Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,155 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is difficult to navigate I would have far rather have spoken to a member of staff to help design the invitations . Frustrating experience. However lovely quality once received.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear you had trouble with the website! Do hop on to live chat with one of our team or send us an email to support@papier.com if you have questions about any future orders! Papier Customer Service Team

Posted 1 year ago

“Card is really lovely but it arrived over a week late using Royal Mail (the only postal option).”

Helpful Report

Posted 1 year ago

“Cute design, but way too small/way too few pages for the price. Will not be purchasing again.”

Helpful Report

Posted 1 year ago

“The book is lovely, however when personalising there is an issue on the site and I was unable to add a photo to the back. This means I now have a white rectangle on the back of the notebook. This is such a shame.”

Helpful Report

Posted 1 year ago

“Lovely cards.. however be careful when you choose personalised photo cards. I just ordered one and hasn’t seen all the feint writing on the front. I changed the bold text but on my phone the feint text didn’t show up… so just wasted money on a card that says it’s from someone else.”

Helpful Report

Posted 1 year ago

Sorry to hear your order was placed without the default text removed, Bev! I've just reached out to you via email so we can arrange a solution. Papier CS Team

Posted 1 year ago

“The notebook I received was very beautiful but the only complaint I have is that I had paid extra for shipping so it would get here in time for my friend's birthday and the package arrived 2 days later. I was very disappointed to have to go to her birthday party empty-handed.”

Helpful Report

Posted 1 year ago

Sorry to hear this, Rosa! We've processed a shipping cost refund for you now to compensate the delay. Papier CS Team

Posted 1 year ago

“I love the journals! Very high quality. My only gripe is the shipping cost to Canada and my recent shipment had border charges. I unfortunately cannot recommend if you live in Canada due to all the extra costs. I will have to find another brand unfortunately going forward.”

Helpful Report

Posted 1 year ago

Thanks for your valuable feedback here, Joel - I'll certainly pass this on to be considered going forwards! Papier CS Team

Posted 1 year ago

“I loved the design that fit the theme of my event. They arrived looking exactly like I had wished. However I think there should be more font options. Also the envelope font should be offered in more colors and fonts to create a uniform look to the invitation.”

Helpful Report

Posted 1 year ago

Thanks for your valuable feedback regarding our font options, Amanda - I'll definitely pass this on! Papier CS Team

Posted 1 year ago

“I noticed this years mid year planner has one less bookmark and the paper is off yellow and seems thinner.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your planner, Veronica! I can confirm the paper received will be 90gsm as per the product page, but availability of the exact paper we source can differ due to global supply chain changes. I'll definitely pass your feedback on here! Papier CS Team

Posted 1 year ago

“Overall it was a nice packaging experience. The products are beautiful. I like my notebooks and almost everything but the mini highlighters because 2 out of 4 don’t work. That disappointed me. Other than that, everything else is great.”

Helpful Report

Posted 1 year ago

“The sample I received was okay. I imagined the wedding invitations to have bold colors, legible writing and made with good quality paper. This sample was truly just a sample, l could not order a large order with confidence.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your invitation sample, Brandi! If you can pop over some photos of the item received to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“i love how many choices of bullet journals there are and they are all so pretty. I also love how many pages there are. the only thing i dislike about this journal is the pages are a little thin and bleed through. they also have a sort of yellowish tint to them so some markers look different on the paper”

Helpful Report

Posted 1 year ago

Thanks for your lovely comments regarding our designs, and I'm so sorry to hear about the disappointment with your notebook pages! I'll definitely pass this feedback forwards to our product team! Papier CS Team

Posted 1 year ago

“This is a beautiful planner and looked exactly how I hoped it would. The goal setting pages at the beginning are great bonus as well! However, for how expensive the planner is, I would have hoped that the pages would be a bit thicker. No matter what kind of ink you write with, you can see it on the other side of the page. As I prefer to write with fountain pens, this is a major downside.”

Helpful Report

Posted 1 year ago

We're sorry to hear you weren't 100% satisfied Tiff, thank you for taking the time to leave some feedback! Papier Customer Service Team

Posted 1 year ago

“Sooo disappointed I had to use Chrome as a browser. I don’t like Chrome because of the usage tracking they do. This is not clearly stated in the home page. A courtesy call to ask if I intended to include the same pic twice would have been helpful and nice, though editing is truly my responsibility.”

Helpful Report

Posted 1 year ago

Hi Tracey, we're sorry to hear you were disappointed! Thank you so much for taking the time to leave us valuable feedback. Papier Customer Service Team

Posted 1 year ago

“I received notices 2/27 my order was ion the way with an estimated delivery of 3/9 . The delivey date has been updated 4 times generally the day before or day or f delivery. It is now estimated at 3/18. The slow slow delivery time has taken the joy out of the gift I am giving given It is so late and past the receivers event of celebration. I have another order that is also on route and praying it won’t take 3-4 weeks to deliver.”

Helpful Report

Posted 1 year ago

Hi, we're so sorry to hear your order has been lost in the mail! I have sent you over an email so we can sort out a replacement for you. Papier Customer Service Team

Posted 1 year ago

“Shipping was faster than expected and that was great. Was sadly disappointed in the quality of the outside of the journal.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave us some feedback! If you think a printing issue has occurred please send over a photo of the problem to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“Shipping took a bit longer than I expected but I received the package in time. Spent $18 on a pen that doesn’t work well, though. Stationery was beautiful.”

Helpful Report

Posted 1 year ago

Hi Ashley, we're sorry to hear that, we're always happy to replace any faulty items! We've sent you over an email so we can sort this out for you. Papier Customer Service

Posted 1 year ago

“Simple and good quality, pretty neat design, a bit pricy for what it actually is, however, the way it is organized makes it hard and annoying to use. First you have the year and next year overview which is fine, but then monthly overviews, month after month, and then the monthly goals and list pages, again, month after month, and then the weekly overviews. It would be way easier to use If the monthly overview and goals/list were at the beginning of the month followed by the weekly layout of that month. Plus it only comes with one bookmark ribbon. Will think twice before buying again.”

Helpful Report

Posted 1 year ago

Hi Aranza, thank you very much for taking the time to leave us a review! All feedback about our planner format is passed on to our design team so we can make the best decisions about formatting for the following year! Papier Customer Service Team

Posted 1 year ago

“I love the stationary I ordered and the pens are so aesthetically pleasing. However the ink refills are inconsistent in writing quality, some release ink fast, some as expected, some have damaged roller balls on the tip. About 60% of the 14 ink sticks I have ordered worked, the other 40% I had to discard.”

Helpful Report

Posted 1 year ago

Hi William, we're sorry to hear that! We're always happy to replace any items that are faulty, we have sent you over an email so we can sort that out for you. Papier Customer Service Team

Posted 1 year ago

“I like the card and the styles they have. Much nicer than other brands that provide a similar service. Great quality as well. Delivery took a long time. I was notified the same day as my order that my card had been dispatched by Royal Mail first class. However, the card didn’t arrive until 10 days later (6 days later than the estimated deliver date) so it missed the occasion it was bought for. Next time, I’ll factor in much more time for delivery. Papier may need to check their estimates on delivery times.”

Helpful Report

Posted 1 year ago

We're sorry to hear your card arrived too late for the event! I have sent you over an email so we can arrange a refund for the shipping cost. Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 17,155 reviews