Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,154 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered two things from Papier. Wedding thank you cards which were lovely quality and a Father’s Day mini photobook which was awful quality. In future I’ll only order printed items that I can get a sample of first and won’t use Papier for photo books in future.”

Helpful Report

Posted 11 months ago

So sorry to hear about the disappointment with your photobook, Katie! Please feel free to reach out to us with photos of the issue to support@papier.com so we can look into this for you. Papier CS Team

Posted 11 months ago

“The mid year diary is lovely, although would be nicer with a fabric cover. The pens unfortunately are dry and don't work. The customer service was excellent and they sent me a new packet, but unfortunately they are also dry so I can't give a good review for the product.”

Helpful Report

Posted 11 months ago

Oh no - so sorry to hear that, Elizabeth! Please feel free to get in touch with us at support@papier.com with photos of the issue and we can of course arrange a solution for you. Papier CS Team

Posted 11 months ago

“Overall cute stuff, may have just ordered an item that was kind of a dud”

Helpful Report

Posted 11 months ago

I'm sorry to hear you're not 100% happy with your order! Please feel free to reach out to us at support@papier.com with photos of the item so we can assist with a solution for you. Papier CS Team

Posted 11 months ago

“Lovely notebook, but it arrived without the personalised gift card. Contacted customer services who responded quickly. I was informed that unfortunately they don't send gift cards separately so gave me a 10% refund. No personalised gift card made the gift less special. I won't order from this company again.”

Helpful Report

Posted 11 months ago

I'm so sorry that the free gift note wasn't included in your order - I can confirm this error has been passed on to our printers and your partial refund processed. Apologies again for the negative experience here! Papier CS Team

Posted 11 months ago

“I really love my new academic planner, but I have noticed a quality difference in quality from the one I purchased last year. The interior paper is much less thick and silky, and the handband (the fabric portion of the binding) is off center. Overall though I love the cover options, as they are so unique and colorful, I just wish that the quality felt more consistent. I don't have a lot of faith that as the company grows that they won't be cutting down on the quality.”

Helpful Report

Posted 11 months ago

Oh no - sorry to see this binding error, Chelsea! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 11 months ago

“I think it took an unnaturally long time for my TWO samples to be delivered even after I paid extra for tracking (which was an absolute waste of money). That makes me wonder just how long it would take to deliver over 100 save the dates/invites.”

Helpful Report

Posted 11 months ago

So sorry to hear about the delivery delay! We've processed a shipping refund by way of apology. Papier CS Team

Posted 11 months ago

“Easy to put together by dragging photos onto the image. Unfortunately the quality of the print is hugely diminished by the fact that the paper used to print onto is not thick enough and this means the framed print is wrinkly and cheap looking. Disappointed- I love the quality of the notepads!”

Helpful Report

Posted 11 months ago

Hi Sarah, Thanks for your message - we're so sorry to hear that your framed print is appearing wrinkly! Could you please send some images across to support@papier.com so that we can look into this further for you and help with a suitable solution? Best wishes and apologies for the trouble, Papier CS Team

Posted 11 months ago

“Overall very good but the quality of the items and packaging has clearly gone down over the past few years which is disappointing.”

Helpful Report

Posted 1 year ago

Hi there, We're so sorry to hear that you've been disappointed by the quality in your recent order, this does not sound up to our typical standards! Could you please send some pictures of the item received, and the packaging if you still have this to support@papier.com so that we can look into this further for you and help with a solution? Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Things I liked: the quality and appearance of the stationery I ordered. The product received was exactly as it appeared on my computer. What I didn’t like as much: the envelopes were plain white and so didn’t match the stationery. There was no option for coordinating envelopes.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Fran, and I'm so glad to hear you were pleased with your stationery! Regarding the envelopes, please feel free to reach out to support@papier.com with photos of the items received so we can look into this further for you. Papier CS Team

Posted 1 year ago

“We recieved a personalized free sample for our Save the Date and glad we checked. The quality of the picture was poor. The picture was not crisp. It almost looked blurred. Colors looked muted. The black font was more like grey. The picture was not centered correctly, which was the worst thing probably. Would not have wanted my loved ones to recieve something like that.”

Helpful Report

Posted 1 year ago

Oh no, so sorry to hear this! Please feel free to reach out to support@papier.com with photos of the item received so we can look into this. Papier CS Team

Posted 1 year ago

“Ordered notecards because I loved the wave design. Unfortunately, the cards were not trimmed evenly and the border was not equal on all sides. Additionally, the card stock was cream colored, but the cards came with white envelopes rather than matching the stock color. It was disappointing; all in all the stationary looks like I produced it myself instead of a professionally printed job.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please could you pop over photos of the items received to support@papier.com so we can arrange a solution for you? Papier CS Team

Posted 1 year ago

“got a mid-year planner from papier last year and LOVED it. just received my planner for this year and it appears the quality has declined slightly. design is not as crisp. still a lovely planner though!”

Helpful Report

Posted 1 year ago

Sorry to hear that, Abigail! Please feel free to get in touch us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 1 year ago

“The item arrived really quickly but the photo quality is poor - they are fuzzy and the colour has darkened from the original photos. It doesn’t look like the online generator. Just be aware that you trade off high quality for quick production.”

Helpful Report

Posted 1 year ago

“Good quality but the design I had put together was changed during printing - some images I had inserted had been rotated which is annoying as it cost £60 and is a memorial book for a funeral.”

Helpful Report

Posted 1 year ago

So sorry to hear this. Please reach out to us with photos of the item to support@papier.com and we'll be happy to arrange a solution for you! Papier CS Team

Posted 1 year ago

“I’ve liked Papier in the past but this experience was disappointing & makes me reconsider ordering again. See below for details”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please feel free to send over photos of the envelopes to support@papier.com so we can assist with a solution. Papier CS Team

Posted 1 year ago

“I’m assuming my gift was delivered. I never received notification.”

Helpful Report

Posted 1 year ago

Thanks for your review, Liesl - I've taken a look at your tracking link and can see this order was marked as delivered on 15th May! Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 year ago

“I have always used Papier products but this last experience has made me rethink where I may buy my writing materials from. My order didn’t arrive and after I contacted customer service they couldn’t deliver in time for my wedding. My order was originally made with plenty of time. The best apology was not to be charged for the delivery the second time round. Very disappointed.”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery trouble here, Alexandra! I can see my colleague Nicole issued a free replacement and a postage cost refund to compensate the delay here. Papier CS Team

Posted 1 year ago

“The save the date cards came a bit damaged on the edges and the address printing on the envelopes was smudged”

Helpful Report

Posted 1 year ago

Oh no - so sorry to hear this! Please do pop over photos demonstrating the issues to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 1 year ago

“Cards are beautiful but no card I have sent has arrived on time despite paying for first class stamp delivery. Obviously not paying £8 to send a card express, so just opted for a different service now.”

Helpful Report

Posted 1 year ago

Really sorry to hear about the delivery trouble here, Hollie! We've processed a postage refund on this order to compensate the delay. Papier CS Team

Posted 1 year ago

“We've ordered from Papier before with no issues, however, we were a bit disappointed with the quality of our thank you cards. The printing seemed very light compared to the image.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please do pop over photos of the item received to support@papier.com so we can look into this for you! Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,154 reviews