Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,867 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,867 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 1st November 2025

434

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Sales team and the Stock team were very responsive to my e-mails and were very helpful. The experience of Paramount to this point was good. However the Distribution was poor. The trees were only put in the large pots the days before delivery so the soil was loose and unconsolidated so not sure what the point was other than to make them look bigger and therefore justify the cost ?? The delivery lorry did not have a hydraulic tailgate or crane so the only way to get them off the lorry was to roll them off the side from 4ft+ high so they hit the ground hard and all the unconsolidated soil in the pots fell out. Not a good experience at all. The pictures of the trees that I was sent did not look anything like the trees that were delivered either so a not a good surprise there ! The trees were planted by RHS accredited gardeners so I only hope the trees do well !”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“I wish we could talk by phone, but I found the email response quite good & timely. The staff are very friendly and helpful. I will use Paramount again.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“We were very impressed by our tree fern, although the delivery driver described it as a log, and treated it as such (ie without much care). It is now in our garden, planted, and getting watered a lot.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Good service, prompt delivery and good quality specimen provide”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“All was good, healthy plant delivered on time, thank you.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Very pleased with my trees They are planted and looking good standing up to this awful wind .”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Hydrangeas looking good now after slight concern about delivery but customer services came back to me straight away with advice! I’ve already ordered another for a present!”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Awaiting for magnolia to flower otherwise a lovely healthy looking plant”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“My two Pingwu bamboo plants been delivered heathy and on time and have settled into their well prepped roomy home with loads of manure and drainage etc as per on-line guidance. The plants delivered are tiny and under 12 inches in height: I anticipated taller plants for the £53 per plant cost (normally £70 per plant however Paramount were offering a discount at the point of purchase). The small size of the plant might be due to my expectations of a larger plant in relation to the cost. If they have a good growth spurt his summer I will not be disappointed. However on balance at this time I would recommend and would buy from Paramount again.”

Helpful Report

Posted 4 years ago

“Very happy with the quality of the plant & the packaging was good. The problem you have, as a business selling online, is the delivery time & lack of communication from the parcel company. Amazon have totally transformed consumers expectations. Whilst i appreciate not every business has this power & infrastructure available to them, nearly all businesses are getting the product to your doorstep within 2-4 days with excellent updates along the way. It took you guys 3.5weeks (acknowledge Easter & upfront notice given) with no updates via email or text from the courier. The plant was a day late but there was no communication to advise of this. I'd imagine until this aspect of your online proposition is brought up to speed you'll struggle in obtaining repeat purchases.”

Helpful Report

Posted 4 years ago

“Well wrapped no damage on shrub and looks healthy”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“The photinia arrived properly and securely packed and was in very good health. It is now looking great.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Satisfactory delivery, healthy tree. Thank you”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Previous plants all excellent. I was expecting a more tree like Buddleia ,taller less bushy. Hopefully it will grow quickly.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Excellent plants delivered safely. That you.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“The Japanese privet is lovely and delivery was communicated well and on time. Thank you”

Helpful Report

Posted 4 years ago

“Easy to navigate website. Kept informed of progress, but took a little longer than estimated arrival time. Very nice delivery driver who delivered trees to planting spot rather than kerbside, which was much appreciated as delivery was to an elderly person. Trees look healthy and we are looking forward to seeing how they develop in the coming years.”

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Posted 4 years ago

“Lovely, knowledgeable people, easy to use website and good communication all the way through.”

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Posted 4 years ago

“Good plants, helpful staff and everything as promised.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“3 came in great health but the 4th was very dried out on delivery. It was yellow, I wouldn’t of picked it if I was in the store.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

Paramount Plants is rated 4.8 based on 3,867 reviews