Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,878 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st November 2025

434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good experience but it would be more helpful if you could say am or pm delivery instead of waiting in all day . Other companies manage this .”

Helpful Report

Posted 5 years ago

Thanks so much for taking your time to review our service. Your delivery was made by our trusted couriers (due to your distance from us). We arrange hundreds of deliveries each week and if sent by couriers they base the cost of delivery on an 8am-6pm timeslot for delivery. The couriers do sometimes have an option to give an AM or PM delivery which is a service we can offer upon request (at extra cost) but this is not always possible to all postcodes so this is not possible to advertise online. Or the couriers will also deliver in your absence if you confirm this is acceptable. From our emails I can see my colleague discussed the delivery day ( and advised the timing of 8am-6pm with you ) and booked the date requested by you confirming 8am-6pm which he understood was acceptable to you. I apologise if there was any misunderstanding as he understood the date/timing was acceptable. We appreciate these courier timings are a little inflexible and we are always working on better options for our customers but our main concern is getting the best couriers to deliver the plants safely and efficiently and these particular couriers are the best option for the most efficient service. Thanks Karen

Posted 5 years ago

“Beautiful, vigorous and healthy - looking plants. Delivered on time by a really unhappy seeming driver. I hope he was ok”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We're pleased to hear you're happy with the quality of your plants and our customer service. I'm sorry to hear your driver seemed unhappy, I will check on why this was the case. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The best selection of mature plants you could hope to find, with a reasonable delivery time period too!”

Helpful Report

Posted 6 years ago

We're very pleased to hear you're happy with the quality of our plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I recently bought some conifers from Paramount Plants which were delivered promptly. I had a problem with a couple of the trees but this was sorted out immediately. I will definitely use the company again and would recommend.”

Helpful Report

Posted 6 years ago

Hi Jayne Thank you for taking the time to give us a review and a recommendation. We're pleased you were happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“A high overall price for a laburnham tree despite the '£60' discount. But a good tree and delivered within estimated time.”

Helpful Report

Posted 6 years ago

Hi John We're pleased you're happy with the quality of your Laburnum tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Thank you for my delivery and for replacing one of the plants late in with an upgraded version. Unfortunately, I only noticed after I had them planted, that the lilac is not the one I ordered. Oh well, it's planted now and, hopefully, it will also look good.”

Helpful Report

Posted 6 years ago

Hi Esther thanks for your feedback and 4 star review. Would you mind sending a photo of the plant to our customer services team info@paramountplants.co.uk and we will resolve this matter for you. Kind regards Karen

Posted 6 years ago

“Great service Thank You”

Helpful Report

Posted 6 years ago

Hi Neil We're delighted you're happy with our service and thanks for taking the time to leave a review - much appreciated! We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“the plant arrived when you said it would in good condition so that was great , it leans to one side a bit which is not great as when you spend nearly £200 on a plant you expect it to be perfect ! I will try to support it but for some reason the Gardiner says it may not work”

Helpful Report

Posted 6 years ago

Hi Melissa We are very sorry you are not 100% happy with your plant and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Albizia Eveys Pride 1.25 - 1.5m was not in stock when ordered,but worth waiting for. Good condition and a nice size.”

Helpful Report

Posted 6 years ago

Hi John So pleased to hear you're happy with the quality and size of your Albizia. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“The standard Hydrangea was a lovely plant in full flower. My only criticism is that there was no e mail to tell me of a delivery day and time as promised and the plant was not left out of sight in the porch but just left for all to see in my front garden. I was out all day so it was lucky it didn't go missing!!!”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with the delivery arrangements, someone from our Customer Services Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

Thanks again for your feedback and review. As advised it does appear at our end that we sent confirmation of delivery date (in accordance with our usual practice) by email to you prior to the delivery. Regarding the instructions on delivery I have spoken personally to the driver Livio this afternoon who is one of our most experienced drivers. Livio advised me that he made a judgment call when he arrived that the plant tucked in amongst other plants where he thought it would be the safest ( rather than on the porch where the plant would be more conspicuous ). I am sorry that this was not in accordance with your instructions - usually the drivers make the correct decision on arrival and I hope it didn't cause you too much inconvenience that he decided on a different spot to leave the plant which was a metre or so from the porch / front door I believe. Please do not hesitate to contact me if you have any further questions. Kind regards Karen

Posted 6 years ago

“Although not the cheapest option I love my mature tree. It seems to have settled in well. The driver was very knowledgeable helpful and enthusiastic about the trees he was delivering and paramount. Thank you all.”

Helpful Report

Posted 6 years ago

Hi Denise We're delighted you're so happy with the quality of your mature tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Healthy tree, delivered on time. Good communication on delivery status.”

Helpful Report

Posted 6 years ago

Hi Karen We're very pleased you're happy with the quality of your tree and with our customer service - thank you for taking the time to leave a review. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“I was pleased with the service and the prompt reply to my query about some bark that was flaking off the trunk. Your expert reassured me that it was nothing to worry about. Thank you”

Helpful Report

Posted 6 years ago

Hi Robert Thank you for taking the time to leave us a review - we appreciate it. I'm very pleased to hear you were happy with the customer service you received particularly in relation to your query about your tree. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“All plants were delivered in a good condition and packed securely. I was very pleased with the quality of the plants provided.”

Helpful Report

Posted 6 years ago

Hi Ruth We're delighted to hear you were pleased with the quality of your plants and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Very pleased with the plants and the condition that they were delivered”

Helpful Report

Posted 6 years ago

Hi Gary Thanks so much for leaving us a review. We're pleased you're happy with the quality of your plants and our customer service. We look forward to be of service again in the future. Thank you Karen

Posted 6 years ago

“Choice and quality of plants is good as well the associated support/communication. The area to watch is costs but I haven't done a detailed study of the competition.”

Helpful Report

Posted 6 years ago

Hi Bob We're pleased you're happy with the quality of our plants and our customer service. Just to mention, many of our plants are more mature, with a larger range of bigger sizes and these do take longer to grow. We are very competitively priced for this quality and size of stocks. We look forward to being of service in the future. Thank you. Karen

Posted 6 years ago

“I have ordered many plants from you and most are hardy and still looking healthy and good. Two disappointments were the red Ragu Rose which flowered beautifully and then developed a problem..with bugs and died completely. the Eucalyptus looked so lovely but i may not have watered enough at first and then it was too late and the tree died. Your delivery prices can be a lot of extra money to find...but most of your plants are doing well.”

Helpful Report

Posted 6 years ago

Dear Victoria We are very sorry you are not 100% happy with your Rose and Eucalyptus plants and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Online ordering was easy, driver was on time, polite and helpful.”

Helpful Report

Posted 6 years ago

Hi Peter Thanks so much for leaving us a 5 star review we're delighted you were happy with your online buying experience and our customer service. We look forward to be of service again in the future. Thank you Karen

Posted 6 years ago

“We were very happy with the service provided by Paramount Plants. We bought a large golden bamboo which was delivered on time and when we had a later issue it was dealt with efficiently and promptly. The bamboo is flourishing and very attractive. Thank you”

Helpful Report

Posted 6 years ago

Hi We're very pleased you're happy with the quality of your Golden Bamboo and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Great quality plants and good service. Unfortunately, my standard hydrangea panniculata Limelight branches snapped in the wind once in bloom as the flower heads were too heavy for the young plant”

Helpful Report

Posted 6 years ago

Hi Christopher We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 6 years ago

Paramount Plants is rated 4.8 based on 3,878 reviews