Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Paramount Plants Reviews

4.8 Rating 3,577 Reviews

95 %

of reviewers recommend Paramount Plants

Company Reviews

Product Reviews

4.8

Based on 3,577 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 6th May 2024

Paramount Plants 5 star review on 16th April 2024

Paramount Plants 5 star review on 6th March 2024

Paramount Plants 5 star review on 31st January 2024

Paramount Plants 5 star review on 28th November 2023

Paramount Plants 5 star review on 15th November 2023

Paramount Plants 5 star review on 12th November 2023

354

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 trees on the 9 th of November 2020. They arrived on the 2 December. 1) Liquidamber Styraciflua deciduous delivered bare root. This had a net around the roots. 2) carpinus betulus fastigiata delivered bare root no earth or covering on roots looked a bit battered and felt light when picked up. 3) Parrotia Persia looked a bit battered no evident branches on stem. 4) sentinel crab apple. Supplied looking very healthy and in good condition. Only one out of the three trees looked in good condition. I fully understand that these are all deciduous trees and therefore would not have been looking their best at this time of year. All instructions on care and planting have been followed apron receipt of plants. They were watered on delivery and planted the next day. I hope that all will survive and spring into life next year. The delivery driver was very pleasant and helpful.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“We were pleased that you let us know that the tree had been delivered to the recipient.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Ok but. A bit disappointed at the size for the price compared to others I have bought”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Not v impressed by black bamboo - a bit tatty and pot bound - not what I would have chosen from a garden centre. Rather disappointed given that I have bought excellent plants from you in the past.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Easy ordering and efficient packing and delivery. Surprised that there were five tall watersprouts which is slightly worrying as it often means that the plant has been over-stressed.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Healthy plant, but pot very dry when delivered and no planting or care instructions. Not even a plant label.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Great service. Well boxed. However the box wasn't tall enough casing bending and mishaping onnthe tips of the plant. Hoping it will come right on its own. But disappointing.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“It look a long long time for the plants to arrive. However they have arrived . They were bought for screening purpose. They are splayed on a crude flimsy structure . I was expecting a nicer screening plant . The plant itself is fine .”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“We find the plant to be of v good quality and the size is perfect Alas one side of the plant is flat sided That's all!”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Ordering process was easy. Delivery was prompt. Height of trees was accurate but foliage was a lot less bushy than expected. Slightly disappointed - for the price I was expecting much more established trees”

Posted 3 years ago

“I have received my plant broken. It seemed someone dropped the box of it on its head. Most of the leaves were broken. I am waiting for a replacement plant, hope it will arrive in good condition.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“I ordered a reasonably large tree, which was out of stock but delivered reasonably quickly. It was left on my driveway and the delivery guy didn't bother to knock at the door. When planting the tree it had grown so far through the bottom of the pit that it was impossible to remove the pot which had to be cut of in small pieces. This took over an hour to achieve with tin snips and there are still bits of pot surrounded by roots. The tree its self is lovely and appears to be doing well.”

Posted 3 years ago

“Thought delivery charge expensive. Have planted in garden waiting, but a little worried they are going to take As there was a delay in delivering, so arrived looking rather sad. Only time will tell, fingers crossed really too early to recommend.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“The initial service from the sales associate on making a selection was great. Just don't expect a quick turnaround from order to delivery as there is no guarantee that what is shown in the site as available is actually in stock. This was not clear to me on placing my order. First, one plant I ordered needed a size switch (totally fine). A few days later I was notified they were waiting on stock for another item, with a vague ETA. 7 days later I was alerted they were still awaiting stock. 5 days later (after I sent an inquiry), I was told the stock they were waiting for did not meet quality standards. I asked them to send what they have and refund the rest, which they did as I needed to do planting before it was too late. I finally got my deliver another 8 days later. While I understand the circumstances of COVID and stock shortages, the process could be clearer upon ordering that the process takes a few weeks start to fulfilment given their business model. You are also not able to choose a delivery day or time window, so you just have to hope that you can make yourself available for the slot you are given.”

Posted 3 years ago

“Delivery took longer than advised but when the plants arrived we were very pleased. The offer price I think was about right compared to other places. The only thing that was a shame was that I ordered 3 to create a screen and whereas 2 were the same in height and spread, 1 looked smaller so they weren’t equal in size. These are the only 2 reasons why we haven’t given 5 stars. The customer service when enquiring about delivery times was quick and they answered our questions fine.”

Posted 3 years ago

“The 3 plants arrived all very healthy looking. However the Ceanothus has since taken a turn for the worse as it has been shedding its leave quite drastically. I was told to keep the plants well watered but when checking further on line it appears that this could be a bit of an issue for this particular plant so i have reduced the frequency. The other two plants appear to be ok. Hopefully the Ceanothus will be strong enough to return to its former health. Kind regards Richard”

Posted 3 years ago

“It was a healthy tree but didn’t match the picture in the site rather disappointed .”

Posted 3 years ago

“Expensive less than bushy plants.”

Posted 3 years ago

“The plants were very nice quality, and well packaged so that they arrived in good condition. Paramount had to replace the buxus that I ordered with a smaller plant as they did not have what I ordered in stock. Delivery was also slow - 4 weeks from initial order, although that may have been related to the Corona virus, but I was kept informed.”

Posted 3 years ago

“Plants great. Customer service poor. Delivery driver left my female partner to move 5 large plants Cling filmed together down 2 streets!”

Posted 3 years ago

«
1
2
3
4
5
»

Paramount Plants is rated 4.8 based on 3,577 reviews