Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,903 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,903 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 15th December 2025

435

Anonymous

Anonymous // 01/01/2019

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“Plants as expected in good condition. Kept informed throughout and delivery as stated. Thankyou”

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Posted 5 years ago

“Excellent tree, and beautifully packed - arrived safely and looks happy in it's new surroundings. Thank you. We will visit you again!”

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Posted 5 years ago

“Plants I ordered were superb quality. Would highly recommend and will order again.”

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Posted 5 years ago

“Excellent service and a great plant which arrived safely. Many thanks”

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Posted 5 years ago

“Excellent Acer tree arrived on time ( inspite the Corona Lockdown). The tree was just what I wanted & sold at a good price.Well Done ! I would recommend Paramount Plants.”

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Posted 5 years ago

“Excellent service and easy online purchase, goods delivered on time with contact from nursery all the way. Great plant arrived in good condition with correct packaging.”

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Posted 5 years ago

“Ordered a wisteria, got it, planted it, it’s started growing which is good”

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Posted 5 years ago

“Excellent service, communication on my order and delivery was greatly appreciated. Bamboo arrived in great condition as well cannot wait to order more”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Outstanding service from the outset. Delivery was managed quickly, even in these difficult times, and the plants are first class. I recommend Paramount Plants without reservation. Mike Summers”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Good service and plants”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Plants are of good quality but can be sourced anywhere. Service is the worst I have encountered. No response to numerous email messages, not accepting telephone contact - they simply can't handle greater than usual volume. Had a larger order through Crocus who also delayed delivery (understandably due to Covid) but they kept me up to date allowing me to plan. Spent nearly £1000 and the lack of communication has meant all other plants and project compromised. Keep away, far better options available, unless you can afford to wait 3 months for delivery.”

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Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Sorry to say that this was the worst purchase i have ever made of a tree, and I have bought many. It arrived looking half dead, is much smaller than expected, and the root ball was encased in a metal basket when i came to plant it, surrounded by heavy blue clay. It is one of the most unhealthy trees i have ever seen. I am trying to rescue it - but will not buy from this supplier again.”

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Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“The trees were delivered in good condition and when promised - excellent service particularly during the current climate! The delivery driver was fantastic - helpful, cheerful and knowledgeable. communication with paramount plants was efficient. I would recommend this company.”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Easy to order and fairly priced, high quality plants delivered on time. Perfect!”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“2 Beautiful large bay trees and a lovely palm tree arrived in perfect condition , although quite expensive delivery charge it was worth it as they are beautiful would recommend”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Delivered when they said they would. Tree looked just like the picture and looked healthy. So am very pleased . Would have given 5 stars but for a mix up with delivery day for second tree. I had to email twice before getting a reply. That said I will use again as tree just what I wanted.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“I could have purchased this plant for a fourth of the price, this was one of two plants I purchased which were of poor quality. I was emailed by a customer service rep following my email of complaint and offered a nominal amount voucher to spend on line. I have now tried to contact Paramount plants on several occasions to query this offer as unacceptable - I would expect one of the plants at least to be refunded given the poor quality, least to say I have had no response to my chase emails over several days!”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“excellent advice and help prior to us ordering ur pleached horn beam. We really appreciated the conversation - we kept coming back to you with yet more questions and you were really prompt in getting back to us with solutions. Have ordered again as a result”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very good indeed”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Extremely good condition and size”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,903 reviews