Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,870 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,870 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 17th October 2025

Mark

Paramount Plants 5 star review on 16th October 2025

Jennie

Paramount Plants 5 star review on 6th October 2025

Julie

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good, plants arrived in good condition and after planting no bad results. Unfortunately the cost of home delivery is quite high and restrict me of ordering more”

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Posted 5 years ago

“My sister was very pleased with the Hibiscus quiet a large bushy plant The delivery man was very helpful”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Excellent website, and the plants delivered were healthy and looked just like the website picture”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Very good customer service. When I had an issue they were very quick and efficient in correcting it.”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Worth the extra week wait. Big healthy plants. Good communication”

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Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Prompt efficient service, where everything was delivered on time and to the requirements as stated.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“The plants (two plum trees) arrived on time and in good condition.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Couldn't be more pleased..Due to the lockdown, visits to the garden centre were off limits. Gardening online was a new experience for me...didn't know what to expect... But all went well...Plant arrived in great condition, and is now happily thriving in garden.”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“Delivery took longer than advertised, but the delivery driver was polite and helpful and the plants are excellent - just as advertised and they look strong and healthy.”

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Posted 5 years ago

“As described, prompt delivery, excellent follow up and with guidance. Just planted so time will tell how they turn out. But so far im impressed with this company, and hopefully the plants will live up to expectations for once they have established.”

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Posted 5 years ago

“This is the second time I’ve bought from paramount and both times the plants have been healthy and a good size for the amount I paid. The online experience was good, and the only criticism was the time it took to get a delivery date confirmation from the initial order - I would have liked an estimate of how long it would be before the plants were due to be dispatched”

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Posted 5 years ago

“Lovely plants, very good customer service”

Helpful Report

Posted 5 years ago

We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future. Thank you Karen

Posted 5 years ago

“4 out 5 plants where perfect one had bottom half of pot with no aggregate, and roots exposed to air, planted and looks good at present. I've not mentioned this to you, and you wouldn't of known with out planting. Good communication and service.”

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Posted 5 years ago

“The plant was of excellent quality. It did take a long time to get them to send it and chased it up my side. Delivery service was poor as they dropped it over the gate. I wrote to Paramount Gardens about what had happened and no reply, seems to be an Organisational Service problem.”

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Posted 5 years ago

“Delivery was on time - and in good shape (packaging). After just a few days, we are delighted with the plant, we hope that this continues”

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Posted 5 years ago

“Received a rather lovely magnolia Loebneri 'Leonard Messel' from Paramount Plants, a good size, healthy and with an excellent shape. However, the tree had two tags, one label for Magnolia loebneri 'Leonard Messel' and the other for 'Magnolia loebneri 'Merrill' so I do not know which variety I have. The tree was delivered to the door but we had no forewarning of its size and weight and no help to move or plant it.”

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Posted 5 years ago

“The updates, package of the plant and delivery were great. The plant arrived in good condition and healthy As have only recently planted the shrub I cannot comment on how well it will take and grow yet hence the four starts”

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Posted 5 years ago

“The trees are ok. finally starting to straighten. unfortunately the delivery man felt it necessary to drop the trees over my gate resting them on their heads. I would suggest they had been upside down for some time as the bottom of the box had dropped out due to the wet soil. I confronted the man who told me in no uncertain manner that they would be fine. Dont use Fedex is my advice.”

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Posted 5 years ago

“Despite the COVID delays, Paramount was very good at communicating delays and even alternative plants to cut the time it would take to get my item. However they didn't communicate that the plant that was sent was smaller than the one ordered (different range) and I had to make a claim for this. Ultimately I got a partial refund but other than this, I would recommend Paramount.”

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Posted 5 years ago

“I have had good service and the previous plants in good condition. and am told that the escallonia delivered but deseased will now be replaced.”

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Posted 5 years ago

Paramount Plants is rated 4.8 based on 3,870 reviews