Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.70

4.7 Rating 4,724 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a very difficult company to get a refund from. Delivered part of the item, minus the main component. Despite several attempts to get a refund had to resort to dispute resolution by bank. Would not recommend at all. Grandchildren were left disappointed.”

Helpful Report

Posted 1 day ago

“Our playset is less than two years old and the main slide had a serious failure where it cracked all across the bottom when my 10 year old was sliding down it. Very luck not to be injured. Not only did I have to battle with an AI agent for days before I could get a human response, when I did they just didn't seem to care. Very disappointing.”

Helpful Report

Posted 3 days ago

“Ordered a Swing set for my granddaughters birthday - first package only included the main cross beam, the swing and chains etc. Called them to advise both 'A' frames missing, these took another week to arrive and there were still parts missing, again, over a week to arrive. Swing itself is good value for the price paid, but their customer service and packing skills are truly lacking (sending heavy wooden items out only wrapped in tape - setting DX and other couriers up to fail) Would not buy or recommend this company again.”

Helpful Report

Posted 1 week ago

“Very disappointing experience. They take your money but fail to deliver, relying on an unreliable third-party installation company. The lack of accountability and poor communication make this feel like a complete scam”

Helpful Report

Posted 3 weeks ago

“Thank you.”

Helpful Report

Posted 1 month ago

“There was a bit of a delay with this product but nothing to be too concerned about. the product itself we are happy with it sturdy and easy to assemble. HOWEVER dont buy the boat swing option, ours had faded very badly, so much so that the top is not a light grey and the bottom is black still, also the weather has weakened the fabric and it has torn. I contacted the customer services and they say I have to purchase a new one, as the boat swing only has a 6 month warranty where the rest of the product is 12 months. Clearly this item is of poor quality.”

Helpful Report

Posted 1 month ago

“We were very happy with the outdoor toy set we purchased .We received excellent customer service as any questions asked were dealt with efficiently and any issues were resolved promptly and successfully. This is our Granddaughter's favourite toy and it provides her hours of fun in the garden! The price reflects the quality and the delivery was satifactory.”

Helpful Report

Posted 1 month ago

“They deserve not even a star. Just disappointing. Ordered double swing for kids, received a box with seats and fixings, never received the wood frames, waited more than 2 weeks without any update or information if I will ever receive the package. Called them twice, first call not answered and secon call took over 30 minutes to be answered and the customer service lady told that my package been lost in transit and will receive replacement till end of week,being last week. Nothing more from them. I would never try to buy something from them.”

Helpful Report

Posted 2 months ago

“Terrible customer service. Order was significantly delayed (over 3 weeks after due date so missed my daughter's birthday) and I was told this was due to courier issues they had been having. No-one contacted me to tell me about these issues or to try and resolve it even though they were aware. I contacted customer services who were eventually helpful and able to send out a new order (the old one was 'lost') and I was told to contact them when it arrived to sort out compensation (they offered- I didn't ask). I contacted them by phone on 15th April and was asked to email. I did that the same day and still haven't received a response other than thank you for your patience. Product was good when it arrived, although the monkey bars feel a little wobbly, but the customer service would put me off recommending the company or using again.”

Helpful Report

Posted 2 months ago

“Delivered only half the equipment, won`t answer the phone to customers, e-mails don`t get answered. So if your looking for goods to be there on time and complete try a different company as outdoor toys can`t be trusted. Terrible customer service quick to take your money.”

Helpful Report

Posted 2 months ago

“Avoid at all costs. Ordered 27th February and order still not complete, ordered the swing and slide set and am still waiting for the slide, roof, steps and braces. Emailed every day and they have done absolutely nothing to instil any hope that I will receive my play set. By the way outdoor toys PayPal dispute in process and if nothing is received by 4th May I’m getting my money back. TICK…TOCK!”

Helpful Report

Posted 2 months ago

“I ordered the Rebo Wooden Lookout Tower Playhouse with 6ft Slide & Swing over one month ago. The delivery was split into 8 parcels and for some unknown reason the delivery company delivered the parcels 1-2 parcels per day over the course of a week. This was really inconvenient as they didn't specific delivery times and I had to stay in all day. In the end they only delivered 6 of the 8 parcels and I've been chasing the remaining 2 parcels for weeks. Neither Outdoor Toys nor the delivery company have any idea what items have been delivered and what's outstanding. It's come to the point where my only option is to return what I've received and go somewhere else to purchase the playframe. I'd also note that the playframe has no pre-drilled holes so anyone assembling it would need to measure the placing of the holes as they build it. This would likely increase the complexity and time to build.”

Helpful Report

Posted 2 months ago

“I am not usually one for reviews but on this occassion I feel as though I need to post one because of all the negative ones being posted.... We ordered Swing set with monkey bars and climbing wall. Was VERY sceptical after reading such negative reviews! I can honestly say that it was delivered within the 7-10 day delivery window, I was contacted by the delivery company to arrange a day to suit me. It was delivered on time. We have yet to put it together as the weather has been against us, I have so far checked the parts and everything seems to be there. I know we can only speak as we find and so far we have no complaints. Thank you Outdoor Toys.”

Helpful Report

Posted 3 months ago

“Ordered a swing and monkey Bars set on 8/3/25. Finally arrived on 28/3/25. Main swing post was missing from order so reported this on 31/3/25. It is now 21/4/25 and we are Still waiting for this missing item to arrive despite several emails telling me it was being picked for delivery and will be despatched on that day. Poor customer service all round. Do not recomment”

Helpful Report

Posted 3 months ago

“Triple swing delivered quickly - 1 good point. Driver couldn't find a couple of parts, so the swing can't be assembled. Promised he'd come back later or the following day. Didn't do so - Minus 2 points. Tried phoning - "we're alsways here to help" - like hell. No-one answering - all gone early because it's Easter. Minus another point. So our grand-daughter will now face Easter with a pile of bits of wood - but no swing. Disgusted all round.”

Helpful Report

Posted 3 months ago

“Unable to return order as they do not reply to emails or telephone”

Helpful Report

Posted 3 months ago

“I asked for my order to be sent out 3/4 days delivery, 8 days later it still hasn't arrived tracking isn't up dated and one of their tracking methods you have to pay for. Their message says they pride themselves on excellent customer service - I am not so sure.”

Helpful Report

Posted 3 months ago

“Placed order for swing set on 18th March with a delivery time of 5-7 days. Still have not received the item and it has meant that it has now missed a child's birthday. Have emailed several times and been told issue with the courier but no one can give me an actual timeframe for delivery. Have tried calling several times over the last few days and the phone just rings out with no update on email neither.”

Helpful Report

Posted 3 months ago

“AVOID AT ALL COSTS!!! Purchased a children's electric car with extended warranty - product has hardly been used and no longer works after just 6 months. DO NOT WASTE YOUR MONEY ON THIS BUSINESS”

Helpful Report

Posted 3 months ago

“I'm unsure how you're still able to trade with such scathing reviews. I ordered a swing over a week ago, when checking on my order I've been told each time that today is the day for dispatch. A few days later it's the same story. I even asked if I should expect by a certain date to avoid a childs birthday disappointment or if I should order elsewhere. I was assured that date would be fine for receiving the swing. That is now tomorrow so I know that won't be the case.”

Helpful Report

Posted 3 months ago

Outdoor Toys is rated 4.7 based on 4,724 reviews