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Paramount Plants Reviews

4.8 Rating 3,577 Reviews

95 %

of reviewers recommend Paramount Plants

Company Reviews

Product Reviews

4.8

Based on 3,577 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 6th May 2024

Paramount Plants 5 star review on 16th April 2024

Paramount Plants 5 star review on 6th March 2024

Paramount Plants 5 star review on 31st January 2024

Paramount Plants 5 star review on 28th November 2023

Paramount Plants 5 star review on 15th November 2023

Paramount Plants 5 star review on 12th November 2023

354

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The trees were understandably wrapped on arrival, but they had obviously been wrapped for some time and a good proportion (more than half) of the leaves had been attacked by insects in the wrapping. They have been bedded in for 3 weeks and appear to have taken well.”

Posted 3 years ago

“The tree arrived well packaged and structurally intact. However, it did look a little worse for wear with leaves turning brown/autumnal and bracts rather shrivelled. There will be no proper ‘show’ this year. I put all this down to the very hot and dry weather we had in May. The plant has gone in well and looks healthy enough so I am reasonably content and look forward to next years show!”

Posted 3 years ago

“Plants were very dry and wilted. A couple were packaged together and had a number of broken stems. Wouldn’t use again. I did complain and was offered a £20 voucher. Postage was £20 and considering I wasn’t happy the voucher is as good as worthless”

Posted 3 years ago

“I was disappointed receiving these. I was hoping it would made a big difference but these plants were tiny and thin. I will never buy again. Things like these happen In a pandemic event so I consoled myself with this fact”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Plants it ordered were not available after it ordered them ,after chasing up i was offered an alternative . Lead time to get them was quiet long and trees were not very full in terms of volume”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Ordered a wisteria, got it, planted it, it’s started growing which is good”

Posted 3 years ago

“Its nuts, I wanted free delivery so I kept adding plants into my basket but everytime I did the delivery charge went up! There should be an amount where you get free delivery. In the end I just went for the one item as there was no incentive to order more. However I have plants before from Paramount and they were excellent.”

Posted 3 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“Tree seems fine, but was disappointed with delivery process after order Paid £98 for delivery which was a lot more expensive than other places but delivery stated 10 days After purchess we was informed it can take longer, ended up been 20 days, only time we got updates was after we emailed and asked Seems once we had paid the customer service ended”

Posted 3 years ago

Hi Ryan We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“I did not order any plants but I did order an insecticide called 'XenTari ' which I found very effective in the past against box Caterpillar. It came in a tiny Box which would easily fit through a regular letter box. I was amazed to be charged so much for delivery £9.99 and did question this at the time. I was answered by email and told that I could come and pick it up instead. A silly answer considering we were in the middle of lock down and you are closed to the public and about 10 miles away. When it arrived It came in an enormous cardboard box at least 10 times the size of the packaged product and was delivered by road. I use this product XenTari because it is kind to the environment, therefore I don't mind that it is an expensive product but to pay such a large amount for a non ecological delivery service is counter productive so I will not be using your company again.”

Posted 3 years ago

Hi Vivien We are very sorry you are not 100% happy with the delivery of your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 3 years ago

“When the plant arrived it had suffered some damage in transit (broken stems etc.) however it still looked pretty good after trimming it up and everything else I have ordered from Paramount has been really fantastic...a small blip and probably due to the couriers. Will still be buying from Paramount in future.”

Posted 4 years ago

Hi Andy We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“For the price the Christmas Box was a lot smaller than I had expected, though at least the roots were established in the pot - just about!”

Posted 4 years ago

Hi John We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“they were acceptable”

Posted 4 years ago

Hi Stephen We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Plants themselves are fine. Delivery instructions were not followed properly. And thought 2 weeks was far too long for delivery”

Posted 4 years ago

Hi Michael We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“A really good swift service and delivery. Plants were a good size and some bigger that I had expected which was good. However some of them had leaves that had been eaten and didn’t look that healthy. I am hoping that once in the ground they will be okay.”

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The ordering process was simple but while I give full allowance for the extraordinary times we are all facing with Coronavirus restrictions, the delivery time was nonetheless very slow - not helped by the carrier messing up the shipping and initially sending the order to the wrong end of the country - although this only added one more day to a wait time of weeks and of course is in no way the fault of Paramount. The plant (bamboo) was very well packaged but was bone dry. It arrived in fair conditition but certainly not great. Due to becoming so dry, every leaf has brown, dried out edges so at the moment, it's not looking healthy and definitely not worth the price tag. Had it been in a garden centre, it definitely would have been in the 'reduced to clear' section. That being said, it's only for the fact I know how resilient and fast growing this particular type of bamboo is, combined with not wishing to wait almost another 4 weeks for any replacement that I'm sticking with it. The new growth will not take very long and will quickly take the place of the old to improve the overall appearance. I'd possibly use Paramount plants again, albeit with some degree of hesitation.”

Posted 4 years ago

Hi Chris We’re sorry you’re not 100% happy with your order and one of our Customer Service team will contact you by email to see if we can assist further. Regards Karen

Posted 4 years ago

“Prompt response and delivery. The price is expensive delivery cost.”

Posted 4 years ago

“Have used Paramount with generally good results.”

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“I’ve only given a 3 star because we received the shrub on one of the hottest days this year so it looked in a very sorry state. I’m hoping with a lot of TLC it will recover. As soon as it was delivered I soaked the root ball and planted it with a 50/50 compost soil mix with blood/fish/bone as well. I’ve been keeping it watered over the last week, the rain we had certainly helped. A few of the smaller twigs had been broken in transit.”

Posted 4 years ago

Hi Alison We are very sorry you're not 100% happy with your order. On of our customer service team will be in touch by email to see if we can assist. Regards Karen

Posted 4 years ago

“Service is good and prices very competitive for larger specimen shrubs. However our most recent purchase was not up to the usual standard we have been accustomed to from paramount.”

Posted 4 years ago

Hi Paul As I just mentioned in your product review - we are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Kind regards Karen

Posted 4 years ago

“The plant, a gift, was delivered as promised on the scheduled day apparently. It was disappointing that the message had not been attached/had become detached as the recipients had no idea who it was from or why. With no email confirming delivery we eventually had to call them to ask if it had arrived and give them the message ourselves which slightly spoilt the purpose! However, I understand the plant is looking good and we hope it does well.”

Posted 4 years ago

Hi Karen We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

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Paramount Plants is rated 4.8 based on 3,577 reviews