Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.69

4.7 Rating 4,741 Reviews

94 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 16ft trampoline which was a good price. That’s where the positives end unfortunately. Item was delayed by 7 days and I had to chase customer service to find out what was happening. The delivery driver was on his own and struggled to deliver the items. He said himself it should have been a 2 person delivery. The item arrived in an awful condition… the boxes were significantly damaged and had obviously been stored in damp conditions. Every single metal item was either rusty or damaged. Rust and water had mixed inside the box to create a wet orange liquid which covered the items. The attitude of the customer service advisor was terrible and the compensation offered was insulting. I wouldn’t purchase from Outdoor Toys again unfortunately due to the attitude of its team, the clear lack of sufficient dry storage and H&S concerns around the delivery teams.”

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Posted 2 weeks ago

“0 stars (if I could give them that). Avoid this company. I ordered a trampoline and, despite an advertised five-day delivery time, waited well beyond that and had to repeatedly chase for updates. Within days of finally receiving it, the zip on the safety enclosure failed, making the trampoline unsafe to use. Outdoor Toys agreed to send a replacement safety net, but weeks later it still hadn't arrived. Every time I contacted them, I was given another apology and another promise. Most recently I was told the courier had failed to deliver it, yet nobody at Outdoor Toys had noticed until I chased them again. The after-sales service has been appalling. The left hand clearly doesn't know what the right hand is doing, with poor communication, no proactive follow-up and repeated delays. Meanwhile, we've been left with over £700 of an unusable trampoline for much of the time we've owned it. Replacing the safety net also requires partially dismantling and rebuilding the trampoline, so this has caused far more inconvenience than simply waiting for a parcel. A product is only as good as the company's willingness to put things right when something goes wrong. Sadly, Outdoor Toys have fallen well short. I cannot recommend them based on my experience.”

Helpful Report

Posted 3 weeks ago

“I wish I'd read some of the recent customer reviews before placing my order. I ordered a playhouse for my daughter's birthday on 25th June because the website advertised **3–5 working day delivery**. Nearly two weeks later, I still haven't received the order or even been given an estimated delivery date. Throughout this time I've had to chase repeatedly for updates. I was initially told the order had been dispatched, but no meaningful tracking information was available. I have since been offered a replacement order, which they advised would take another 3–5 working days. No one has been able to explain what happened to the original order. Given the cost and size of the item, I would have expected far better communication and customer service. I have no confidence that a replacement would arrive any sooner or that any delivery issues would be resolved effectively. I've now requested a full refund. If this isn't processed promptly, I'll have no option but to pursue the matter through my credit card provider. A very disappointing experience, and unfortunately I can't recommend ordering from this company.”

Helpful Report

Posted 1 month ago

“I searched the whole internet for this colour paint for my shed. When it arrived, it wouldn't stir and mix, but the lady on the phone was amazing, and a new tin arrived early the next day, which was perfect. Thank you so much for a brilliant product and fantastic service :)”

Helpful Report

Posted 2 months ago

“very bad quilty do not buy anything from them poor customer service i been try to return the item i bought form them nearly a week no help they are telling me to bring back the item theyare 4,56 minutes far from me this is a joke”

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Posted 2 months ago

“Here I am 4 weeks later with half a swing set despite being told a 5-7 delivery timescale when I first ordered on the 19th April. This company blame DX their courier but outdoor toys are awful to deal with. Lots of promises that they would sort the missing parts told me eh had sent replacements but they also got lost too? And to top it off they keep asking me to leave a review ! Awful company to deal int avoid at all costs”

Helpful Report

Posted 2 months ago

“Long one but please read to the end to understand why I think you should avoid this company I ordered my swing set March 8th 2026, shipped March 13th did not arrive until March 18th...fair enough. I have been in constant contact with OutdoorToys.com since the 10th of April as 7 vital parts are missing, these things happen! On the 25h of April it was confirmed the missing parts had been sent. Fast forward to the 8th of May 😳 still no parts, not so much as a shipment number or tracking details have been sent. I was then told 13th of May, that the shipping provider had not got back to them when they queried where the shipment was. 18th of May was the next email from them stating they would 'follow up' and provide tracking. Today, 19th of May I have received another email stating 'with regret, as of yet, the missing parts have not yet been dispatched' This is not acceptable whatsoever. I understand these things happen, parts can be missed. Where the company has completely messed up is not having these out to me yet, after two different people stating they have been dispatched. I wouldnt even give them 1 star but a 0star review isnt an opinion. AVOID OUTDOORTOYS.COM”

Helpful Report

Posted 2 months ago

“Shud be zero stars. Absolultley dreadful company. Ordered a swing set on express delivery so would recieve in time for birthday. Birthday been and gone. Now 10 days on recieved some parts. 2 lots of parts still missing. Communication terrible. Ive now given up and asked them to collect parts so i can go and get one from a reliable company instead! Not holding out much hope on them collecting on time n refund in timely manner. Stay clear!”

Helpful Report

Posted 3 months ago

“Lies on website, worst customer support Our review is based on facts We placed our order on 15th April 2026 and the tracking number we recieved didnt show anything. We paid 809 pounds for climbing frame and we didnt recieve anthing for 2 weeks and their website say 3 to 5 days. We then chased our order by emails and phone, initially promises were made but no delivery. We contacted outdoor toys multiple times before putting negative fact based reviews so people are aware of this. Then Becky contacted us 2 days ago who really delivered her promise. Becky made sure the product is delivered. She was in contact with us till it got delivered today on 1st May 2026 and kept us updated. I hope other outdoor toys will improve their courier or change the courier to a more reliable company. Thank you Becky for your help.”

Helpful Report

Posted 3 months ago

“There are lies on the website, website claims delivery in 5 business days, it is been 10 business days, it is not even dispatched. We contacted the support multiple times, they always claim, it is been dispatched but the courier company which they gave the tracking number, says they don't have any knowledge of that tracking number. If you want to wait for weeks and weeks for delivery, likes to be lied about your order mulitple times, wants to spend the whole summer waiting for your order and use it in winter, you are welcome to order from this website.”

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Posted 3 months ago

“Sent my swing set in multilpy items caasuing multiple delivery and after 8 days still waiting on a missing item so I can build the up and over”

Helpful Report

Posted 3 months ago

“Great product – it seems well made and is straightforward to put together. However, delivery took around two weeks and arrived in three separate shipments, which is unacceptable when the website clearly states a 3–5 working day timeframe. There was also no proactive communication about the delay. I only received an explanation after chasing it myself, which isn’t good enough. Customers should be informed in advance if delivery expectations can’t be met.”

Helpful Report

Posted 3 months ago

“We are so pleased with our swing. Our granddaughter adores it. The service from Outdoor Toys was excellent. Thank you +”

Helpful Report

Posted 3 months ago

“I wish I had read the reviews on here before I ordered an electric car for my grandson . The car arrived minus the plate we ordered - despite 2 calls and assurances they were sending it has never arrived . We will be taking out business elsewhere in the future .”

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Posted 4 months ago

“I don't usually leave reviews; but honestly can't fault this company, quality products. We had a delivery issue (damage) and customer service came back in less than 5 minutes and had dispatched a replacement part! Would highly recommend and would purchase again without question.”

Helpful Report

Posted 4 months ago

“Excellent resolve of my problem. Phone line is answered promptly and situation remedied to my satisfaction. Emails also dealt with immediately.”

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Posted 5 months ago

“We ordered a birthday present for our child. It was supposed to arrive a week ago. The cheap currier that they use had rung to ask that I unload their van as the driver was unable to the day it was due to be delivered and there was an issue with their tail lift. I took a day off work for this. I waited in all day and the order didn’t arrive. I’ve rung outdoor toys three times to find out what is happening on the latest call it sounded more promising. They said that the currier had decided not to deliver the parcel as it was sent damaged and they would send a new product straight away and update us when this is on its way. Unfortunately still no product, still no updates besides someone will contact you next week to try and schedule a delivery (which went fantastically the first time!). We’re going to have an upset child tomorrow who is not going to receive a birthday present this year. With the amount the item has cost we can’t afford to get anything else. I so regret ever having anything to do with outdoor toys. So many similar competitors with similar priced products that we could have had delivered without issue.”

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Posted 7 months ago

“nmereot received email regardig buying my grandsons car for xmas itsismercedies benzz175 with his name plate CADEN TMi black said ordered but no notification or email received .concerned mrs c munro hull”

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Posted 9 months ago

“This is a very difficult company to get a refund from. Delivered part of the item, minus the main component. Despite several attempts to get a refund had to resort to dispute resolution by bank. Would not recommend at all. Grandchildren were left disappointed.”

Helpful Report

Posted 1 year ago

“Our playset is less than two years old and the main slide had a serious failure where it cracked all across the bottom when my 10 year old was sliding down it. Very luck not to be injured. Not only did I have to battle with an AI agent for days before I could get a human response, when I did they just didn't seem to care. Very disappointing.”

Helpful Report

Posted 1 year ago

Outdoor Toys is rated 4.7 based on 4,741 reviews