Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,771 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

Paramount Plants 5 star review on 1st June 2025

Camilla

Paramount Plants 5 star review on 20th May 2025

Jane

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One plant delivered and died and no question replacement provided foc. Can’t criticise that!”

Helpful Report

Posted 5 years ago

Hi David Thanks for your review, very pleased to hear that everything was resolved to your satisfaction. We look forward to being of service in the future. Thank you Karen

Posted 5 years ago

“Helpful company to deal with and the plants arrived in a couple of weeks which considering we are on lockdown, was very good!! The plants were all a good size and condition and we also found the instructions and videos online extremely useful. In addition, having shopped around, they were the most keenly priced. Thank you.”

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Posted 5 years ago

Hi Deborah Thank you for your positive comments. So pleased you're happy with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The plant arrived in excellent condition as scheduled.It is now safely planted but we did have a few initial concerns once we took it out and watered it.It might have helped us if there were some initial care instructions.”

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Posted 5 years ago

Hi John So pleased you're happy with the quality of your plants and with our customer service. So sorry - we usually attach the care instructions for your order to the delivery email. Do get in touch if you need any advice by emailing our team on salesteam@paramountplants.co.uk and they will be able to give you all advice. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“One of the few places to buy a decent sized tree from. Tree delivered within a short time frame and all was good-even in these difficult times of isolation!!”

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Posted 5 years ago

Hi Derek We're really pleased you're happy with our tree selection and with our customer service and we appreciate your positive comments. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The escallonia arrived in great condition and I planted them -12-on the next day. A week later they are showing signs of growth and I am sure they will all be happy”

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Posted 5 years ago

Hi Roger So pleased to hear you're happy with your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Because of the extreme conditions, I was so pleased to get my plant, because of the growth of the plant I found some of the branches were damaged because of the packaging I have had to cut a few branches otherwise the plant is very healthy hope it survives the trimming, have not planted it yet because it is too cold keep it well watered in our porch no heating but plenty of light”

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Posted 5 years ago

Hi Joyce Pleased to hear you're happy with your plants - any issues going forward please let us know. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants are very healthy, but not as tall and bushy as I would have expected.”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“one of my two plants was perfect the other was more mature and less leafy at the bottom otherwise great size and quality... arrived within 2 weeks as promised”

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Posted 5 years ago

Hi Scott Pleased you're happy with your order and our customer service, we're here if you have any questions going forward . We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Arrived safely and was very well packed”

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Posted 5 years ago

Hi John Pleased you're happy with your order and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great contact from Paramount Plants regarding delivery time. Plant was delivered early in said day, with a call for delivery driver beforehand. Our Japanese maple was the size we were expecting and in healthy condition. Will order from here again !”

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Posted 5 years ago

Hi Jane Very pleased you're happy with the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I have used Paramount Plants many times and what I particularly like is their website . You can see exactly what you are buying with a great description. The service is very good including delivery. The plants are exactly the size you ordered and very good quality.”

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Posted 5 years ago

Hi Mary Thank you so much for your positive comments, we're very pleased you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Early days but the plant looks green and healthy. Fingers crossed I'v planted it right.”

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Posted 5 years ago

Hi Mervyn We're very pleased you're happy with your plant. If you have any questions going forward - please let us know. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good quality tree that has burst into bud within a week, easy to order - my only criticism was that I received no warning on delivery - good job we were in’”

Helpful Report

Posted 5 years ago

So pleased you're happy with the quality of your tree and with your ordering experience, I'm looking into your delivery comment - as we send out a delivery email with details in advance. Thank you Karen

Posted 5 years ago

“Responsiveness and service have been very good - my plants were delivered to the correct location on the day agreed, which was a month or so after delivery was arranged. Unfortunately one plant appears to have been badly frosted with only two out of 13 stems undamaged and 10 out of 11 completely blackened (and also very poorly repotted with a crumbly and limp root ball in two parts). I will, however, monitor the plant's progress and if it does not recover Paramount have said that they will replace it. This seems to be a sensible outcome.”

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Posted 5 years ago

Hi Mervyn Thanks for your review - please let us know if you need further assistance with this. Thank you Karen

Posted 5 years ago

“took longer to arrive than expected, but beautiful healthy plants.”

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Posted 5 years ago

Hi Danielle Very pleased to hear you're happy with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Friendly customer service. I did have to call asking for an update on my order but handled professionally.”

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Posted 5 years ago

Hi Sanjeev Very pleased to hear you're happy with your Acer tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Great specimen and delivered in the time specified”

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Posted 5 years ago

Hi Nicholas We're pleased you're happy with the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Disappointed that these plants and others I ordered were under a mass of heavy rootballed conifers on the delivery lorry”

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Posted 5 years ago

Hi Leigh We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Good but took forever to deliver order, didn't even have the plants in stock.”

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Posted 5 years ago

Hi Grace Our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Good price and tree seemed healthy. Delivery was a bit expensive but it was quick and the driver helpful I would buy from then again.”

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Posted 5 years ago

Hi Allan We're pleased you're happy with your trees and our customer service and we look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,771 reviews