Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,768 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st June 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plant was larger than I expected and I was impressed with the packaging but sadly it does not look a very healthy specimen. It looked very dry, almost all the leaves had either fallen off or were badly discoloured. I have allowed that this could be because of the time of year (February) I followed recommended procedure for planting and I am hoping my plant will recover in due time. So far it looks a sorry specimen.”

Helpful Report

Posted 4 years ago

“All previous plants have been brilliant but the last deliveries, the plants were bone dry with withering leaves.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The service was OK but there are a couple of things that annoyed me; firstly it is really difficult to get through on the phone so something that a quick conversation would sort out is much harder to decide or resolve than it could be. Secondly the plants delivered were generally fine but a couple were substandard; the magnolia you replaced. Five of the six pleached Holm Oak were fine but the sixth was very lopsided. I decided not to request a replacement basically because of the hassle factor.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The quality was generally good but plants are not as mature in appearance as first thought and there was a slight wilt to them”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Delivery took considerable longer than excepted. This left my client un satisfied with my service and the plants were not planted in the timescale expected by them.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Unlike Thompson and Morgan the plants arrived at the size I expected and was advertised and were in good condition so no complaints there. The saddest thing about buying from Paramount is not the firm and the plants but the fact that they are grown abroad in Europe. If only British growers would do the same! As for paramount minor gripe from ordering to delivery takes far too long especially when you are doing a garden planting scheme. However, if they are buying from Europe and you are waiting for shipment no wonder it takes such a long time. All in all reasonably happy with paramount but maybe not with me for having to buy from them. Come on British growers!”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“There was an issue with one of the 6 shrubs I ordered. Its shape was unattractive and not what was shown in the photo. The cornus was growing at a 45 degree angle instead of straight. I feel this should have been spotted at the depot before delivery and a straight substitute delivered instead. Paramount has agreed to replace it with a straight one but there will be a delay before it is delivered. Other aspects of my experience were good.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Trees are good but delivery awful. The driver turned up nearly an hour earlier than the 4 hour window I was given and dumped all the trees outside my gate, completely blocking it and leaving me unable to open it or even get my car out. I had to climb out and the trees were far too heavy for me to move at all.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“I ordered 4 trees on the 9 th of November 2020. They arrived on the 2 December. 1) Liquidamber Styraciflua deciduous delivered bare root. This had a net around the roots. 2) carpinus betulus fastigiata delivered bare root no earth or covering on roots looked a bit battered and felt light when picked up. 3) Parrotia Persia looked a bit battered no evident branches on stem. 4) sentinel crab apple. Supplied looking very healthy and in good condition. Only one out of the three trees looked in good condition. I fully understand that these are all deciduous trees and therefore would not have been looking their best at this time of year. All instructions on care and planting have been followed apron receipt of plants. They were watered on delivery and planted the next day. I hope that all will survive and spring into life next year. The delivery driver was very pleasant and helpful.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“We were pleased that you let us know that the tree had been delivered to the recipient.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Ok but. A bit disappointed at the size for the price compared to others I have bought”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Not v impressed by black bamboo - a bit tatty and pot bound - not what I would have chosen from a garden centre. Rather disappointed given that I have bought excellent plants from you in the past.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Easy ordering and efficient packing and delivery. Surprised that there were five tall watersprouts which is slightly worrying as it often means that the plant has been over-stressed.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Healthy plant, but pot very dry when delivered and no planting or care instructions. Not even a plant label.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Great service. Well boxed. However the box wasn't tall enough casing bending and mishaping onnthe tips of the plant. Hoping it will come right on its own. But disappointing.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“It look a long long time for the plants to arrive. However they have arrived . They were bought for screening purpose. They are splayed on a crude flimsy structure . I was expecting a nicer screening plant . The plant itself is fine .”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“We find the plant to be of v good quality and the size is perfect Alas one side of the plant is flat sided That's all!”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Ordering process was easy. Delivery was prompt. Height of trees was accurate but foliage was a lot less bushy than expected. Slightly disappointed - for the price I was expecting much more established trees”

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Posted 4 years ago

“I have received my plant broken. It seemed someone dropped the box of it on its head. Most of the leaves were broken. I am waiting for a replacement plant, hope it will arrive in good condition.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“I ordered a reasonably large tree, which was out of stock but delivered reasonably quickly. It was left on my driveway and the delivery guy didn't bother to knock at the door. When planting the tree it had grown so far through the bottom of the pit that it was impossible to remove the pot which had to be cut of in small pieces. This took over an hour to achieve with tin snips and there are still bits of pot surrounded by roots. The tree its self is lovely and appears to be doing well.”

Helpful Report

Posted 4 years ago

Paramount Plants is rated 4.8 based on 3,768 reviews