Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,148 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a planner from them and waited patiently to receive it in the mail. Upon arrival, the planner did not look like the one advertised on their site. I reached out to their customer service about the issue and they stated “there may be a slight variation in colour and tone within each print run which we sadly cannot control”. Sure, I’ll take that response but my issue was that they stated they wouldn’t even cover the cost to return the planner for a different design. Not to mention I already paid for shipping on my initial order because they don’t offer free shipping. I was looking forward to raving about this planner but I will definitely not be recommending since they can’t control the quality of their product and customer service was not helpful. Now I’m stuck with an ugly planner.”

Helpful Report

Posted 4 months ago

We're so sorry to hear about the disappointment with your planner! I can see Olivia has assisted with a partial refund but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I have not received my order yet. It has been a month!”

Helpful Report

Posted 4 months ago

Oh no - so sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“Haven’t got around to writing this as I’ve been busy but my order is wrong. On the photos provided my weekly diary should of been a completely different layout like advertised so I’m pretty annoyed I’m stuck with this okay looking diary now until I get a new one as I can’t stand the layout that has come. The custom print is okay at best I’m not overwhelmed by any of it to be honest, pretty gutted as soon as I opened it”

Helpful Report

Posted 4 months ago

Sorry to hear this, Chris! We've reached out via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“I’m using this planner as a weekly planner but also to track monthly events and goals. I’m happy with the external appearance of the planner, but my primary concern is with the internal design layout. The monthly views are front-loaded at the beginning of the planner (so you see the month of January and flip the page to see the month of February). This is followed by 12 separate “monthly dashboard” pages, and then the weekly layout for each month. This is very confusing because now, to view January, I have to flip to three separate sections of the planner instead of having everything related to January (monthly view, monthly dashboard, and weekly views) all together at the front of the planner. Because of this layout, I find the planner very inefficient.”

Helpful Report

Posted 4 months ago

Thanks so much for your review, Emma - we're so sorry to hear about the disappointment with your planner layout! Our product pages do display full details about the inside contents of our books but I'll certainly pass your feedback on to our product team. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 4 months ago

“I ordered two recipe journals and only one came in the mail. Not sure if this was a mistake but with the price of which these are, it’d be best if the things i ordered came in the mail.”

Helpful Report

Posted 4 months ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“I've ordered a few times before and referred several people to Papier. I ordered 8 journals before Chrstimas and they all arrived damaged. The printing was streaked and low quality. And they were tightly backed and all had crushed corners. Customer service was difficult to deal with and dishonest.”

Helpful Report

Posted 4 months ago

We're so sorry for the disappointing experience here, Meg! Please do feel free to get back to Andia regarding the refund or replacement and we'll be very happy to process this for you. Papier CS Team

Posted 4 months ago

“All the notebooks that I got were wrinkled All the sides all folded it’s not worth of that money”

Helpful Report

Posted 4 months ago

So sorry to hear this, Elin! Please do pop over any photos showing the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 4 months ago

“If you’re printing photos straight from your iPhone like I did, the quality is not great. Almost pixelated and the colours aren’t true to digital screens. For the price I paid, I wasn’t that happy with the quality of the product, but it was a gift, so it is what it is.”

Helpful Report

Posted 4 months ago

So sorry to hear about the disappointment here, Jaz! If you'd like to pop over any further photos showing the printing to support@papier.com, we'd be happy to help. Papier CS Team

Posted 4 months ago

“Card arrived on time but had a misprint line down it. Usually I love papier.”

Helpful Report

Posted 4 months ago

We're so sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 4 months ago

“I attempted to reach out regarding concerns of a possible error on my customized journal however have not heard back.”

Helpful Report

Posted 4 months ago

Sorry to hear this! I can see Nicole has got back to you but please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 4 months ago

“Did not meet expectations and when I emailed customr service with questions I had no response. What a waste of $70!”

Helpful Report

Posted 4 months ago

We're so sorry to hear that our response wasn't received successfully! We've reached out again via email now. Papier CS Team

Posted 4 months ago

“Quality of the planner is not worth the price I paid for it ($94.82). Delivery was slow and customer service extremely poor. I requested a refund within a few days of receiving the product and was told they have a "no return" or exchange policy. I was told their products are "crafted specifically for the customer" which is why they could not accept the return. The planner I received did not have any personalization to it, whatsoever. I would not recommend this product.”

Helpful Report

Posted 4 months ago

Thanks so much for your review - we're so sorry to hear about the disappointment with your order and will certainly pass your feedback on. Sadly, as per our returns policy, we are unable to offer returns on our made-to-order products. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I ordered in early December and was told my package would arrive by Dec 20. By 27 I was sent an email they “ran out” of my item and were cancelling my order. I reordered and kindly asked if they could offer express shipping due to all the errors and they said no …. Great business. I re-ordered anyways because it was a gift, still waiting a month later for my items.”

Helpful Report

Posted 4 months ago

We're so sorry for the disappointing experience here, Demi! We've processed a shipping refund now as compensation for the trouble. Papier CS Team

Posted 4 months ago

“I have yet to recieve my order. I placed my order on 1/1. Expected date of delivery was 1/13. It is now 1/20 and it has not come.”

Helpful Report

Posted 4 months ago

We're so sorry to hear about the delivery trouble! It looks like this is now due for delivery today, 21st January. We've processed a shipping refund to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries or any issues with receiving this successfully. Papier CS Team

Posted 4 months ago

“Cant review something that I still have not received. Angel Navarro Brookings Oregon”

Helpful Report

Posted 4 months ago

So sorry to hear that your order hasn't arrived safely, Angel! We've reached out via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“I don't understand why Ash Wednesday and Palm Sunday are not noted on the calendar while Mardi Gras and Earth Day and Womens International Day are. What's up with that? Important Christian holidays don't make the Papier cut? At least Easter Sunday is noted. I am disappointed.”

Helpful Report

Posted 4 months ago

Thanks so much for your review - we're so sorry to hear about the disappointment here! We'll certainly pass this forwards as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 4 months ago

“Poor communication”

Helpful Report

Posted 5 months ago

We're so sorry to hear this, Claire! I can see Maya has processed a postage refund for the delay to your order but please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 4 months ago

“Really lovely products, however customer service extremely unhelpful. Couldn’t help with my issue. Kept on hold for almost 20 mins then got cut off the chat. Finally regained contact. But still couldn’t resolve the issue satisfactory, then chat ended again in a robotic AI fashion.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Donna - we'll certainly pass your feedback on! Please don't hesitate to reach back out to us at support@papier.com if you did want to proceed with cancelling your order, and we'd be happy to help. Papier CS Team

Posted 5 months ago

“Ordered a photo book for my nan, took so long to arrive she went into a hospice and died and never even got to see the thing.”

Helpful Report

Posted 5 months ago

We're so sincerely sorry to hear this and can confirm that a full refund has been processed on your order. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“I have never received my planner. The package has been delayed since Jan. 7th. I imagine it would be a very good planner but I have not been able to use it.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Haley! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,148 reviews