Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,867 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,867 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st November 2025

434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nice plants”

Helpful Report

Posted 6 years ago

Hi Rajan We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Plants very dry- drier than usual. Delivering very early morning on Bank Holiday Saturday was appalling when there were no workmen there to move the trees safely inside the property. It left the elderly client having to move them from the side of the country lane down a steep slope. I was away for the Bank holiday week end out of signal & didn’t receive your delivery time scale. We are not impressed. Marion Verschoyle Verschoyle Interiors Director”

Helpful Report

Posted 6 years ago

Hi Marion We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

Thanks for your feedback Marion. As per our previous email to you in relation to this matter we are again very sorry for any upset caused by your failure to receive our delivery date email due to the unexpected electricity failure in your area. In future, as advised in our email dated 30th August, we are happy to liaise with your clients and/or their builders regarding delivery dates and / or avoid specific dates if this information is given to us by email (or in the comments section of our website at the checkout when purchasing plants) this will be received by all team members who will assist with specific delivery dates for example avoiding weekend or bank holiday deliveries/ only deliver when builders present / call before delivery and so on. We were not informed that the delivery wasn't convenient at the weekend / bank holiday otherwise we wouldn't have delivered on that date. Is there anything further we can assist in regards to the delivery of the plants you received from us? We did immediately email to respond to these queries on the 30th August but have yet to receive a response. If we can provide any further information or assistance please let us know. Kind regards Karen

Posted 6 years ago

“The pots the plants came in were all broken and there was a trail of soil everywhere, I had no choice but to repot, annoying.”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 6 years ago

“I received excellent advice on the phone and the plant was efficiently and courteously delivered at the correct time, BUT I was disappointed in the quality of the plant. It was a large multi-stem tree which looked like it had spent too long in the pot! There were weeds growing on the top and it needed a good water and feed.”

Helpful Report

Posted 6 years ago

Hi Alida We are very sorry you are not 100% happy with us and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 6 years ago

Paramount Plants is rated 4.8 based on 3,867 reviews