Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,154 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The design and quality of the cover is very good, but the paper inside is so thin! I could not find a pen or pencil that is not visible through the paper on the back. Lots of papers show “ghosting” with certain pens, but I could read every letter from the back even when writing lightly in pencil.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Emily! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 9 months ago

“I like the customized hard front cover and size of planner. I hate that the pages are a little thin. When I write with the paper mate flare pens or highlights it’s bleeds through to other side slightly. Black and blue ink would pop through too. I also do not like that the lines and wording came in a very light grey causing it to almost disappears once you start to write in the planner. I’ll have to hold off on the 2025 planner.”

Helpful Report

Posted 9 months ago

Sorry to hear about the disappointment with your order! Please do reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 9 months ago

“Good website functionality and design tools but poor product quality.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Ellen! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to resolve this for you. Papier CS Team

Posted 9 months ago

“I love the layout and design, but I was disappointed in the thickness of both the paper and the cover. I take my planner with me everywhere, and I don’t think it will last the year because it’s so flimsy.”

Helpful Report

Posted 9 months ago

Thanks for your feedback, Brett! Sorry to hear about the disappointment with your planner. Please do feel free to get in touch with us at support@papier.com with photos of the issue so we can assist further. Papier CS Team

Posted 9 months ago

“My planner came in the rain when I was also out of the house. When I got home the box was soaked and the planner was partially damaged by the water that soaked through.”

Helpful Report

Posted 9 months ago

Oh no - sorry to hear this, Grace! Please do reach out to us at support@papier.com with photos showing the issue and we'll be happy to resolve this for you. Papier CS Team

Posted 9 months ago

“Planner is beautiful good quality loved the customization”

Helpful Report

Posted 10 months ago

Thanks for your feedback, Grace! If there's anything we can do to give you a five star experience, please don't hesitate to reach out to us at support@papier.com. Papier CS Team

Posted 9 months ago

“I loved my wellness journal notebook. The packaging is so cute and all of the pages are thoughfully curated. I also ordered a ball point pen. I would have given a five star review, but I paid extra for the shipping upgrade, and the ball point pen arrived late. That was extremely disappointing given that I paid extra to have it arrive earlier.”

Helpful Report

Posted 10 months ago

Sorry to hear this, Elizabeth! We've processed a refund on the shipping cost paid to compensate the delay. Papier CS Team

Posted 9 months ago

“I liked the design and the company were good in that it came promptly etc. However I was a bit disappointed by the quality as the cover just feels like a thin card and is very flexible rather than stiff so I'm not sure it will last the year.”

Helpful Report

Posted 10 months ago

Sorry to hear this, Emily! Please do feel free to reach out to us at support@papier.com with details of your issue and we'll be happy to look into this further for you. Papier CS Team

Posted 10 months ago

“Upon delivery the pages where bent and just hadn't been packaged well and the front cover is very thin and not as high quality as i would have liked from a £22 book.”

Helpful Report

Posted 10 months ago

Oh no, sorry to hear that! Please feel free to pop over photos of the item to support@papier.com and we'll be happy to resolve this for you. Papier CS Team

Posted 10 months ago

“Quick service but photos in card didn’t come out as nicely as expected and for the price of the card”

Helpful Report

Posted 10 months ago

So sorry to hear that! Feel free to get in touch with us at support@papier.com with a photo of the item and we can of course look into this for you. Papier CS Team

Posted 10 months ago

“I love the aesthetics of my planner, I was disappointed that it's not a hard-back, its a bit flimsy considering the price, I think I would go to a physical shop in future to save money and get exactly what I'm looking for.”

Helpful Report

Posted 10 months ago

Sorry to hear about the disappointment with your spiral diary, Emma! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 10 months ago

“I'm really pleased with my new diary, however I had a few issues receiving it. I was told by royal mail that the address was unreadable on the parcel so they were returning it to sender. I contacted Papier and they were really helpful and quick to send out another one, and assured me that the returned diary would be recycled properly. The original diary did end up actually making it to me after I had spoken to royal mail however all the pages were in the wrong order making it slightly useless as a diary. If I hadn't already got another one on the way I would have been more annoyed and had to organise another one. Thankfully the second diary seems fine. Really good costumer service but just slightly annoyed by the waste caused by a lack of attention to detail.”

Helpful Report

Posted 10 months ago

So sorry to hear about the trouble here, Lottie. This is of course not in line with our usual standards and will be investigated by our production team. Papier CS Team

Posted 10 months ago

“The wrong order showed up. It was a disappointing experience, was unable to give my wife her birthday gift. Overall, the album looked nice, it was just the wrong album.”

Helpful Report

Posted 10 months ago

So sorry to hear about this error, Nick! I can see Nicole has replaced this for you and processed a partial refund, but please do get back in touch if you need anything else. Papier CS Team

Posted 10 months ago

“Love the content of my book and size. The cover is not good quality, already peeling and fraying.”

Helpful Report

Posted 10 months ago

Oh no, so sorry to hear about the issue with your planner cover! Please feel free to reach out to us at support@papier.com with photos of the issue so we can arrange a solution for you. Papier CS Team

Posted 10 months ago

“The planner I ordered is very cute and the layout is well thought out and as shown. However, I am quite disappointed in the quality of the cover. It is like a coated thin cardstock, Where as I expected, and would have preferred a thin plastic or cardboard cover as it is more durable.”

Helpful Report

Posted 11 months ago

Oh no, so sorry to hear that! Please feel free to get in touch with us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 11 months ago

“Quality of card was not great for the price, and delivery took 6 days instead of next day delivery so it missed the event.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Emily! We've processed a refund on the postage fee paid to compensate the delay. With regards to the quality, do feel free to reach out to us at support@papier.com with photos of the item so we can look into this further. Papier CS Team

Posted 11 months ago

“I really love the front but I would have liked the back to be blank so that we can write on that side as well.. it would be great if there was an option on the classic or thin boarder cards to have a white back…”

Helpful Report

Posted 11 months ago

Thanks for your feedback, Elisabeth - I'm sorry to hear that! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 11 months ago

“Everything except for the sticky notes (which aren’t sticky) is excellent quality. I’d like a pocket in the diary, or an elastic band round it - for important things that I need to have in it.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, Jess - I'll certainly pass this on! With regards to the sticky notes, I'm so sorry to hear this - please feel free to get in touch with us at support@papier.com with photos of the issue so we can arrange a solution for you. Papier CS Team

Posted 11 months ago

“Thought my books were very expensive for paper and photo quality, particularly given I bought three books. Also the text on front of book was over the photo and I’m sure this wasn’t the case in the preview.”

Helpful Report

Posted 11 months ago

Sorry to hear about the disappointment with your photobooks, Christine! Please feel free to get in touch with us at support@papier.com with photos of the issues so we can look into this for you. Papier CS Team

Posted 11 months ago

“Had a papier academic planner last year and was very pleased with it, so I got a midyear one for this year, because I’m not in school any longer. Unfortunately I’m very disappointed with this one and wouldn’t order again. The paper is thinner and feels cheap, all of the nonsense holidays (international day or happiness? World book day?) weren’t on my previous planner and use up space and doesn’t add anything, and the layout is bad but I don’t want to go back to the academic planner because it had a lot of extra stuff.”

Helpful Report

Posted 11 months ago

So sorry to hear about the disappointment here! I'll definitely pass your feedback on. Regarding the quality, please feel free to contact us at support@papier.com with photos of the item so we can arrange a solution for you. Papier CS Team

Posted 11 months ago

Papier is rated 4.6 based on 17,154 reviews