Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.71

4.7 Rating 4,712 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not usually one for reviews but on this occassion I feel as though I need to post one because of all the negative ones being posted.... We ordered Swing set with monkey bars and climbing wall. Was VERY sceptical after reading such negative reviews! I can honestly say that it was delivered within the 7-10 day delivery window, I was contacted by the delivery company to arrange a day to suit me. It was delivered on time. We have yet to put it together as the weather has been against us, I have so far checked the parts and everything seems to be there. I know we can only speak as we find and so far we have no complaints. Thank you Outdoor Toys.”

Helpful Report

Posted 3 days ago

“Ordered a swing and monkey Bars set on 8/3/25. Finally arrived on 28/3/25. Main swing post was missing from order so reported this on 31/3/25. It is now 21/4/25 and we are Still waiting for this missing item to arrive despite several emails telling me it was being picked for delivery and will be despatched on that day. Poor customer service all round. Do not recomment”

Helpful Report

Posted 3 days ago

“Triple swing delivered quickly - 1 good point. Driver couldn't find a couple of parts, so the swing can't be assembled. Promised he'd come back later or the following day. Didn't do so - Minus 2 points. Tried phoning - "we're alsways here to help" - like hell. No-one answering - all gone early because it's Easter. Minus another point. So our grand-daughter will now face Easter with a pile of bits of wood - but no swing. Disgusted all round.”

Helpful Report

Posted 1 week ago

“Unable to return order as they do not reply to emails or telephone”

Helpful Report

Posted 2 weeks ago

“I asked for my order to be sent out 3/4 days delivery, 8 days later it still hasn't arrived tracking isn't up dated and one of their tracking methods you have to pay for. Their message says they pride themselves on excellent customer service - I am not so sure.”

Helpful Report

Posted 2 weeks ago

“Placed order for swing set on 18th March with a delivery time of 5-7 days. Still have not received the item and it has meant that it has now missed a child's birthday. Have emailed several times and been told issue with the courier but no one can give me an actual timeframe for delivery. Have tried calling several times over the last few days and the phone just rings out with no update on email neither.”

Helpful Report

Posted 3 weeks ago

“AVOID AT ALL COSTS!!! Purchased a children's electric car with extended warranty - product has hardly been used and no longer works after just 6 months. DO NOT WASTE YOUR MONEY ON THIS BUSINESS”

Helpful Report

Posted 3 weeks ago

“I'm unsure how you're still able to trade with such scathing reviews. I ordered a swing over a week ago, when checking on my order I've been told each time that today is the day for dispatch. A few days later it's the same story. I even asked if I should expect by a certain date to avoid a childs birthday disappointment or if I should order elsewhere. I was assured that date would be fine for receiving the swing. That is now tomorrow so I know that won't be the case.”

Helpful Report

Posted 3 weeks ago

“My order was never delivered. Ordered few items 15 days ago and still no update on it. I don't understand why they keep advertising everywhere if they are unable to deliver due to high demand”

Helpful Report

Posted 4 weeks ago

“Very sneaky product descriptions. We order a 24V lamborghini car for our toddler and initially we thought it was a little sluggish for a 24V car; our neighbours also said the same... Speeds are advertised up to 8km/h and we are barely getting that. However, as time has gone on, we have needed to buy a new battery. First of all, they don't sell this car no more (wonder why) and therefore can't advise what battery we need; they want us to send pictures of the car and battery when I can provide an order number... The lady on the phone said what does the voltage show on the battery and plug to which i said 12V; she then advised I needed to order a 12V battery - which is fine - but I initially ordered a 24V car? Customer service then go onto explain that because it is 2 x 12V battery that is 24V which actually is not; it depends on the wiring - wired in series is 24V but wired in parallel is still 12V; wired in series provides more voltage which essentially increases the speed of the car. Wired in parallel increases the storage capacity of the battery which increases the run time. The reason we wanted a 24V car was to have a 'faster' car for our kids; not a sluggish car. With the above considered, it seems we actually have 2 x 12V batteries wired in parallel which is basically a bigger 12V battery which is not what we wanted. I wouldn't mind if I only paid circa £250 but after spending nearly £500 I feel this is a very misleading way to sell cheap products for more profit... Customer services have been contacted and i'll update as appropriate.”

Helpful Report

Posted 1 month ago

“Really, really disappointed at the poor, terribly poor quality as dangerous defects are inherent with cheaply made chineese rubbish! Fake quality checked!”

Helpful Report

Posted 4 months ago

“Absolutely shocking company. Ordered a bike from them to be emailed saying it wasn't in stock. So I rang them and spoke to Pete who said they had another in stock so changed to order over. Then over a week later and email came through saying they couldn't fulfill order after sayinging it was getting sent out on numerous occasions. Really poor company and consumer service. Joke”

Helpful Report

Posted 4 months ago

“DO NOT BUY FROM THESE IDIOTS Ordered a trampoline 3 months ago. They delivered 3 boxes out of 4 after a month of chasing they delivered a 4th box. Wrong box. Another few weeks and they delivered another box again wrong. We still don't have the right box so I have a garage full of their incorrect boxes. This is despite they have photos of all the boxes we have and me explaining 3 times which box is missing. Oh and if you actually get to speak to them they tell you they'll call straight back but never do. Do yourself a favour and avoid them.”

Helpful Report

Posted 4 months ago

“i ordered 2 kids electric bikes one came fully open and missing parts, they are clearly sending out seconds and returns to new buyers, after showing them proof they offered me 4 traffic lights worth £25, the bike was out of its wrapper, stickers was missing, bolts missing, battery was plugged in and connected and also flat as the other bike was fully charged, the delivery driver also tried to hide the boxes by stacking them then vanished quicker than you're money, i spent £200 and this is how the treat you, avoid at all cost, reported to resolver. scumbag company, scumbag staff ripping kids off at christmas.”

Helpful Report

Posted 4 months ago

“My dealings with Outdoor Toys was excellent. From order to delivery (within a few days) everything moved quickly and smoothly. The quality of the product - play centre with slide, swings, lookout tower, climbing frame - was top notch. I have already recommended them to all of our friends who have children”

Helpful Report

Posted 4 months ago

“awful customer service product was cracked and no refund do NOT buy from them I can’t stress this enough”

Helpful Report

Posted 5 months ago

“Received my Rebo swing set from them in really poor damp condition, think had been stored badly. They refused to replace but offered a mighty partial refund of 30 pounds. Really poor and smug customer service tone, avoid these folks!”

Helpful Report

Posted 6 months ago

“They supplied a bike which was completely faulty and the brakes consistently locked out and threw my 3 year old from it nearly putting him in hospital. It took them nearly two months to send a replacement and the same thing happened. They collected both items for testing and told us it was assembly error, but they tested the bike assembled (where the brake was incorrectly working so of course it’s not working correctly!) They refunded only half the value of the bike and NEVER disclosed that they would be charging £60 for their courier to collect the bike to test it! Now I’m hugely out of pocket and can’t afford to buy my poor child a replacement bike from anywhere and they couldn’t care less. Terrible product and terrible service. Totally gutted.”

Helpful Report

Posted 6 months ago

“*23 days delivery *Lack of communication - little to none *you will have to chase the order yourself when it doesnt arrive when expected *no prior expected delivery date you just get a email to say it will delivered today 8am-6pm *delivery will be split in multiple deliveries so expect to waste more than one day waiting for your delivery”

Helpful Report

Posted 7 months ago

“I wish I had read the reviews before using this unprofessional company. I purchased a trampoline from this Outdoor Toys in the hope it would arrive for my daughter’s 5th Birthday. I telephoned ahead before placing the order and was advised the best way to proceed (in the hope that it would arrive on time) would be to place the order and email in to ask for the order to be marked as urgent. I asked the advisor if I could order the trampoline over phone with him as I was having difficult using the website, he said that was not possible, so I placed the order online. I followed up my order with an Urgent request via email (as per requested - the item was needed 1x day inside the normal 10day lead time) Nobody responded to my emails, the following week I resent the emails to hurry the order along as I not heard anything. The item arrived incorrect and a day late. I did not sign for the delivery as the driver just dumped it on my driveway, Frustratingly I was in the house but they didn’t even knock the door, as soon as I came out I realised it was the incorrect size. I realised it was my error so contacted Outdoor trampolines. I have to say the customer service is down there with some of the worst I have ever experienced, Outdoor Toys are not willing to help or shoulder any of the responsibility, they have said I need to arrange courier service for a 200lb trampoline before I can reorder the correct size. This is going to cost me hundreds of pounds to return then reorder the correct size. The man on the phone that answers the calls is really friendly but you get passed over to a lady called Debbie on the emails and she is not willing to go out of her way to help customers out and just emails the rule book back to you without thinking outside the box. She has left me feeling cornered into keeping an item that I do not want and all I want to do is change for a 14ft and not have a 12 Date of experience: August 26, 2024”

Helpful Report

Posted 7 months ago

Outdoor Toys is rated 4.7 based on 4,712 reviews