Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.75

4.8 Rating 3,771 Reviews

94 %

of reviewers recommend Paramount Plants

4.8

Based on 3,771 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 14th June 2025

Sandra

Paramount Plants 5 star review on 6th June 2025

Anonymous

Paramount Plants 5 star review on 1st June 2025

Camilla

Paramount Plants 5 star review on 20th May 2025

Jane

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants (two plum trees) arrived on time and in good condition.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Couldn't be more pleased..Due to the lockdown, visits to the garden centre were off limits. Gardening online was a new experience for me...didn't know what to expect... But all went well...Plant arrived in great condition, and is now happily thriving in garden.”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Delivery took longer than advertised, but the delivery driver was polite and helpful and the plants are excellent - just as advertised and they look strong and healthy.”

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Posted 4 years ago

“As described, prompt delivery, excellent follow up and with guidance. Just planted so time will tell how they turn out. But so far im impressed with this company, and hopefully the plants will live up to expectations for once they have established.”

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Posted 4 years ago

“This is the second time I’ve bought from paramount and both times the plants have been healthy and a good size for the amount I paid. The online experience was good, and the only criticism was the time it took to get a delivery date confirmation from the initial order - I would have liked an estimate of how long it would be before the plants were due to be dispatched”

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Posted 4 years ago

“Lovely plants, very good customer service”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“4 out 5 plants where perfect one had bottom half of pot with no aggregate, and roots exposed to air, planted and looks good at present. I've not mentioned this to you, and you wouldn't of known with out planting. Good communication and service.”

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Posted 4 years ago

“The plant was of excellent quality. It did take a long time to get them to send it and chased it up my side. Delivery service was poor as they dropped it over the gate. I wrote to Paramount Gardens about what had happened and no reply, seems to be an Organisational Service problem.”

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Posted 4 years ago

“Delivery was on time - and in good shape (packaging). After just a few days, we are delighted with the plant, we hope that this continues”

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Posted 4 years ago

“Received a rather lovely magnolia Loebneri 'Leonard Messel' from Paramount Plants, a good size, healthy and with an excellent shape. However, the tree had two tags, one label for Magnolia loebneri 'Leonard Messel' and the other for 'Magnolia loebneri 'Merrill' so I do not know which variety I have. The tree was delivered to the door but we had no forewarning of its size and weight and no help to move or plant it.”

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Posted 4 years ago

“The updates, package of the plant and delivery were great. The plant arrived in good condition and healthy As have only recently planted the shrub I cannot comment on how well it will take and grow yet hence the four starts”

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Posted 4 years ago

“The trees are ok. finally starting to straighten. unfortunately the delivery man felt it necessary to drop the trees over my gate resting them on their heads. I would suggest they had been upside down for some time as the bottom of the box had dropped out due to the wet soil. I confronted the man who told me in no uncertain manner that they would be fine. Dont use Fedex is my advice.”

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Posted 4 years ago

“Despite the COVID delays, Paramount was very good at communicating delays and even alternative plants to cut the time it would take to get my item. However they didn't communicate that the plant that was sent was smaller than the one ordered (different range) and I had to make a claim for this. Ultimately I got a partial refund but other than this, I would recommend Paramount.”

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Posted 4 years ago

“I have had good service and the previous plants in good condition. and am told that the escallonia delivered but deseased will now be replaced.”

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Posted 4 years ago

“My pleached hornbeams arrived in perfect condition just slightly past the 3 week time frame. They are beautiful! Now we just need them to flourish. The customer care team were delayed in their responses but this was through the lockdown period. Delivery guy was really knowledgable and helpful as was the email with the planting info on. I would recommend this company”

Helpful Report

Posted 4 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Plants were in fine condition on arrival but the delivery charge was excessive.”

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Posted 5 years ago

“Great selection of plants. Friendly interaction with staff online/emails. Delivery time wasn‘t too fast but ok. Delivery driver was very friendly and helpful. After sales service is responsive and helpful too. I would therefore definitely recommend and buy there again - even though its not a cheap place”

Paramount Plants 4 star review on 5th June 2020

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 4 years ago

“Very pleased with the service we received a little disappointed with the size of the plant with the price we paid. A bit expensive”

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Posted 5 years ago

“I was amazed when the plant arrived, the box was nearly as tall as me, on opening I found my plant sitting at the bottom and was happy that it looked healthy. It has been planted and is doing well, so very pleased with the plant and the service.”

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Posted 5 years ago

“Good service. Plant had a few dry leaves on arrival and appeared to have been dry for a few days, but was in general good health and perked up soon with regular watering.”

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Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,771 reviews