Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,152 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received item even though express was paid after 16 days.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Shruthi! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Advertised as being delivery date of 21st maximum and not delivered until 24th.”

Helpful Report

Posted 5 months ago

So sorry to hear about the delivery delay here, Ellie! We appreciate the items in this order arrived after the intended event so a refund has now been processed for you. Papier CS Team

Posted 5 months ago

“I ordered a lovely planner as a gift but did not have it personalized (unintentionally). After receiving it I realized my error. This planner was not used, damaged or personalized. The company refused to allow me to return it stating because it is an item that can be customized, even tho it wasn’t, it can’t be returned.”

Helpful Report

Posted 5 months ago

Thank you for the feedback, Monica! We're so sorry for the disappointment here. Due to the made-to-order nature of most of our products, we are unable to offer a return here but I can see Natalie has now assisted with a partial refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Shocking service. Ordered two photo calendars (with express delivery) on 15 Dec which were due to arrive by 19 Dec. Chased Papier when I had no shipping information which ended in DPD and Papier blaming each other and me without my Christmas gifts. At no point did Papier look into the issue or try to help me get these before Christmas and I believe they were never actually dispatched. Have since re-ordered elsewhere. Avoid!”

Helpful Report

Posted 5 months ago

Thank you for your feedback - so sorry to hear about the disappointing experience here! Unfortunately, it does appear this order was lost in transit. I can see Amy has assisted with a refund, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Bought a diary last year and it was perfect so i a 2025 diary for this year. The drop in quality was immediately noticeable. Covers are paper thin, and the inner pages very poor quality in terms of thickness. Won’t be returning!”

Helpful Report

Posted 5 months ago

So sorry to hear this! If you'd like to reach out to us at support@papier com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“I purchased the 2024 Advent Calendar for myself this year. While the box and packaging were lovely, that’s where it ended. Overall, the items were extremely disappointing. For instance, it included 11 bookmarks/placeholders (one large single, one pack of six minis, one pack of four paper), six pens (three metal, three plastic) and a pack of the most tiny and useless sticky notes. If the items did total the $250, the items were grossly overpriced.”

Helpful Report

Posted 5 months ago

Thank you for the review and we're so sorry to hear about the disappointment with your Advent Calendar! We'll certainly pass your feedback on as we're always looking to improve our products based on customers' thoughts. Papier CS Team

Posted 5 months ago

“Received a personalized planner for Christmas and the months were all out of order :(”

Helpful Report

Posted 5 months ago

So sorry to hear this, Izzy! If you'd like to reach out to us at support@papier.com with the order number and photos of the issue, we'll be happy to help! Papier CS Team

Posted 5 months ago

“I received my photo book that I got made for dad for Christmas and it was completely ripped… I told customer service about this and even uploaded photos and they only offered me 20% back which I still haven’t received. It’s absolutely disgusting as I can not gift this and now I will have no present. I will never be ordering from this company again especially with their customer service if it was my company and I shipped a book that was clearly ripped down the spine I would offer a full refund not 20%.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Paige! I can see Suzanne has now assisted with a refund but please do reach back out to us if you need anything else. Papier CS Team

Posted 5 months ago

“I’m still waiting for my order after I paid for the express shipping of close to $49 and said it was to be delivered by 18 Dec.. still waiting, nothing on the tracking, have emailed support and still nothing. These were gifts hence why I paid the extra for express shipping. Says it has Australian shipping from Australian to max 7 days it should have taken and it’s been nearly 4 weeks if not more.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Jess! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Super disappointed in this company. Faced multiple issues with delays and upon receiving one of the books, my girlfriend opened up the journal and it was printed upside and backwards. Sadly it was a Christmas gift she really wanted and unfortunately they are now out of stock. The quality of the book it great but unfortunately the people printing this book were clearly careless”

Helpful Report

Posted 5 months ago

So sorry for the disappointing experience here, Shannon! I can see Ruth has now assisted with a refund but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 5 months ago

“After ordering stationery for a few Christmas gifts, it clearly stated on the website that it would arrive in time for Christmas. I received an email on 12/18 saying it had been shipped and would be delivered on 12/24...then 12/25...then 12/26. It has still not been delivered and the date has now changed from 12/24 to 1/2/25. After contacting customer support I was met with a rude agent that said it was always going to arrive 1/2/25, no type of resolution just shifting the blame onto the customer. Will never order from this company again, very disappointing experience.”

Helpful Report

Posted 5 months ago

Sorry to hear this! I can see your order was placed with our economy shipping method and has now been delivered ahead of the original estimated delivery date, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Poor customer service, I was lied to and had documentation. They kept giving me the run around until the product (gift) was delivered 2 weeks late. Kept telling me they would refund it because it didn't arrive on time, but they did not and asked if I wanted a refund in every message. In every message I detailed the late delivery and affirmed I wanted a refund. I never received one. When the product finally arrived, I was told I could only have a refund if I returned the item. Then, to top it off, items were missing from the order and it was extremely overpriced for the poor quality of the items received. I will never recommend or order from them again!”

Helpful Report

Posted 5 months ago

So sorry to hear about the delivery delay here, this is of course not the experience we want any of our customers to have. I can confirm a shipping refund has already been processed but we can absolutely assist with a free return for a full refund via our returns portal as we do appreciate the item is no longer useable. Do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Was very excited for my new planner, paid for the expedited shipping. It arrived earlier than estimated which was awesome! Unfortunately I despise this planner and won’t be using. The set up was not what I expected and the pages are see through. I should have got an unpersonalized planner to start, so returning was an option but I was expecting to love it based on reviews. A very expensive mistake.”

Helpful Report

Posted 5 months ago

Sorry to hear that you're disappointed, Ashley! If you'd like to reach out to us at support@papier.com with details of the issue and any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Never received order”

Helpful Report

Posted 5 months ago

So sorry to hear this! I can see Melissa has now assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 5 months ago

“I have yet to receive my order from November 20th. It was supposed to be a going away Christmas gift for my daughter!”

Helpful Report

Posted 5 months ago

So sorry to hear this, Lisa! I can see Natalie has assisted with a replacement but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“No one has contacted me regarding my issue. I still have not received my order and it’s for Christmas. Please address my concern. https://www.papier.com/us/account/orders?utm_campaign=EM_TRA_DIS_US_DispatchConfirmation&utm_content=Order&utm_medium=Email_Transactional_Order_Notification&utm_source=AWS”

Helpful Report

Posted 5 months ago

So sorry for the delivery delay here, Christine! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“A month after I ordered my item, they reordered it, which means that my order will be arriving in two months. It was supposed to be a gift. Way late... and no explanation or compensation... my last time ordering from papier! I do not recommend it to anyone!”

Helpful Report

Posted 5 months ago

So sorry to hear this, Ece! I can see Olivia has now assisted with a full refund but please do reach out to us if you need anything else at all. Papier CS Team

Posted 5 months ago

“i still haven’t my package!”

Helpful Report

Posted 5 months ago

So sorry to hear this, Viktoriia! I can see Steph has now assisted with a full refund but please do reach out to us if you need anything else at all. Papier CS Team

Posted 5 months ago

“I enroll have not received my order!”

Helpful Report

Posted 5 months ago

So sorry to hear about the delivery delay, Christine - I can see this was marked as delivered but please do reach back out to us if you need anything else! Papier CS Team

Posted 5 months ago

“Unfortunately I am not happy with the Papier calendar experience, the delivery was slow and the fact that a calendar had the wrong dates in the grid was upsetting. I am still waiting for the replacement calendars and am not sure when they will arrive, no update has been given.”

Helpful Report

Posted 5 months ago

Thank you for the review, Laurence - I'm so sorry to hear this! It looks like your replacement order has been marked as delivered - we've reached out via email now to help resolve this for you. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,152 reviews