Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,771 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

Paramount Plants 5 star review on 1st June 2025

Camilla

Paramount Plants 5 star review on 20th May 2025

Jane

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plans arrived in good condition and on time.”

Helpful Report

Posted 5 years ago

We're pleased you're happy with the quality of your plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Trees bought were ideal, in good condition and of the height specified. However I have not given a "very good" rating for the following reasons: 1. Delivered by one driver. Fortunately we have a large drive he could pull onto as he simply rolled the trees off the side of his truck. If we had a normal drive or any kind of obstructed frontage he would not have been able to offload without mechanical assistance. 2. Tree rootball was very dry. Thank you Paramount Plants. PJ”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Great plant great service & communication. Would recommend”

Helpful Report

Posted 5 years ago

Thank you for your recommendation and review. We're very pleased to hear you're happy with the quality of your plant and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Although the plants were out of stock when ordered I was kept informed as to the hopeful delivery date. When the plants came into stock they were delivered promptly. Although, would have been good to have communication regarding delivery day as was not at home when delivery made. All in all pleased with service.”

Helpful Report

Posted 5 years ago

We're pleased to hear you are happy with our customer service. Just to explain, we always send a delivery email to inform our customers of when the delivery is planned for. I have checked your order on our system and I can see that we sent your delivery email on 17-12-2019 at 16:38:02, to notify you that delivery was scheduled for the 19th December between 8-6pm - I am sorry if you didn't see the email. We do look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“There were a couple of delays in getting my tree to me. However, the central office staff were extremely helpful and kept me full informed and when it was delivered, the driver did an exceptional job of assisting me with unloading and moving the tree. The tree itself was a very good specimen and I have no complants at all. If not for the delays I would have given the maximum score in my rating. I will certainly use Paramount again.”

Helpful Report

Posted 5 years ago

Hi Wayne We're pleased to hear you were kept informed and that you were pleased with the quality of your plants. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good and well informed service”

Helpful Report

Posted 5 years ago

Hi David We're pleased you're happy with your plant and our service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I bought a Himalayan honeysuckle 100-120cm. Paramount Plants sells it taller than those available in other retailers. Although the plant didn't have a very good aspect on arrival due to a transportation problem, communications with Peter have resolved the issue to my satisfaction in a friendly and efficient way. The plant has survived its ordeal and appears to be thriving.”

Helpful Report

Posted 5 years ago

Hi Alicia We're very pleased to hear you are now happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good communications, and delivery on the arranged dates. Thanks”

Helpful Report

Posted 5 years ago

Hi Doug Very pleased to hear you're happy with our plants and customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Tree in good condition. Arrived on the day that was advised.”

Helpful Report

Posted 5 years ago

Hi Mark Thanks for your review, so pleased you're happy with the quality of your tree and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“My order for 2 Kolkwitzia amabilis plants was easily placed online, there was a short delay while the nursery waited for delivery of the plants from the grower, delivery was then promptly made and the plants arrived in excellent condition.”

Helpful Report

Posted 5 years ago

Hi Richard We're delighted to hear you're happy with the quality of your Kolkwitzia Beauty Bush plants and with your online buying experience and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Delivery was offered earlier than expected which was a nice bonus!. Delivery was to curb side only. Had to use own trolley to move tree approx 8ft up alley where it could be stored safely. Delivery driver not very talkative or welcoming, just very matter of fact, not a lot of interaction. On the plus side the tree appears to be a lovely healthy specimen. We have planted our cherry laurel and it appears to be doing fine. Good value for money!”

Helpful Report

Posted 5 years ago

Hi Rosemary Thank you for your review and your feedback - much appreciated. We're pleased to hear you are happy with the quality of your tree and our customer service. Thank you Karen

Posted 5 years ago

“there was an issues with one of the plants, but when it was brought to Paramount‘s attention they promptly and very helpfully dealt with the matter and sorted things out”

Helpful Report

Posted 5 years ago

Hi Dirk Thank you for leaving us a review. We're pleased to hear that this issue has now been resolved to your satisfaction. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good communication at all times”

Helpful Report

Posted 5 years ago

Hi Rachel Very pleased to year you are happy with your experience of buying plants online from us. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“A good experience but it would be more helpful if you could say am or pm delivery instead of waiting in all day . Other companies manage this .”

Helpful Report

Posted 5 years ago

Thanks so much for taking your time to review our service. Your delivery was made by our trusted couriers (due to your distance from us). We arrange hundreds of deliveries each week and if sent by couriers they base the cost of delivery on an 8am-6pm timeslot for delivery. The couriers do sometimes have an option to give an AM or PM delivery which is a service we can offer upon request (at extra cost) but this is not always possible to all postcodes so this is not possible to advertise online. Or the couriers will also deliver in your absence if you confirm this is acceptable. From our emails I can see my colleague discussed the delivery day ( and advised the timing of 8am-6pm with you ) and booked the date requested by you confirming 8am-6pm which he understood was acceptable to you. I apologise if there was any misunderstanding as he understood the date/timing was acceptable. We appreciate these courier timings are a little inflexible and we are always working on better options for our customers but our main concern is getting the best couriers to deliver the plants safely and efficiently and these particular couriers are the best option for the most efficient service. Thanks Karen

Posted 5 years ago

“Beautiful, vigorous and healthy - looking plants. Delivered on time by a really unhappy seeming driver. I hope he was ok”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We're pleased to hear you're happy with the quality of your plants and our customer service. I'm sorry to hear your driver seemed unhappy, I will check on why this was the case. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The best selection of mature plants you could hope to find, with a reasonable delivery time period too!”

Helpful Report

Posted 5 years ago

We're very pleased to hear you're happy with the quality of our plants and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I recently bought some conifers from Paramount Plants which were delivered promptly. I had a problem with a couple of the trees but this was sorted out immediately. I will definitely use the company again and would recommend.”

Helpful Report

Posted 5 years ago

Hi Jayne Thank you for taking the time to give us a review and a recommendation. We're pleased you were happy with your trees and our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“A high overall price for a laburnham tree despite the '£60' discount. But a good tree and delivered within estimated time.”

Helpful Report

Posted 5 years ago

Hi John We're pleased you're happy with the quality of your Laburnum tree and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Thank you for my delivery and for replacing one of the plants late in with an upgraded version. Unfortunately, I only noticed after I had them planted, that the lilac is not the one I ordered. Oh well, it's planted now and, hopefully, it will also look good.”

Helpful Report

Posted 5 years ago

Hi Esther thanks for your feedback and 4 star review. Would you mind sending a photo of the plant to our customer services team info@paramountplants.co.uk and we will resolve this matter for you. Kind regards Karen

Posted 5 years ago

“Great service Thank You”

Helpful Report

Posted 5 years ago

Hi Neil We're delighted you're happy with our service and thanks for taking the time to leave a review - much appreciated! We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,771 reviews