when received it was worse than what it looked like in photo and part of it is broken”

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Posted 3 years ago

“Purchased a back light for my polo, they sent me an email to say that it was dispatched. The next day I received an email to say my money had been refunded. I sent them an email to ask what was happening with my order as the day before they told me it was dispatched and no-one got back to me. Definitely wouldn’t recommend if you actually want to receive your order!”

Helpful Report

Posted 3 years ago

“Shocking service, paid £350 for a part and after 2 weeks part had not arrived and seller was ignoring the phone and messages. PayPal intervened and I got my money back so I listed the part again and yes exactly same happened again and after another 2 weeks seller was ignoring the phone and not replying to messages so again PayPal intervened and I got my money back again. Twice bitten will never use this service again.”

Helpful Report

Posted 3 years ago

“I ordered and paid for a wing mirror. After 4 days it didn't turn up. I called the sender and apparently the wing mirror had been sold months before by partsgateway. I gained a full refund by the vendor and he apologised. Even after this Partsgateway continued to send emails to say the same part was for sale. Might be a good idea for partsgateway to remove products 9f there site that have been sold. Not a good experience.”

Helpful Report

Posted 3 years ago

“I was very disappointed spoke to the on the phone phone said that I wanted a left hand side sun visor send me the right will not buy again from them”

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Posted 3 years ago

“I ordered a part - I was meant to receive a call to check if the part was suited to what I needed - I didn’t - instead I received a part in the post and now I can’t get in touch with the people who supplied it so that I can get a replacement and get the correct part!”

Helpful Report

Posted 3 years ago

“Accepted my order and took money , then an email to say its despatched followed by email to say the part ordered wouldnt fit my car despite having given the car registration and directed to that part. Another email to say money would be refunded but still not arrived .”

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Posted 3 years ago

“not suitable for my car”

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Posted 3 years ago

“The item i ordered didnt work and they never sent return slip and its cost me £13 75 to send it back wont b ordering anything else.”

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Posted 3 years ago

“I would not recommend this company as i have had to take further action to get a refund due to bad companys on this page”

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Posted 3 years ago

“3 weeks on and still not received my ordered! And still no refund.”

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Posted 3 years ago

“I was sent the wrong part. A boot cover for a hatchback rather than estate (as ordered).Naz motors very friendly on phone and assured me they were sending the correct item but I had to spend an extra £50 on top of what I had assumed I was paying. I am still waiting for the replacement to be delivered ten days later”

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Posted 3 years ago

“I still haven't received my item and its been over a week almost 2... I'll be contacting customer service today.”

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Posted 3 years ago

“Wrong part sent. Ordered side loading door and got sent passenger side door.”

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Posted 3 years ago

“I ordered a wing mirror cover. I actually got a complete replacement wing mirror. The problem is the cover doesn't fit my car which means I'd have to pay a garage to fit the complete wing mirror I was sent - if they can. I've already paid £40 for this part and would be faced with probably paying that again (or more) to have the wing mirror sent fitted. I only want a wing mirror cover that fits that I can clip on. Not impressed at all. Complete waste of £40.”

Helpful Report

Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,062 reviews