Papier Reviews

Name: Papier
Rating: 4.71

4.7 Rating 14,671 Reviews

94 %

of reviewers recommend Papier

4.7

Based on 14,671 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Pandora

449

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The paper quality is not good for the price $40. You can find another band that is cheaper and better. It’s cute but that’s it. I use for my first bullet journal and feel very disappointed. The ink always gets through to the back page when writing down.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! Our paper thickness is 60 lb and we usually recommend using a fine tip pen or a standard biro! Papier Customer Service Team

Posted 3 months ago

“Did not come out the way that it looked online. Not helpful in fixing the invite”

Helpful Report

Posted 4 months ago

“Never received product.”

Helpful Report

Posted 4 months ago

Hi Nick, we're sorry to hear that! I've sent you an email so we can help you track the order down! Papier Customer Service Team

Posted 3 months ago

“While I think the product is beautiful, getting it and getting quality has been challenging. Papier has been very helpful but I still don't have what I ordered. My original order arrived with a wrinkle. I was granted a replacement free but the replacement is over 10 days late and tracking is not working. So now a Xmas gift won't be here in time. It's frustrating given the price point. For a second gift I ordered locally. I framed it myself and the whole project was done in day (rather than weeks) and cost about the same, if not less.”

Helpful Report

Posted 4 months ago

We're so sorry to hear your original order arrived with an issue Colleen, it's certainly not up to our usual standards! It looks like the replacement has now been delivered but if you have any further questions just drop us an email on support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 3 months ago

“Horrible, never ships on time. I paid for extra shipping to be here before Christmas and now it won’t deliver till the 27th….”

Helpful Report

Posted 4 months ago

We're so sorry to hear your order didn't arrive on time! If you can send over your order number to support@papier.com we'll be happy to arrange a shipping refund! Papier Customer Service Team

Posted 3 months ago

“Will never ever buy from here again”

Helpful Report

Posted 4 months ago

Hi Rhian, we're sorry to hear there was a problem with your order! Do drop us an email at support@papier.com explaining the issue and we'll be happy to help! Papier Customer Service Team

Posted 3 months ago

“I found the website very difficult ti figure out and ordered a student calendar only ti find out that it started in August! I am sure I missed this myself but regardless I do not understand why it was even available for Aug 2023-July 2024. Also the colors were more vibrant on the website than what I received in person.”

Helpful Report

Posted 4 months ago

Our apologies for any confusion! Our current academic year diaries (or planners) run from 2023-2024 which is why they are currently in our archive sale. We will be releasing our 2024-2025 academic planners in Spring!

Posted 3 months ago

“I ordered a personalised leather notebook over a week before Christmas with expected delivery on the 22nd December, only to receive an email from Papier on the 22nd December (today) noting that the leather notebook I had ordered was out of stock and my order had been cancelled. The fact that this information has only been shared on the expected day of delivery and t-minus 2.5 days to Christmas (imagine preparing additional stock for Christmas!) is incredibly disappointing. The offer of a discount for my next order is pointless given the gift was intended for Christmas and orders now won't be delivered in time, so I now have to accept I will be one gift down. Having made my order last week, there being no sign of low stock noted on the website (a free suggestion for the website team to work on and claim as an enhancement made in 2024?), and communication to be made on delivery date, I am incredibly disappointed with Papier.”

Helpful Report

Posted 4 months ago

We're so sorry to hear your order was affected by an unexpected shortage of stock. We totally appreciate how disappointing this is so close to Christmas, thank you for taking the time to leave feedback. Papier Customer Service Team

Posted 4 months ago

“Ordered on 20th Dec on a 24 hour express delivery, so it would arrive before Christmas. The website said the last express delivery was 22nd so felt I had enough time. When I received my confirmation it stated it would not come until the 27th despite the express delivery. I contacted customer service and was told if I wanted it by the 23rd I would need to pay over £10 for express delivery. I explained I had shouldn’t need Saturday delivery as I had order on Wednesday on 24 hour delivery so it should have come at the latest on Friday. I was told if I didn’t pay it I wouldn’t receive it. I cancelled the order, very disappointed with the service.”

Helpful Report

Posted 4 months ago

Hi Carole, we're sorry to hear the parcel wasn't able to reach you by Christmas! Thank you for taking the time to give feedback! Papier Customer Service Team

Posted 4 months ago

“Pretty awful really as the caption on the card had been cropped and therefore making the card and its sentiment pointless and unusable”

Helpful Report

Posted 4 months ago

Hi Graham, we're sorry to hear your card arrived like that! I've sent you over an email so we can resolve this for you. Papier Customer Service Team

Posted 4 months ago

“Diary arrived damaged offered 10% refund no thank you said they would send a replacement has not arrived.”

Helpful Report

Posted 4 months ago

Hi! We're sorry to hear the replacement for your damaged item has not arrived. Please drop us an email on support@papier.com and we'll be happy to locate it for you! Papier Customer Service Team

Posted 4 months ago

“I am not happy with what I received for the amount it cost. No foil edged page option. Could not have it without monogrammed. Only one bookmark. Not an interesting choice of colours. Supposedly was leather but did not appear to be. Unhelpful customer services. Would not buy again. Extremely bad value.”

Helpful Report

Posted 4 months ago

We're sorry to hear you're unhappy with your order! All of our leather diaries have an upcycled leather cover with hot pressed foil details, although you can remove the monogram if you choose. Thanks so much for your feedback regarding the foil edged page option. This is not something we offer at the moment but we'll certainly bear it in mind! Papier Customer Service Team

Posted 4 months ago

“Ordered a personalized planner for 2024 and the design on the front and back of the planner isn't centered. I'm a stickler for details so this was a huge bummer. Oh, they also want you to get the personalized planner so you cant do a return if there is an issue with the product.”

Helpful Report

Posted 4 months ago

Hi Steven! We're so sorry to hear your order wasn't as expected. If you’re not 100% happy with your order, we’ll always work out a resolution, just drop us an email on support@papier.com. Papier Customer Service Team

Posted 4 months ago

“Ordered a recipe journal and so far I have received a blank journal, a reading journal then a "lost in the mail journal". Clearly no quality control on the products going out. This has been a real disappointment. Still no recipe journal in hand after about 6 weeks.”

Helpful Report

Posted 4 months ago

We're so sorry to hear there have been errors with your order, this is certainly not our usual standard of service! I can see the replacement is on its way and due to reach you before Christmas, please do let us know if there are any further issues. Papier Customer Service Team

Posted 4 months ago

“The paper in the planners is so thin that only pencil won’t show through to the next page”

Helpful Report

Posted 4 months ago

“I've ordered 7 Wellness Journals from Papier and have always loved them. However, on receiving my latest order I realised that the layout has changed of the wellness journal. Gone is the practical areas for logging water and self care, and in its place are things like "Connections" "Restful Moments" "Movement, today's natural motion" what in the world!! The journaling area has been halved in favour of these ridiculous titles. I enjoy journalling, and I like down to earth, practical books, Papiers Wellness Journal has gone from being useful to just some kind of "woo woo" diary! The one I bought as a gift was for my husband, I'm embarrassed to give it to him! One loyal customer will be going elsewhere to buy.”

Helpful Report

Posted 4 months ago

Hi Caroline, thanks so much for your feedback, I’m so sorry to hear you don’t like the setup of the new wellness journal layout. We developed our refreshed wellness journal due to customer feedback, asking for more of a holistic approach and with more guidance. This was also reflected by the new imagery and layout contents featured on the product page. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts, we really appreciate it and will take everything into account for the diary design next year! Please do get in touch at support@papier.com if you're unhappy with your item received so that we can try to help with a reasonable solution. Best wishes, Papier CS Team

Posted 4 months ago

“While the outside of the planner is gorgeous, the pages inside are extremely thin, so the printed text and any ink bleeds through onto the other calendar months/pages, making it pretty non-functional. I’m so sad about it because if the pages were thicker/high quality it would be great!”

Helpful Report

Posted 7 months ago

Hi Jessica, thanks so much for taking the time to share your feedback. I'm so sorry to hear that you're unhappy with the paper quality received in your planner. Our team would love to take a closer look at the paper stock in your planner to confirm if this has printed as expected. If you would like to, please do email us at support@papier.com with some images of the item received so that we can help you sort out a solution. Best wishes and apologies again for the disappointment, Papier CS Team

Posted 7 months ago

“I'm really disappointed in the quality of card I bought. It was a personalised card for my Husband's birthday and I uploaded high res photos from our wedding but the print quality when I received the card is so poor. It looks like it has been printed on an at home printer. Overall it looks like a cheap handmade card and I paid £5 total cost for it. I wouldn't purchase from here again.”

Helpful Report

Posted 7 months ago

Hi there, so sorry to hear that you are disappointed with the card that you have received. Please do get in touch at support@papier.com with an image of the card that you have received so that we can take a peak and see if this has printed as expected or not. We would be happy to assist you further with a solution. Best wishes and apologies again, Papier CS Team

Posted 7 months ago

“BRIDES! DO NOT ORDER ANYTHING FOR YOUR WEDDING WITH PAPIER. They lost my package not once but twice and they refuse to make it right or even refund me. What is absolutely hilarious is that I got my sample VERY quickly, both samples actually I got super fast. But once I actually spent money, they lost my package twice. Save yourselves the headache and use Minted or Zazzle or literally anywhere else.”

Helpful Report

Posted 7 months ago

Hi Haley, I am so sorry to hear about the troubles you've encountered with your deliveries, we know how disappointing set backs can be, particularly with such important and meaningful items. I am so glad to see that your most recent replacement has been marked as out for delivery today, and have noted that a full refund has been applied on your order. Of course, if you need any further assistance, please do get back in touch at support@papier.com so we can assist you further. Our sincere apologies again for the disappointment and frustration caused. Best wishes, Papier CS Team

Posted 7 months ago

“I bought a spiral softcover academic planner because I liked the pages. I immediately noticed how cheaply it was made. Also, the color did not look the same as it did online. After a couple days of use, the corners have already gotten torn up in my bookbag. I could buy a planner from Target for half the price and 10x better quality. Papier only offered me 15% back on my card. I would not buy another planner from this company.”

Helpful Report

Posted 8 months ago

Hi Meagan, thanks for taking the time to leave this review. I am so sorry for the disappointment caused, but your feedback about the product is appreciated and noted. I was unable to locate any images received of the item you have ordered, unfortunately, but would certainly be happy to take another look for you if you would want to send these to support@papier.com for us to further investigate. I do apologise again for the trouble! Best wishes, Papier CS Team

Posted 8 months ago

Papier is rated 4.7 based on 14,671 reviews