Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,577 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,577 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 6th May 2024

354

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication very poor. Arranged a delivery date only to find trees had been delivered on a different date when no one was in and just left leaning against my house on an open drive way that anyone could have taken. Not the best way to deliver some expensive items. Trees not really like images on website either.Good luck”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with the delivery of your tree order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The plant was good but they had told me I could postpone delivery until I had seen a photo and given the go ahead but they just delivered it. Worked out okay but made the process a bit stressful and wasn’t the device offered.”

Helpful Report

Posted 4 years ago

Hi Jessica We are very sorry you are not 100% happy with the delivery of your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Delivery erratic - we requested Thursday, were allocated Wednesday but in fact delivered late Tuesday evening. Both trees healthy, one was a very good shape, the other one was not one I would have chosen.”

Helpful Report

Posted 4 years ago

Hi Lynda We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Plants as one would expect for the price. Delivery is an issue as it seems there is no choice as to the day it will be booked for and ParamountPlants say the courier will not provide any smaller time window than 8am to 6pm. Not helpful.”

Helpful Report

Posted 4 years ago

Hi Peter We are very sorry you are not 100% happy with our delivery service and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The order was acknowledged quickly, and we were kept informed about the delivery. The plant (an acer palmatum deshojo), when it arrived, was well-wrapped and of good quality and health. The only slight disappointment was that it took over a month to come and so did not arrive in time for the birthday for which it was intended.”

Helpful Report

Posted 4 years ago

Hi Anne We are very sorry you are not 100% happy with the timing of your delivery and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“I got conflicting delivery times, which was irritating. It was only when I e mailed that lo the tree had come in! What a coincidence!! The rootball was massive and in solid clay. I think customers should be advised of the size and weight. It took 4 of us to manhandle the tree into the hole.”

Helpful Report

Posted 4 years ago

Hi Jackie We are very sorry you are not 100% happy with your tree, our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

Hi Jackie Further to our emails, we are happy that you would use our services again and should you have any future issues with the tree keep in touch via email. Please send in any images along with your concerns so we can assess and advise where necessary. Merry Christmas to you and your family kind regards Peter B

Posted 4 years ago

“Bamboo was bushy and arrived safely, and the driver was very helpful. However, I was very disappointed that the bamboo height overall was only 160 cm, apart from only 3 very thin shoots, that took it to 178 cm. At this price, I expected at least 175 cm overall - the minimum quoted by you. Pics with measuring tape available!”

Helpful Report

Posted 4 years ago

Thanks very much for your feedback and we are so sorry to hear about the bamboo wasn't bushy. We do send in our deliveries and feedback emails a request that a photo is sent to us within 3 days of delivery of any damaged or unacceptable plants in order that we can give further advice (in the rare circumstance of any issue ) . We do not appear to have received a photo yet so I will ask our customer services to contact you to discuss this issue with you. Again apologies for any inconvenience and our customer services will make contact. Kind regards Karen

Posted 4 years ago

“The shrubs arrived with 6 brunches snapped half length... but otherwise healthy looking plants with healthy roots.”

Helpful Report

Posted 4 years ago

Hi Alice thanks for your feedback and we are sorry that you had this problem. We haven't received any emails regarding this matter previously from you - therefore in order that our customer service team can resolve this to your satisfaction if you email info@paramountplants.co.uk with photos we will respond accordingly. We await hearing from you and apologise that you are not 100% satisfied. Kind regards Karen

Posted 4 years ago

“We ordered a 100cm Jasminum Humile Revolutum and a 50-60cm Passiflora Constance Elliot. The order/delivery experience was fine. The jasmine is doing fine so far but the passiflora died after a couple of weeks, despite being planted in a sunny sheltered location against a fence, with plenty of compost, and where we already have another passiflora thriving.”

Helpful Report

Posted 4 years ago

Dear Douglas We are very sorry you are not 100% happy with one of your plants - the Passiflora - and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“I have marked this Amelanchier as acceptable however it lost all its leaves. The leaves were marked with brown spots. I will say that there seems to be a lot of buds on so I am hoping that in the spring the leaves will sprout. I have been watering very regularly. If the plant does not thrive in the spring next year I will come back to Paramount Plants. Kirsten Austin”

Helpful Report

Posted 4 years ago

Hi Kirsten We are very sorry you are not 100% happy with your tree and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“nice plants”

Helpful Report

Posted 4 years ago

Hi Rajan We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Plants very dry- drier than usual. Delivering very early morning on Bank Holiday Saturday was appalling when there were no workmen there to move the trees safely inside the property. It left the elderly client having to move them from the side of the country lane down a steep slope. I was away for the Bank holiday week end out of signal & didn’t receive your delivery time scale. We are not impressed. Marion Verschoyle Verschoyle Interiors Director”

Helpful Report

Posted 4 years ago

Hi Marion We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

Thanks for your feedback Marion. As per our previous email to you in relation to this matter we are again very sorry for any upset caused by your failure to receive our delivery date email due to the unexpected electricity failure in your area. In future, as advised in our email dated 30th August, we are happy to liaise with your clients and/or their builders regarding delivery dates and / or avoid specific dates if this information is given to us by email (or in the comments section of our website at the checkout when purchasing plants) this will be received by all team members who will assist with specific delivery dates for example avoiding weekend or bank holiday deliveries/ only deliver when builders present / call before delivery and so on. We were not informed that the delivery wasn't convenient at the weekend / bank holiday otherwise we wouldn't have delivered on that date. Is there anything further we can assist in regards to the delivery of the plants you received from us? We did immediately email to respond to these queries on the 30th August but have yet to receive a response. If we can provide any further information or assistance please let us know. Kind regards Karen

Posted 4 years ago

“The pots the plants came in were all broken and there was a trail of soil everywhere, I had no choice but to repot, annoying.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 4 years ago

“I received excellent advice on the phone and the plant was efficiently and courteously delivered at the correct time, BUT I was disappointed in the quality of the plant. It was a large multi-stem tree which looked like it had spent too long in the pot! There were weeds growing on the top and it needed a good water and feed.”

Helpful Report

Posted 4 years ago

Hi Alida We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 4 years ago

Paramount Plants is rated 4.8 based on 3,577 reviews