Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was excited about this diary, but it didn’t live up to expectations, especially for the $70 price tag. The front page is thin and flimsy, feeling more like a budget product than something premium. While the corners weren’t terribly bent, they still arrived slightly damaged, which isn’t what you expect at this price point. To make matters worse, I waited over three weeks for it to arrive. After all that time, I expected a much higher-quality product. Unfortunately, I wouldn’t recommend this diary unless major improvements are made.”

Helpful Report

Posted 7 months ago

So sorry to hear this! If you'd like to pop over photos of the damaged item to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 7 months ago

“I love Papier products, but my experience on this occasion was very poor. I ordered express delivery to reach before Christmas, the delivery was delayed and then never reached me. I contacted customer service and they haven't offered any real alternatives.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Dora! I can see Nicole has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 7 months ago

“The incorrect initials were embossed on book. So very disappointing as it was meant to be special Xmas gift.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Lisa! Please do pop over a photo showing the issue to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 7 months ago

“I was really excited to receive my order of custom photo calendars, but I was extremely disappointed with the final product. Unfortunately, the experience didn’t meet my expectations of Papier. If I could give zero stars, I would. Here’s why: I ordered three custom calendars for my family before the holidays, and while they did arrive on time, the quality was far from acceptable. First, the month of June was completely blank—none of the images I uploaded were included, which was incredibly frustrating but somewhat manageable. Second, the months of July and December had the dates all wrong, making the calendars unusable. I will definitely be warning those around me not to order from Papier, especially for custom products. While I did appreciate the friendly customer service, the poor production quality and lack of attention to detail make me feel that this company isn’t worth anyone’s time or money.”

Helpful Report

Posted 7 months ago

We're so sorry for the issues with your calendar order, Jeni - this is of course not in line with our usual standards and not the experience we want for our customers. I can see Sian has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 7 months ago

“I have never received the package. Thank you for the follow up with the shipping company !”

Helpful Report

Posted 7 months ago

So sorry to hear about the delivery delay, David! I can see your order is now out for delivery today but please do reach out to us at support@papier.com if you have any further issues. In the meantime, we've refunded the shipping fee paid for you. Papier CS Team

Posted 7 months ago

“I ordered a memory book for my dad’s 80 th birthday party. The estimated delivery date was 2 days before his birthday . It is now 11 days since I ordered the book and have now been told delivery will be delayed due to a supply issue. I was told yesterday it was to be dispatched today so communication is very poor and I’m extremely disappointed”

Helpful Report

Posted 7 months ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can see Angela has assisted with a postage refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 7 months ago

“We never received the package. Can you help us ?”

Helpful Report

Posted 7 months ago

So sorry for the delivery delay here, Francois! From your tracking, I can see there was a recent update so this should be with you soon. Please do reach out to us at support@papier.com if this isn't with you safely within the next few days, and we'll be happy to assist further. Papier CS Team

Posted 7 months ago

“Disappointing quality and less than stellar customer service solutions. I ordered a 365 day planner, customized it, used it for about 2 days and the pages holding the cover on have already started tearing and I had to tape the binding together. Emailed customer support, they can’t replace it because they are sold out and offered a small discount (~$7) Frustrating when you get excited about a purchase pay ~$40 and they won’t even stand by the product.”

Helpful Report

Posted 7 months ago

So sorry to hear about the disappointing experience here! Please feel free to get back to Ellie's email if you'd like to proceed with an alternative solution at this stage. Papier CS Team

Posted 7 months ago

“Never receivec the book even if I orderd it dec 2 ne as a christmas gift.”

Helpful Report

Posted 7 months ago

So sorry for the delivery delay here, Emilie! I can see from your tracking that this is now out for delivery today but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 7 months ago

“Ordered 2 journals and 2 pens at start of December, only one journal arrived in time for Xmas. I received an email to confirm that The other journal was “delayed” a day or two due to unforeseen printing error, it’s now 7th January and I’ve not received the journal or pens (surely these could’ve been sent with the journal that did make it in time for Xmas?) No updates offered by papier, I have had to chase this end and have been told the same thing, no update on when it’ll be dispatched. I’ve finally asked if I can choose a different design to maybe get sooner? The pens I wanted are now out of stock. Tbh I’d not order again, I recommend passion planner instead.”

Helpful Report

Posted 7 months ago

We're so sorry for the delay to your order, Caitlin - this is of course not in line with our usual standards. I can see Nicole has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 7 months ago

“Ordered in Nov. Mailed out twice. Never received.”

Helpful Report

Posted 7 months ago

So sorry to hear this! I can see Olivia has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 7 months ago

“ordered and payed for first class delivery on the 31st dec. Said it would come on the 3rd, its now the 6th and it still isn’t here. rubbish”

Helpful Report

Posted 7 months ago

So sorry to hear about the delivery delay here! I can see this has now been marked as delivered and a postage refund has been processed for you in the meantime. Papier CS Team

Posted 7 months ago

“Spent £5 on a card, arrived in the post bent in the middle - absolutely not worth the money for poor service and packaging. Other personalised card companies available with more robust packaging”

Helpful Report

Posted 7 months ago

Oh no, we're so sorry to hear your order arrived damaged! Please feel free to send over a photo to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 7 months ago

“Really disappointed. Was made to pay for three separate deliveries to come in time for christmas. One did, the other two came late. The calendar i made for my mum turned ip soaking wet and wasnt able to give to her. Really disappointing as i am a loyal customer and usually love papier.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Caroline! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. In the meantime, we've refunded the shipping cost paid to compensate the delay. Papier CS Team

Posted 7 months ago

“My order was never delivered. Papier then dispatched another replacement which was also never delivered 😂🥲🥲🥲 I ended up using Moonpig to order a birthday card as my order from Papier went to Santa claws and Santa hot lost I guess 😂 this was during Christmas. So terrible”

Helpful Report

Posted 7 months ago

We're so sorry to hear your card didn't arrive safely! I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 7 months ago

“Still haven't received our order”

Helpful Report

Posted 7 months ago

Thanks for your review, Lisa! I can see Nicole has now assisted with a replacement but please do reach out if you have any further queries. Papier CS Team

Posted 7 months ago

“I ordered a 2025 planner in late December 2024 and paid full price. Received a July 2024-June 2025 calendar. Useless to me Response was you got what you ordered. Very disappointing, will not order from them again”

Helpful Report

Posted 7 months ago

We're sorry to hear this, Janice! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 7 months ago

“Advertised delivery before christmas & ordered a week before - still waiting for items in January.”

Helpful Report

Posted 7 months ago

We're so sorry for the delay here and the inconvenience this has caused you. I can see Suzanne has assisted with a refund and it looks like your order is now out for delivery. Our sincere apologies again for the delay here! Papier CS Team

Posted 7 months ago

“Never received my order”

Helpful Report

Posted 7 months ago

So sorry to hear this, Kate! We've reached out via email to arrange a solution for you. Papier CS Team

Posted 7 months ago

“First time buyer… really really disappointed!!!! Paid extra for express delivery and ended up waiting more!!!!”

Helpful Report

Posted 7 months ago

So sorry to hear this, Laura! We've processed a refund on the shipping fee paid to compensate this delay. Papier CS Team

Posted 7 months ago

Papier is rated 4.6 based on 17,205 reviews