Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,994 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 12th July 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were a couple of delays in getting my tree to me. However, the central office staff were extremely helpful and kept me full informed and when it was delivered, the driver did an exceptional job of assisting me with unloading and moving the tree. The tree itself was a very good specimen and I have no complants at all. If not for the delays I would have given the maximum score in my rating. I will certainly use Paramount again.”

Helpful Report

Posted 6 years ago

Hi Wayne We're pleased to hear you were kept informed and that you were pleased with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Good and well informed service”

Helpful Report

Posted 6 years ago

Hi David We're pleased you're happy with your plant and our service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I bought a Himalayan honeysuckle 100-120cm. Paramount Plants sells it taller than those available in other retailers. Although the plant didn't have a very good aspect on arrival due to a transportation problem, communications with Peter have resolved the issue to my satisfaction in a friendly and efficient way. The plant has survived its ordeal and appears to be thriving.”

Helpful Report

Posted 6 years ago

Hi Alicia We're very pleased to hear you are now happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Good communications, and delivery on the arranged dates. Thanks”

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Posted 6 years ago

Hi Doug Very pleased to hear you're happy with our plants and customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Tree in good condition. Arrived on the day that was advised.”

Helpful Report

Posted 6 years ago

Hi Mark Thanks for your review, so pleased you're happy with the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“My order for 2 Kolkwitzia amabilis plants was easily placed online, there was a short delay while the nursery waited for delivery of the plants from the grower, delivery was then promptly made and the plants arrived in excellent condition.”

Helpful Report

Posted 6 years ago

Hi Richard We're delighted to hear you're happy with the quality of your Kolkwitzia Beauty Bush plants and with your online buying experience and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Delivery was offered earlier than expected which was a nice bonus!. Delivery was to curb side only. Had to use own trolley to move tree approx 8ft up alley where it could be stored safely. Delivery driver not very talkative or welcoming, just very matter of fact, not a lot of interaction. On the plus side the tree appears to be a lovely healthy specimen. We have planted our cherry laurel and it appears to be doing fine. Good value for money!”

Helpful Report

Posted 6 years ago

Hi Rosemary Thank you for your review and your feedback - much appreciated. We're pleased to hear you are happy with the quality of your tree and our customer service. Thank you Karen

Posted 6 years ago

“there was an issues with one of the plants, but when it was brought to Paramount‘s attention they promptly and very helpfully dealt with the matter and sorted things out”

Helpful Report

Posted 6 years ago

Hi Dirk Thank you for leaving us a review. We're pleased to hear that this issue has now been resolved to your satisfaction. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Good communication at all times”

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Posted 6 years ago

Hi Rachel Very pleased to year you are happy with your experience of buying plants online from us. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“A good experience but it would be more helpful if you could say am or pm delivery instead of waiting in all day . Other companies manage this .”

Helpful Report

Posted 6 years ago

Thanks so much for taking your time to review our service. Your delivery was made by our trusted couriers (due to your distance from us). We arrange hundreds of deliveries each week and if sent by couriers they base the cost of delivery on an 8am-6pm timeslot for delivery. The couriers do sometimes have an option to give an AM or PM delivery which is a service we can offer upon request (at extra cost) but this is not always possible to all postcodes so this is not possible to advertise online. Or the couriers will also deliver in your absence if you confirm this is acceptable. From our emails I can see my colleague discussed the delivery day ( and advised the timing of 8am-6pm with you ) and booked the date requested by you confirming 8am-6pm which he understood was acceptable to you. I apologise if there was any misunderstanding as he understood the date/timing was acceptable. We appreciate these courier timings are a little inflexible and we are always working on better options for our customers but our main concern is getting the best couriers to deliver the plants safely and efficiently and these particular couriers are the best option for the most efficient service. Thanks Karen

Posted 6 years ago

“Beautiful, vigorous and healthy - looking plants. Delivered on time by a really unhappy seeming driver. I hope he was ok”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We're pleased to hear you're happy with the quality of your plants and our customer service. I'm sorry to hear your driver seemed unhappy, I will check on why this was the case. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The best selection of mature plants you could hope to find, with a reasonable delivery time period too!”

Helpful Report

Posted 6 years ago

We're very pleased to hear you're happy with the quality of our plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I recently bought some conifers from Paramount Plants which were delivered promptly. I had a problem with a couple of the trees but this was sorted out immediately. I will definitely use the company again and would recommend.”

Helpful Report

Posted 6 years ago

Hi Jayne Thank you for taking the time to give us a review and a recommendation. We're pleased you were happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“A high overall price for a laburnham tree despite the '£60' discount. But a good tree and delivered within estimated time.”

Helpful Report

Posted 6 years ago

Hi John We're pleased you're happy with the quality of your Laburnum tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Thank you for my delivery and for replacing one of the plants late in with an upgraded version. Unfortunately, I only noticed after I had them planted, that the lilac is not the one I ordered. Oh well, it's planted now and, hopefully, it will also look good.”

Helpful Report

Posted 6 years ago

Hi Esther thanks for your feedback and 4 star review. Would you mind sending a photo of the plant to our customer services team info@paramountplants.co.uk and we will resolve this matter for you. Kind regards Karen

Posted 6 years ago

“Great service Thank You”

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Posted 6 years ago

Hi Neil We're delighted you're happy with our service and thanks for taking the time to leave a review - much appreciated! We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“the plant arrived when you said it would in good condition so that was great , it leans to one side a bit which is not great as when you spend nearly £200 on a plant you expect it to be perfect ! I will try to support it but for some reason the Gardiner says it may not work”

Helpful Report

Posted 6 years ago

Hi Melissa We are very sorry you are not 100% happy with your plant and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Albizia Eveys Pride 1.25 - 1.5m was not in stock when ordered,but worth waiting for. Good condition and a nice size.”

Helpful Report

Posted 6 years ago

Hi John So pleased to hear you're happy with the quality and size of your Albizia. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The standard Hydrangea was a lovely plant in full flower. My only criticism is that there was no e mail to tell me of a delivery day and time as promised and the plant was not left out of sight in the porch but just left for all to see in my front garden. I was out all day so it was lucky it didn't go missing!!!”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with the delivery arrangements, someone from our Customer Services Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

Thanks again for your feedback and review. As advised it does appear at our end that we sent confirmation of delivery date (in accordance with our usual practice) by email to you prior to the delivery. Regarding the instructions on delivery I have spoken personally to the driver Livio this afternoon who is one of our most experienced drivers. Livio advised me that he made a judgment call when he arrived that the plant tucked in amongst other plants where he thought it would be the safest ( rather than on the porch where the plant would be more conspicuous ). I am sorry that this was not in accordance with your instructions - usually the drivers make the correct decision on arrival and I hope it didn't cause you too much inconvenience that he decided on a different spot to leave the plant which was a metre or so from the porch / front door I believe. Please do not hesitate to contact me if you have any further questions. Kind regards Karen

Posted 6 years ago

“Although not the cheapest option I love my mature tree. It seems to have settled in well. The driver was very knowledgeable helpful and enthusiastic about the trees he was delivering and paramount. Thank you all.”

Helpful Report

Posted 6 years ago

Hi Denise We're delighted you're so happy with the quality of your mature tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

Paramount Plants is rated 4.8 based on 3,994 reviews