Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,994 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 12th July 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased generally with the quality of the plants, the advice given and the delivery service although there were four plants missing from the first batch so we had to ask for a return visit. I made the mistake of ordering all the plants separately on the website, rather than pressing the add button, which meant that I was charged for multiple deliveries rather than the one. But the sales team were very understanding and I was reimbursed. This review covers all the plants and not just the Photinia, so I won’t be doing any more. It took over a month to deliver the plants at my request. They were kept in stock until we were ready. I would certainly recommend this company.”

Helpful Report

Posted 6 years ago

Hi Maxwell Thanks so much for your recommendation - much appreciated! So glad you're happy with your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Ok deliver as promised or better / bigger.”

Helpful Report

Posted 6 years ago

Hi Tim So pleased you're happy with your Ilex - We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Choosing and ordering from the web site was easy. Slight problem when website said plants were in stock when they had none. This resulted in later delivery of plants when I was away for two weeks and plants were left in a public place. I emailed to change the delivery date but got no response. As it was, all was well.”

Helpful Report

Posted 6 years ago

Hi Chris Apologies for the delay in your delivery, this is our busiest time of year - not an excuse - just to explain and I'm very pleased to hear all was resolved. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Great service and thinking great little tree / we will see!! Bark damaged but seems to be repairing itself! Hoping it will spread and grow taller than it is now - but so far all good!!”

Helpful Report

Posted 6 years ago

Hi Sue Thanks for your review, we're pleased you like your tree and you're happy with our customer service. If you have any questions going forward about your tree, please contact our customer service team and we will do our best to assist. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Easy to order, but not easy to determine delivery date until actually shipped.”

Helpful Report

Posted 6 years ago

“Plants delivered as expected on strong pallets and well wrapped. Plants look strong and healthy Some plants are rooted balled as advertised, most have large rootball but a few are with very little root Plants could not be immediately planted due to flooding”

Helpful Report

Posted 6 years ago

Hi Peter Thanks for your review, make sure you keep the rootballs moist until you're able to plant them, you should have received by email our guide for how to look after and plant rootballs? So sorry to hear you've been affected by this terrible flooding. Do let us know if there are any issues and we will try to assist. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Decent sized plant delivery very good, slightly odd shape to what I was expecting but now in the ground hopefully will start sprouting green leaves soon and look a better shape Overall pleased with the tree received”

Helpful Report

Posted 6 years ago

Hi Norma Very pleased you're happy with your tree and good to hear it's in the ground - let us know if you have any questions going forward. Best regards Karen

Posted 6 years ago

“Plant healthy , service good Packaging poor, Substantial £130 Acer tree came in cardboard packaging with NO indication that it was a living thing or which way up or fragile. Compost was VERY dry and the pot had tilted in the box and spilled out of the container , leaving the box toppling over when delivered .”

Helpful Report

Posted 6 years ago

Hi Barbara We are very sorry you are not 100% happy with the packaging of your tree and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Plants arrived in good condition thanks.”

Helpful Report

Posted 6 years ago

Hi Pete We're very pleased to hear you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Plants arrived looking healthy, if a bit pot bound and have settled in well. Lots of new shoots so it's looking good for the future.”

Helpful Report

Posted 6 years ago

We're very pleased to hear you're happy with your plants, do contact us if you have any questions going forward. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“We were impressed with the good communications about our delivery, as well as the advice we received pre and post order. Our trees are safely planted .....so fingers crossed”

Helpful Report

Posted 6 years ago

We're very pleased you're so happy with our customer service and with the quality of your plants. We are here if you have any queries in the future about this order or anything else, don't hesitate to contact us. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“plant arrived well packaged and in good condition”

Helpful Report

Posted 6 years ago

Hi Andrew We're pleased to hear you're happy with your plant and our customer service. Thank you Karen

Posted 6 years ago

“Ordered 28 Thuja Smaragd although the plants are good I was a little disappointed on the height, would have been great if the majority of them were closer to the 2m mark rather than 1.7m. The bamboo I could not fault, perfectly healthy great looking plant with the height I wanted. Would have been a very good if it wasn't for the slight disappointment.”

Helpful Report

Posted 6 years ago

“Everything went fine and the little trees are now safely planted”

Helpful Report

Posted 6 years ago

Hi Will So pleased to hear you're happy with the quality of your trees and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Very good service good at communicating and very helpful driver/delivery man when the plants arrived which all looked very healthy thank you Would definitely recommend to others thank you”

Helpful Report

Posted 6 years ago

Hi Abbie We're delighted to hear you're happy with the quality of your plants and with our customer service. Thank you for the recommendation - much appreciated. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“We were concerned about delivery as the company had the tree for a long time before we received it, but it arrived and looked fine, it is now planted and we cannot wait to see leaves on it this spring, hopefully we will enjoy it for many years”

Helpful Report

Posted 6 years ago

We're pleased to hear your tree is settling in well - thank you for leaving us a review. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Plans arrived in good condition and on time.”

Helpful Report

Posted 6 years ago

We're pleased you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Trees bought were ideal, in good condition and of the height specified. However I have not given a "very good" rating for the following reasons: 1. Delivered by one driver. Fortunately we have a large drive he could pull onto as he simply rolled the trees off the side of his truck. If we had a normal drive or any kind of obstructed frontage he would not have been able to offload without mechanical assistance. 2. Tree rootball was very dry. Thank you Paramount Plants. PJ”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Great plant great service & communication. Would recommend”

Helpful Report

Posted 6 years ago

Thank you for your recommendation and review. We're very pleased to hear you're happy with the quality of your plant and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Although the plants were out of stock when ordered I was kept informed as to the hopeful delivery date. When the plants came into stock they were delivered promptly. Although, would have been good to have communication regarding delivery day as was not at home when delivery made. All in all pleased with service.”

Helpful Report

Posted 6 years ago

We're pleased to hear you are happy with our customer service. Just to explain, we always send a delivery email to inform our customers of when the delivery is planned for. I have checked your order on our system and I can see that we sent your delivery email on 17-12-2019 at 16:38:02, to notify you that delivery was scheduled for the 19th December between 8-6pm - I am sorry if you didn't see the email. We do look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

Paramount Plants is rated 4.8 based on 3,994 reviews