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Outdoor Toys Reviews

4.8 Rating 4,630 Reviews

97 %

of reviewers recommend Outdoor Toys

Company Reviews

Product Reviews

4.8

Based on 4,630 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

Duncan Davidson

Outdoor Toys 5 star review on 11th February 2022

Outdoor Toys 5 star review on 4th January 2022

Outdoor Toys 5 star review on 24th December 2021

Outdoor Toys 5 star review on 9th December 2021

Outdoor Toys 5 star review on 9th December 2021

Outdoor Toys 5 star review on 9th December 2021

Robert Beardsley

127

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an order 2 weeks ago, and paid for a 3-7 day delivery. Still waiting, have sent an online enquiry form. No response and emailed the info@ email address, again with no response. I've just spent 1 and a half hours trying to get from number 18 in the queue to the phone line finally being connected, for then the call just to ring out. Had to put the phone down, as clearly nobody in the office to take the calls. I NEVER leave bad reviews, but I am just quiet frustrated that I can't gain a response from the company, this was meant to have been a 3rd & 1st birthday present (and an expensive one) for my daughters, who have been sadly disapointed by it's non arrival.”

Posted 2 years ago

“Poor order updates . Ordered for my daughters birthday , delivery was 7-14days . After 3+ weeks no delivery update , no email response and very difficult to contact through phone call : a week of phone calls , each person telling me different updates . 4 weeks and awaiting delivery !”

Posted 2 years ago

“No communication at all since order. Should have been delivered by now and nothing. Queue on phone line is 26 people not holding for that long. No live chat on website and they don't reply to emails. Absolutely shocking.”

Posted 2 years ago

“Not able to get through on phone line. Delivery that was paid for hasn't happened. Delivery that was promised in chat function has not happened. Product was ordered well in time for child's birthday. Hugely disappointing company, website and awful customer service. Do not use this company.”

Posted 2 years ago

“Got quoted 7 -14 days for product and finally received it after 10 weeks, don't use the company if need item for a certain date, Son had nothing to open for his birthday. Despite this Once the product did arrive my son was made up, top quality materials and looks brilliant 5 good Stars for the product, aesthetics, and quality 5 rubbish Stars for communication, delivery times against quoted delivery times and ruining birthdays”

Posted 11 months ago

“I have recently purchased the Rebo double swing which Is perfect for my 4yr old and 10 month old baby. It is also a great size for my limited garden. You NEED to buy additional ground pegs (which is recommended by outdoor toys) but this is not stated in the product description that you have to purchase separately (stated on instructions in product box) I have now ordered these but will have to pay the costly delivery cost twice now. I think it would help future customers to have this noted on the product description.”

Posted 1 year ago

“Jamie called me to let me know my delivery arrived as I wasn't in at the time. He very kindly left my delivery in a secure place at the back of my house, this was not too much trouble for him. I found him to be very friendly and efficient.”

Posted 2 years ago

“I would warn anyone thinking of buying goods from this company don't! I ordered a gift for my Grandsons birthday and it never arrived. I have to contact the company to find out where is was 2 weeks after ordering it only to be told that it had been damaged in transit (which i don't believe). When would they have contacted me?”

Posted 1 week ago

“On no account use this company. They are inadequate in every way - goods only partly delivered and then impossible to get hold of. When eventually they respond to e mails, it is to say that repeated e mails will send you to the back of what I imagine to be a very long queue. Do not be tempted, they are clearly fraudulent....have reported to Tradings Standards.”

Posted 2 weeks ago

“Terrible company - ordered a swing set with lookout tower, took over 4 weeks and 4 different deliveries to finally receive the full order, this was only achieved through constant phone calls and emails. Customer service try to be helpful but suggests they're being let down by warehouse/shipping. Quality of items is okay, few splits to larger beams and some panels needed the rough edges taken off. Instructions easy enough to follow.”

Posted 2 weeks ago

“Purchased a boat swing just over 2 years ago. Thing has completely rotten and falling apart despite being stored indoors once summer ends each year. Sent evidence to their email address, 10 days later still no response. Tried to call twice and gave up after waiting half an hour for them to pick up the phone. Just seen all the other recent 1-star reviews and I think the this company has either gone under or started scamming people. Do not buy from here.”

Posted 2 weeks ago

“placed an order for a 5x5 child playhouse, apparently it was in stock and could be delivered within 5 days. a month later after numerous attempts to call them with no reply and email to complaints department comes back with unknown address I contacted my credit card company and got my money back. trading standards should put this company out of business, scammers.”

Posted 2 weeks ago

“Appalling customer service. Says products in stock online but no sign of deliver of the item. I spent over 800 pounds and spent an hour on the phone yesterday no answer. Managed to get through today and said I like to cancel my order, the man on the phone sounded exhausted and did it within a seconds, no questions why just did it!! Avoid this company!”

Posted 1 month ago

“THIS COMPANY IS AN ABSALUTE JOKE QUAD ORDERED FOR CHRISTMAS ON THE 1ST DECEMBER TOLD ON THE 11TH DEC WAITING FOR STICKERS TOLD ON THE 14TH STICKERS NOW IN STOCK NOW BEEN TOLD ON THE 19TH ITS BEEN DISPACHED BUT NO STICKERS AND STILL NO COMUNICATION AT ANY PONT TO TELL ME THIS, ITS TAKEN ME TO CALL 5 TIMES TO BE LIED TO EACH TIME AND LETS NOT GET STARTED ON IT TAKING THEM OVER 1 HOUR EACH CALL ON HOLD TO ANSWER AVOID LIKE THE PLAGUE THEY LIE AND NOW GOING TO HAVE A PLAIN BLACK QUAD INSTEAD OF A PINK ONE FOR MY DAUGHTER ON CHRISTMAS DAY AND THATS IF IT EVEN TURNS UP DISCRACE”

Posted 4 months ago

“Terrible service. We ordered a swing and slide for our grandchildren a month ago. We have had some but not all of the parts. So much money wasted. The grandchildren will be very disappointed as this was supposed to be their Christmas present. Nobody responds to phone calls or emails. They are a disgrace. I am thinking of getting in touch with Watchdog.”

Posted 4 months ago

“If you’re thinking of ordering from these, don’t. They ignore every email you send and they never answer the phone on either of the numbers they give you. I think it’s very sad that a company will take money from people, who are clearly ordering for children, and then ignore them. Put your money away and don’t put any trust in this company.”

Posted 4 months ago

“Not sure about 'Fast Delivery'. Ordered a toy on the 27th November but still awaiting confirmation when it will be dispatched. Not impressed at the moment.”

Posted 4 months ago

“We placed an order for several items, optimistically expecting their arrival within two weeks or at most, 14 working days. However, five weeks post-order, we're still awaiting delivery and sincerely hope it arrives while it's still summer! So far, we've only received a beam, which was shipped separately due to its size. Unfortunately, the beam had a split in it, necessitating a replacement after a discussion via Twitter direct messages. It's truly disappointing that a basic visual inspection wasn't conducted before shipping. Despite receiving an apology, we were not offered any discount or compensation, and we're still waiting for the full delivery. I've awarded two stars rather than one, primarily because their customer service was at least responsive. Update: The items arrived on July 31st - having placed the order back on June 18th”

Posted 9 months ago

“Ordered a metal swing set with slide/boat swing/monkey bars. Delivery was good but swing set is flimsy, especially the monkey bars. The whole thing wobbles when you try to use it. I did leave a review on the product itself but it’s been deleted!”

Posted 10 months ago

“absolutely first class customer service emailed yesterday with a query for labels received today thank you would definetely use again robert stevens”

Posted 1 year ago

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Outdoor Toys is rated 4.8 based on 4,630 reviews