Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,768 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,768 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st June 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought delivery charge expensive. Have planted in garden waiting, but a little worried they are going to take As there was a delay in delivering, so arrived looking rather sad. Only time will tell, fingers crossed really too early to recommend.”

Helpful Report

Posted 4 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 4 years ago

“The initial service from the sales associate on making a selection was great. Just don't expect a quick turnaround from order to delivery as there is no guarantee that what is shown in the site as available is actually in stock. This was not clear to me on placing my order. First, one plant I ordered needed a size switch (totally fine). A few days later I was notified they were waiting on stock for another item, with a vague ETA. 7 days later I was alerted they were still awaiting stock. 5 days later (after I sent an inquiry), I was told the stock they were waiting for did not meet quality standards. I asked them to send what they have and refund the rest, which they did as I needed to do planting before it was too late. I finally got my deliver another 8 days later. While I understand the circumstances of COVID and stock shortages, the process could be clearer upon ordering that the process takes a few weeks start to fulfilment given their business model. You are also not able to choose a delivery day or time window, so you just have to hope that you can make yourself available for the slot you are given.”

Helpful Report

Posted 4 years ago

“Delivery took longer than advised but when the plants arrived we were very pleased. The offer price I think was about right compared to other places. The only thing that was a shame was that I ordered 3 to create a screen and whereas 2 were the same in height and spread, 1 looked smaller so they weren’t equal in size. These are the only 2 reasons why we haven’t given 5 stars. The customer service when enquiring about delivery times was quick and they answered our questions fine.”

Helpful Report

Posted 4 years ago

“The 3 plants arrived all very healthy looking. However the Ceanothus has since taken a turn for the worse as it has been shedding its leave quite drastically. I was told to keep the plants well watered but when checking further on line it appears that this could be a bit of an issue for this particular plant so i have reduced the frequency. The other two plants appear to be ok. Hopefully the Ceanothus will be strong enough to return to its former health. Kind regards Richard”

Helpful Report

Posted 4 years ago

“It was a healthy tree but didn’t match the picture in the site rather disappointed .”

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Posted 4 years ago

“Expensive less than bushy plants.”

Helpful Report

Posted 4 years ago

“The plants were very nice quality, and well packaged so that they arrived in good condition. Paramount had to replace the buxus that I ordered with a smaller plant as they did not have what I ordered in stock. Delivery was also slow - 4 weeks from initial order, although that may have been related to the Corona virus, but I was kept informed.”

Helpful Report

Posted 4 years ago

“Plants great. Customer service poor. Delivery driver left my female partner to move 5 large plants Cling filmed together down 2 streets!”

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Posted 4 years ago

“The trees were understandably wrapped on arrival, but they had obviously been wrapped for some time and a good proportion (more than half) of the leaves had been attacked by insects in the wrapping. They have been bedded in for 3 weeks and appear to have taken well.”

Helpful Report

Posted 4 years ago

“The tree arrived well packaged and structurally intact. However, it did look a little worse for wear with leaves turning brown/autumnal and bracts rather shrivelled. There will be no proper ‘show’ this year. I put all this down to the very hot and dry weather we had in May. The plant has gone in well and looks healthy enough so I am reasonably content and look forward to next years show!”

Helpful Report

Posted 5 years ago

“Plants were very dry and wilted. A couple were packaged together and had a number of broken stems. Wouldn’t use again. I did complain and was offered a £20 voucher. Postage was £20 and considering I wasn’t happy the voucher is as good as worthless”

Helpful Report

Posted 5 years ago

“I was disappointed receiving these. I was hoping it would made a big difference but these plants were tiny and thin. I will never buy again. Things like these happen In a pandemic event so I consoled myself with this fact”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Plants it ordered were not available after it ordered them ,after chasing up i was offered an alternative . Lead time to get them was quiet long and trees were not very full in terms of volume”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Ordered a wisteria, got it, planted it, it’s started growing which is good”

Helpful Report

Posted 5 years ago

“Its nuts, I wanted free delivery so I kept adding plants into my basket but everytime I did the delivery charge went up! There should be an amount where you get free delivery. In the end I just went for the one item as there was no incentive to order more. However I have plants before from Paramount and they were excellent.”

Helpful Report

Posted 5 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“Tree seems fine, but was disappointed with delivery process after order Paid £98 for delivery which was a lot more expensive than other places but delivery stated 10 days After purchess we was informed it can take longer, ended up been 20 days, only time we got updates was after we emailed and asked Seems once we had paid the customer service ended”

Helpful Report

Posted 5 years ago

Hi Ryan We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“I did not order any plants but I did order an insecticide called 'XenTari ' which I found very effective in the past against box Caterpillar. It came in a tiny Box which would easily fit through a regular letter box. I was amazed to be charged so much for delivery £9.99 and did question this at the time. I was answered by email and told that I could come and pick it up instead. A silly answer considering we were in the middle of lock down and you are closed to the public and about 10 miles away. When it arrived It came in an enormous cardboard box at least 10 times the size of the packaged product and was delivered by road. I use this product XenTari because it is kind to the environment, therefore I don't mind that it is an expensive product but to pay such a large amount for a non ecological delivery service is counter productive so I will not be using your company again.”

Helpful Report

Posted 5 years ago

Hi Vivien We are very sorry you are not 100% happy with the delivery of your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“When the plant arrived it had suffered some damage in transit (broken stems etc.) however it still looked pretty good after trimming it up and everything else I have ordered from Paramount has been really fantastic...a small blip and probably due to the couriers. Will still be buying from Paramount in future.”

Helpful Report

Posted 5 years ago

Hi Andy We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“For the price the Christmas Box was a lot smaller than I had expected, though at least the roots were established in the pot - just about!”

Helpful Report

Posted 5 years ago

Hi John We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

“they were acceptable”

Helpful Report

Posted 5 years ago

Hi Stephen We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,768 reviews