Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,154 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unconscionable that a higher end stationary vendor wouldn’t offer matching, high quality envelopes! Insanity to pay for extra thick card stock, then be forced to pair with flimsy, unlined, unmatched envelopes?!! We’ve always appreciated the whimsy, originality + quality of Papier but are now looking for other vendors. Bummer!”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointment with your envelopes, Lauren! I will certainly pass this feedback on. Papier CS Team

Posted 6 months ago

“I loved this card so much!! Super fast and loves the design the only fault is a couple of the pictures wasn’t printed properly, you couldn’t see our faces or the picture in 2 of them but over all I liked the card”

Helpful Report

Posted 6 months ago

Thanks for your review, Lillie - I'm so glad you loved the design! With regards to the printing issue, please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 6 months ago

“I have been using the Daily Planner for a while but you have discontinued it. So I am trying the Productivity planner. It does not really meet my needs so I will have to shop around for a more suitable planner. Very disappointing”

Helpful Report

Posted 6 months ago

Thanks for your review, Karen - we're so sorry to hear this! We developed our refreshed productivity planner due to customer feedback, asking for more of a holistic approach and with more guidance. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 6 months ago

“I'm really gutted that you've stopped making pocket diaries. I only buy cards from you now as a result. Please bring them back!”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Roisin! We're sorry to hear about the disappoinment and will certainly pass this on. Papier CS Team

Posted 6 months ago

“I really love my photo album, although I was a little disappointed at the quality of some of the images. It seems to be images that were taken on a phone and then expanded to the largest size, but a minimum pixel/image size guide would have been helpful. Also, while the templates were good I found them a little restrictive. And would have loved the option to lay out my images differently. The templates I frequently wanted to use often didn’t allow captions either (despite having enough space as a border) which was annoying.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Holly - we're so sorry to hear this! If you'd like to pop over some photos demonstrating the issue to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 6 months ago

“I love the stationary that I selected but Papier should make it clear that square cards require two stamps! I sent out all my save the dates without knowing that and had many returned. When many people don't know this fact it would be nice for Papier to clearly share that with their customers after they make a purchase. Disappointed in the customer service.”

Helpful Report

Posted 7 months ago

Thank you for your review - so sorry to hear that! We do have this listed in an on-site FAQ here: https://papier.zendesk.com/hc/en-us/articles/8957939415185-Do-square-envelopes-require-additional-postage I'll certainly pass your feedback on regarding this. Papier CS Team

Posted 7 months ago

“I really like the products I ordered but unfortunately the Shine planner that I ordered didn’t come in the best condition. As soon as I took it out the package I noticed the top of the spine was mashed.”

Helpful Report

Posted 7 months ago

Oh no, so sorry to see the damage to your order! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 7 months ago

“This year selection was meh. I purchased a paper planner two years ago and loved it. I love planner. I was hoping to get the same one. This year the designed has changed and the paper quality is extremely thin. My ink and highlights bleeds through the pages. Now I am stuck with a meh planner. Bring back the 2023 designs.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Christina! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 7 months ago

“Paper quality on cards is nice but the photos print quite faded and desaturated”

Helpful Report

Posted 7 months ago

So sorry to hear this, Ben! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 7 months ago

“We received a decent product overall and would recommend it to others. However, if you're creating a photo book as a special gift, be aware that the quality control could be better. Our book arrived with 3-4 unexpected blank pages at both the beginning and the end of each book, even though the preview suggested there would only be one unfilled page. Additionally, we included a poem that appeared fine during the creation process online, but the printed version that we received had missing Unicode characters, showing up as a square with a question mark before each new line of the poem. This suggests that the book probably was not reviewed by a real person before shipping. While the product isn't bad, the quality issues - particularly the odd unicode/hex characters - left us feeling embarrassed when gifting it to the bride and groom.”

Helpful Report

Posted 7 months ago

Thanks for your feedback, Igor - we're so sorry to hear this! If you're able to send over some photos of the item to support@papier.com, we'll be happy to arrange a solution for you. Papier CS Team

Posted 7 months ago

“Very slow delivery compared to my last order which is disappointing. Also, I am not satisfied with the quality of my diary. I previously ordered a hardback which was great but decided on binded. I feel as though the binded ones should be cheaper as they are less durable”

Helpful Report

Posted 7 months ago

Hi there, thanks for sharing with us! We're sorry to hear that you're unhappy with your spiral bound item vs. a previous hardback version ordered. I'll certainly share with your feedback about the pricing across to our team to consider in the future. If you do have any questions about your order received, please send us a message at support@papier.com so that a Customer Service team member can assist you further. :) Best wishes and apologies again, Papier CS Team

Posted 7 months ago

“It came out almost as expected however the photos were printed darker and with a lower quality, so some of them were harder to see & most were pretty grainy :(”

Helpful Report

Posted 7 months ago

Hi Alayna, Thank you for sharing your thoughts with us. I am so sorry to hear you are unhappy with your order. Would you be able to send over some clear, well lit photographs of the physical item to support@papier.com, so that we can determine whether these have printed as expected, or if there has been a printing error? Best wishes, Papier CS Team

Posted 7 months ago

“Notebooks, journals and diaries are absolutely beautiful. I always do and will continue to purchase them. I adore the designs and love the fact that you can personalise them. However, I ordered the highlighters recently as part of my order and the moment I opened them brand new and tried to use them, they were entirely dried out! Very disappointed with this as I usually have a great experience with Papier.”

Helpful Report

Posted 7 months ago

Hi there, thanks for sharing your feedback! I'm so sorry to hear this. I've reached out in regards to your earlier review - just in case my message was not successfully received, could you please send images of the items received to support@papier.com so our team can help further? Best wishes, Papier CS Team

Posted 7 months ago

“Lovely idea but pictures and paper undulating behind the glass”

Helpful Report

Posted 8 months ago

Hi John, thanks for sharing your feedback! We're so sorry to hear that there's an issue with your order. Could you please send across some images of the item received to support@papier.com so that our team can look into this for you and help sort a solution? Best wishes and apologies again, Papier CS Team

Posted 7 months ago

“I really like the layout of the website and the photo book designs are beautiful. I spent a while editing mine as the website was quite slow loading at times. There was a delay in receiving my photo album, but papier did notify me of this via email and it did arrive eventually a few days late. The paper quality was good, but some of the photographs sadly looked a little grainy. I am overall happy with the product, but I did feel that it was a little on the pricey side. I will most probably order more photo books in the future, but hopefully next time the website will be a little less laggy and slow, and I will be a little more selective of the photos I choose and make sure I select ones with crisper colours.”

Helpful Report

Posted 8 months ago

Thanks for taking the time to leave your feedback, Elizabeth! We're sorry to hear about the editing trouble and delivery delay. Regarding the graininess, please feel free to reach out to us at support@papier.com with photos of the item, and we'll be happy to look into this further for you! Papier CS Team

Posted 8 months ago

“Print was a lot lighter than I thought I never received my small refund”

Helpful Report

Posted 8 months ago

We're sorry to hear about the disappointment with your order, Scott! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Regarding your refund, I can see this was processed by Melissa on 26th September. I can see we've reached out with your STAN number so this can be traced with your bank, but please don't hestiate to contact us if you have any further queries on this. Papier CS Team

Posted 8 months ago

“I designed a photo album with Papier which turned out very pretty. However, delivery came in 4 days later than estimated which was very inconvenient as this was a gift for a particular occasion.”

Helpful Report

Posted 8 months ago

Thanks for your feedback, Christianna! We're so sorry to hear about the delay to your order - a shipping fee refund has been processed to compensate this now. Papier CS Team

Posted 8 months ago

“I have not received my order.”

Helpful Report

Posted 8 months ago

Hi Elaine, thanks for sharing your feedback! I'm so sorry to hear this. I can see from your tracking link that the parcel was marked as delivered on October 11th, if you have not successfully received this order, can you please send a message to support@papier.com confirming your delivery address so we can help sort a solution for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 8 months ago

“Love my planner! This is my 3rd one I have bought from Papier! My 1st planner was PERFECT because it was a Monday start. My 2nd and 3rd ones were not. So, I wish for Papier to go back to Monday starts please!!”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Marcy - I'll certainly pass this on! Papier CS Team

Posted 8 months ago

“The planner I ordered was actually quite flimsy, the quality is not great and I was quite disappointed. The contents are good, however.”

Helpful Report

Posted 8 months ago

So sorry to hear this, Freddie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 8 months ago

Papier is rated 4.6 based on 17,154 reviews