PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,584 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,584 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Part dispatched quick and process easy”

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Posted 7 years ago

“Using for the first time, I found the site very easy to use and was impressed by the prompt responses, even on a Friday evening. Payment was straighforward and the delivery arrived promptly.”

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Posted 7 years ago

“Excellent price. Excellent delivery time.”

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Posted 7 years ago

“Managed to find parts easily and for a reasonable price. Very happy with the service.”

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Posted 7 years ago

“1st time I have used this service and can’t fault it. Well done.”

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Posted 7 years ago

“Good part fast delivery thanks”

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Posted 7 years ago

“Fast delivery and very friendly service and the gears boxed come with everything that I needed”

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Posted 7 years ago

“Didn’t refund my whole money. Items wasn’t in good condition(scratches & dents) Awful service!”

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Posted 7 years ago

“The headlight fit perfectly ,the delivery was fast, the only thing that I am not happy with is that it was not electric which wasn't mentioned in the description”

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Posted 7 years ago

“The wrong par was sent but on contacting 4X4 I was immediately given a refund so I am not out of pocket. Unfortunately they did not have the correct part available so purchased elsewhere for less money.”

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Posted 7 years ago

“look ok.”

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Posted 7 years ago

“I was able to trace the part I required thanks to PartsGateway Ltd.”

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Posted 7 years ago

“Finding parts very helpfull.disappointing isthat most of suppliers charging higher prices compareing to brand new replacement parts.also charging vat on scrap cars parts plus delivery charges.i dont know is they have right to charges like this.scrap cars have no vat.these things are addressable.should be no vat price must be cheap n reasonable.”

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Posted 7 years ago

“Very helpfull and delivered on time too very happy with these people and would def use them again too”

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Posted 7 years ago

“Excellent service that saved me a packet compared to the car dealership!”

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Posted 7 years ago

“Great website. I was struggling to find a decent condition MK5 golf GTI tailgate locally to replace the one my wife severely dented beyond repair! Had low expectations. Exceeded easily. Got about 6 quotes initially and some with pics. Ordered cheapest one from Nirro as a gamble and extremely impressed with their service too. Came in expected/described condition and was very well packaged. Would definitely use both again! Hopefully I will not have much need to though as she doesn't get to drive my car anymore lol”

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Posted 7 years ago

“Part arrived by parcel post (Royal Mail). Postman handed the box to us - no signature or electronic pad. Asked him to wait until we opened it to check for damage as per instructions info when ordering. He said " Open it if ye want" then ran off. Anyway part was okay. Ordering was no problem.Would use PGL again. Many thanks.”

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Posted 7 years ago

“Went very well”

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Posted 7 years ago

“A brilliant system that makes it so simple to find hassle-free spare parts”

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Posted 7 years ago

“Happy to recommend you to all. Very good”

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Posted 7 years ago

PartsGateway Ltd is rated 4.6 based on 10,584 reviews