Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,877 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,877 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st November 2025

434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsiveness and service have been very good - my plants were delivered to the correct location on the day agreed, which was a month or so after delivery was arranged. Unfortunately one plant appears to have been badly frosted with only two out of 13 stems undamaged and 10 out of 11 completely blackened (and also very poorly repotted with a crumbly and limp root ball in two parts). I will, however, monitor the plant's progress and if it does not recover Paramount have said that they will replace it. This seems to be a sensible outcome.”

Helpful Report

Posted 5 years ago

Hi Mervyn Thanks for your review - please let us know if you need further assistance with this. Thank you Karen

Posted 5 years ago

“took longer to arrive than expected, but beautiful healthy plants.”

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Posted 5 years ago

Hi Danielle Very pleased to hear you're happy with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Friendly customer service. I did have to call asking for an update on my order but handled professionally.”

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Posted 5 years ago

Hi Sanjeev Very pleased to hear you're happy with your Acer tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great specimen and delivered in the time specified”

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Posted 5 years ago

Hi Nicholas We're pleased you're happy with the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Disappointed that these plants and others I ordered were under a mass of heavy rootballed conifers on the delivery lorry”

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Posted 5 years ago

Hi Leigh We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Good but took forever to deliver order, didn't even have the plants in stock.”

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Posted 5 years ago

Hi Grace Our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Good price and tree seemed healthy. Delivery was a bit expensive but it was quick and the driver helpful I would buy from then again.”

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Posted 5 years ago

Hi Allan We're pleased you're happy with your trees and our customer service and we look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Took a very long time to come, and not all of what I wanted was in stock although it was on the website, but the plants are all excellent.”

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Posted 5 years ago

Hi Sarah We're so pleased you're happy with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Bought 100 ilex crenata, plants arrived early in the day fantastic hoping to get them In the ground straight away , but they were packed on there sides soil so dry most of it had fell out so might as well have been bare root . Stood all plants upright in there crates and plunged them into water for a few hours and then had to re pot them all, I've been nursing them ever since, they are tough plants thank goodness they do look well considering just waiting for new growth before I plant them in there final position , time will tell.”

Helpful Report

Posted 5 years ago

Hi Rachel We are very sorry you are not 100% happy with the delivery of your tree order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Delivery was a wee bit slow but the quality of the plants is superb, absolutely perfect. And really well packaged for delivery.”

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Posted 5 years ago

Hi Simon We're delighted you're pleased with the quality of your plants and our customer service and apologies if the delivery was a little slow - we appreciate your feedback and are looking into this. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plant arrived in very good condition and at the expected time. Only 4 stars because they didn't have what I initially ordered and I had to have a smaller plant.”

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Posted 5 years ago

Hi Wendy So glad you're happy with the quality of your plant and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I was very pleased generally with the quality of the plants, the advice given and the delivery service although there were four plants missing from the first batch so we had to ask for a return visit. I made the mistake of ordering all the plants separately on the website, rather than pressing the add button, which meant that I was charged for multiple deliveries rather than the one. But the sales team were very understanding and I was reimbursed. This review covers all the plants and not just the Photinia, so I won’t be doing any more. It took over a month to deliver the plants at my request. They were kept in stock until we were ready. I would certainly recommend this company.”

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Posted 5 years ago

Hi Maxwell Thanks so much for your recommendation - much appreciated! So glad you're happy with your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Ok deliver as promised or better / bigger.”

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Posted 5 years ago

Hi Tim So pleased you're happy with your Ilex - We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Choosing and ordering from the web site was easy. Slight problem when website said plants were in stock when they had none. This resulted in later delivery of plants when I was away for two weeks and plants were left in a public place. I emailed to change the delivery date but got no response. As it was, all was well.”

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Posted 5 years ago

Hi Chris Apologies for the delay in your delivery, this is our busiest time of year - not an excuse - just to explain and I'm very pleased to hear all was resolved. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great service and thinking great little tree / we will see!! Bark damaged but seems to be repairing itself! Hoping it will spread and grow taller than it is now - but so far all good!!”

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Posted 5 years ago

Hi Sue Thanks for your review, we're pleased you like your tree and you're happy with our customer service. If you have any questions going forward about your tree, please contact our customer service team and we will do our best to assist. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Easy to order, but not easy to determine delivery date until actually shipped.”

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Posted 5 years ago

“Plants delivered as expected on strong pallets and well wrapped. Plants look strong and healthy Some plants are rooted balled as advertised, most have large rootball but a few are with very little root Plants could not be immediately planted due to flooding”

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Posted 5 years ago

Hi Peter Thanks for your review, make sure you keep the rootballs moist until you're able to plant them, you should have received by email our guide for how to look after and plant rootballs? So sorry to hear you've been affected by this terrible flooding. Do let us know if there are any issues and we will try to assist. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Decent sized plant delivery very good, slightly odd shape to what I was expecting but now in the ground hopefully will start sprouting green leaves soon and look a better shape Overall pleased with the tree received”

Helpful Report

Posted 5 years ago

Hi Norma Very pleased you're happy with your tree and good to hear it's in the ground - let us know if you have any questions going forward. Best regards Karen

Posted 5 years ago

“Plant healthy , service good Packaging poor, Substantial £130 Acer tree came in cardboard packaging with NO indication that it was a living thing or which way up or fragile. Compost was VERY dry and the pot had tilted in the box and spilled out of the container , leaving the box toppling over when delivered .”

Helpful Report

Posted 5 years ago

Hi Barbara We are very sorry you are not 100% happy with the packaging of your tree and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Plants arrived in good condition thanks.”

Helpful Report

Posted 5 years ago

Hi Pete We're very pleased to hear you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,877 reviews