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Papier Reviews

4.7 Rating 14,685 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,685 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

Papier 5 star review on 23rd April 2024

Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I really enjoy the outline and format of my 2024 planner, the pages are two thin and even the most mild marker-pen bleeds through. It bothers me enough to write a review so others know that if they buy this planner, they should plan to use pencil only. Only 10 more months left of this annoying me LOL”

Posted 2 months ago

Hi Erin, we're sorry to hear that! We recommend using a fine tip pen or a standard biro rather than a marker pen, thank you for taking the time to leave us some feedback! Papier Customer Service Team

Posted 2 months ago

“The planner is fantastic, I love the quality of the paper and then personalisation level. I wish some small sticker were included and the Monthly summary would be at the start of the month rather than grouped together. The deviders unfortunetly are the ones that reduced the rating, they are made of paper and as you can imagine by moving them around to the day/week that you need they break, also if you carry the planner in your bag, the corners break easily. For £12 they should have made from plastic.”

Posted 2 months ago

Thanks so much for taking the time to leave us feedback Alessia! Papier Customer Service Team

Posted 2 months ago

“Most items were cute and worked well, but the highlighters arrived dried out. 3/4 are basically useless, which is disappointing for $14.”

Posted 2 months ago

We're sorry to see these highlighters were faulty Samantha, we've issued a replacement and sent you over an email to confirm that! Papier Customer Service Team

Posted 2 months ago

“While we have LOVED the stationary and notecards we've ordered in the past, we were very unimpressed this time around. The papers arrived slightly crunched and the printing wasn't as clear and sharp as it has been before. Also, to spend so much and to not even be provided a box for your stationary is a bit ridiculous.”

Posted 2 months ago

Hi Tyler, we're sorry to hear your order arrived damaged! Please send over a photo of the problem to support@papier.com and we will sort this out for you! Papier Customer Service Team

Posted 2 months ago

“My picture book came with a dent in it and when I opened the book the binding tore.”

Posted 2 months ago

Hi Clara, we're so sorry to hear the order arrived damaged! We've sent you over an email to resolve this for you. Papier Customer Service Team

Posted 2 months ago

“I have made a few purchases with Papier and I am overall happy with the quality. However, I recently purchased a photo book and was disappointed with the quality of the images. When creating the book online, the picture quality appeared to be clear and I never received a notice about poor quality, but the images turned out to be either blurry or saturated.”

Posted 2 months ago

Hi Lindsay, we're sorry to hear you were unhappy with your order! Please do send some photos of the product over to support@papier.com so we can check if a printing error occurred and sort this out for you. Papier Customer Service Team

Posted 2 months ago

“good quality”

Posted 2 months ago

“Really like the diary but it was meant to be yellow and its lime green. I got yellow as this is the main colour of my companys branding so i was dissapointed. However I would order again as the quality is great, just need to advertise the colour correctly.”

Posted 2 months ago

Hi Nathalie, we're sorry to hear this! Please send over a picture to support@papier.com so we can check if a printing error occurred and sort this out for you. Papier Customer Service Team

Posted 2 months ago

“I did love the invitations, however most of them had a snag/mark on the gold foil. I was still able to use them but I was disappointed over half of them were imperfect. It looks like something with the machine messed up since it’s on the same spot on the invitations.”

Posted 2 months ago

Hi Ella, we're so sorry to see that the foiling had some imperfections! I have sent you over an email so we can sort this out for you. Papier Customer Service Team

Posted 2 months ago

“I love the design and the page options in the planner, but I wish it was organized by month instead of by page type - I will have to be flipping back and forth all year. It doesnt make much sense to be to be organized this way.”

Posted 2 months ago

“Disappointed by paper quality Poor value for money even after discount. Thick border line makes it visually impossible to write more than a one sided communication”

Posted 3 months ago

We're sorry to hear you were disappointed Roger, thank you so much for taking the time to leave your feedback! Papier Customer Service Team

Posted 3 months ago

“I have had my planner and classic rollerball pen for about a year and absolutely loved my planner (no complaints there) and the *look* of the pen. However, the pen is somewhat of a letdown in terms of performance as the ink often skips, and it does feel somewhat scratchy against the paper as it writes (both felt and heard). I also have problems with the cap staying on the back side when writing; it doesn't secure/snap in but rather, it hangs, and I have to balance my pen so that it doesn't fall off while writing. The pen has been this way since the day I received it, and it still hasn't gotten any better nor have I gotten more used to it. Perhaps it might be time to purchase a new insert, but as I mentioned, it has been this way the entire time. Again, I ADORE the look of the pen; it's just not practical and doesn't write as well as I would like it to for the price point. Nonetheless, my order arrived quickly, and I'm sure I'll find myself buying at least paper products from them again!”

Posted 3 months ago

Hi Ariel, we're sorry to hear that, this doesn't sound like the normal performance of the pen at all! I've sent you over an email to sort this out for you! Papier Customer Service Team

Posted 3 months ago

“My order arrived on time, packing was nice, and the overall designs they offer are quite attractive. However, with my particular purchase I found that the colours on the cover were dull and the overall placement on the cover was poor considering the price for these books. Inside the paper is thick but see through, and I found only particular pens could be used on the paper as the lines would get choppy with gel pens. These are all minor grievances, however, for the price I expected better. I also do not see these issues being resolved in the future. Personally I would not repurchase and was not worth the amount I paid.”

Posted 3 months ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 3 months ago

“Quality and design is nice, but layout is bizarre! There are year overviews, month overviews, month goals, and week overviews. But... they're not together. All the month overviews are arranged together, then all the monthly goal pages, then all the week overviews. If I want to plan my goals for January, get an overview of the month, and then plan week by week, I have to flip to THREE different sections of the planner. I have never encountered a planner organized this way, it makes no sense. Will probably repurchase a different planner.”

Posted 3 months ago

Thank you for your review, I’m so sorry to hear you don’t like the setup of the 2024 planner! We developed our refreshed 2024 planner due to customer feedback on our 2023 planners, we are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the planner design next year! Papier Customer Service

Posted 3 months ago

“Love the personalization. Disappointed in the paper. My pens bleed through the pages (papermate flair, Pigma microns, and even see some pencil through the paper!) and post it notes tear the surface of the paper when removed. I've used the Passion Planner for several years but wanted to move on to something classier. Papier has the style but the paper could be improved.”

Posted 3 months ago

We're so sorry to hear this! Thank you for taking the time to provide feedback, we really appreciate it! Papier Customer Service Team

Posted 3 months ago

“The product itself was not as high quality as expected, but the customer service was excellent and the situation was resolved easily and promptly.”

Posted 3 months ago

“I love the product! The shipping takes way to long, and shipping information doesn’t update correctly. I will not order again just due to shipping. Sorry!”

Posted 3 months ago

We'er sorry to hear that Kristi! Thank you for taking time to leave us some feedback. Papier Customer Service Team

Posted 3 months ago

“Delivery was a little long, I ordered 12/22, didn't ship until 12/27 & received 01/05, but understandable because mine was personalized & it was the Holidays. Was just hoping to receive it before or on New Year. However, I was quite disappointed when it came dented on front and sides with black dirt specks all over it, as there was minimal packaging to secure. I am all for minimal packaging to save the planet, but I would still hope it's secure enough to have the product come undamaged. Overall, the planner design is gorgeous, pages are very thick, and layout is functional.”

Posted 3 months ago

Hi Mabel, we're sorry to hear your order arrived damaged, that's not up to our usual standards! Please send a photo over to support@papier.com and we'll be happy to arrange a solution for you. Papier Customer Service Team

Posted 3 months ago

“Good: On the weekly view, I like that Saturday and Sunday are the same size as Monday through Friday. Bad: The paper is sheer and you can see writing through the pages.”

Posted 3 months ago

Thank you so much for taking the time to leave feedback! Papier Customer Service Team

Posted 3 months ago

“Papier produces usually very quality products. The organization of the planners is helpful for daily, monthly, and yearly use. The products themselves are rather expensive, but you get your use out of them.”

Posted 3 months ago

Thanks for your feedback Samantha! :)

Posted 3 months ago

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Papier is rated 4.7 based on 14,685 reviews