I invested a lot of time to get my photo book just right and have been extremely disappointed by the product and customer service I received from Papier. Despite processing my photos through Adobe Photoshop (using a computer with calibrated monitor which is true to colour), all the photos in the book turned out overly contrasting and quite dark. Furthermore, the paper in the book was transparent which meant that I could see a shadow of each image on the reverse page. Moreover, after opening and closing the book a few times it became apparent that a tear had formed on the internal binding. Aside from all of this, the paper within the book is uncoated, making it easy for fingerprints to transfer onto pages. Standard printer paper would’ve given a similar result! This renders the photo book completely unsuitable for families or high use situations. I emailed Papier within the specified time for complaints (7 days), but after 2 months I still have not heard a response. I will now have to invest more time to reprint the photos elsewhere.