Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.71

4.7 Rating 4,712 Reviews

95 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

Write Your review

Tell us how Outdoor Toys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having received no communication two weeks after placing my order I sat on hold with customer services for over 30 minutes before being told my order would be delivered the following week. It’s been delivered today with less than half of the order actually arriving so again I’m sat on hold with customer services for 35 minutes and counting!”

Helpful Report

Posted 11 months ago

“Terrible customer service dont answer the phone car sent for xmas never worked have been trying since december to get replacement! Resolution team dont reply to emails worst customer service ever!”

Helpful Report

Posted 11 months ago

“Product arrived incomplete, reading the reviews looks like the courier splits the job. Must be cost cutting but still waiting for the rest of the order and it’s been a week. Looks like it is lost, but impossible to know because the customer service is an endlessly repeating annoyingly cheery message telling you how good they are. Beg to differ.”

Helpful Report

Posted 11 months ago

“Ordered a swing for my granddaughter It arrived with a piece missing Been a week and still cannot contact customer service Sent an email and have been in a Phone que for hours.”

Helpful Report

Posted 11 months ago

“Ordered a climbing frame which was almost 700 pounds. Had 5 packages over the next 3 weeks (two parts weren't even for the frame we'd ordered) we were supposed to receive 10. No answers to emails and an average of 37 minutes on hold on the 9 occasions I had to call them. I calculated that WHILST being on hold. Fed up with excuses, ordered them to pick up what I had and refund me which took another phone call 2 weeks after they'd picked it up. I've gone elsewhere.”

Helpful Report

Posted 11 months ago

“4 Weeks after placing a order for the swing and slide set the item was finally delivered via 4 separate deliveries. I am shocked that the item was even sent in the condition it was received in. Every piece of wood had cracks straight down them which could potentially be very dangerous to any child using the item. I do not want to item anymore and have no trust in the company to send a replacement.”

Helpful Report

Posted 11 months ago

“ordered a remote control ride on car, delivered as told but only half of delivery arrived and the car don't work at all. have sent email and received automated email asking not to send further emails to avoid being put at bottom of the list a week ago, tried to call numerous times, no answers on phones at all, waste of time and have a £180 toy that cant be played on”

Helpful Report

Posted 11 months ago

“No delivery of order! Ordered >£600 worth of climbing frame 4 weeks ago, delivery time at point of purchase said 10-14 days. Got an email about delivery 5 days ago but all that was delivered was the anchor kit!! Tried calling multiple times but haven’t got through to any staff member, despite waiting for 45mins each time so have sent an email chasing my order but have had no reply!! A few pieces of wood have arrived a few days later but even the delivery driver questioned where the rest of the delivery was. Awful customer service and I still don’t know if I’m going to get my goods!!! Beware if thinking of ordering from this company”

Helpful Report

Posted 11 months ago

“I ordered on 20th April . Called customer services after the 7 days . Spoke to Beth and it was dispatched the next day . Did take 4 days due to Bank Holiday . All pieces there and built up now . I was skeptical because if other reviews but happy with my purchase”

Helpful Report

Posted 11 months ago

“I made an order 29th April and it was accepted . I chased the order on the 6th May (16.30) after spending 15mins on the phone and was promised delivery on 16th. I sent an email asking for an update on the 16th and have had no feedback. I have been holding on three occasions today in excess of 1 hour. I have now been holding for 40mins. I cannot get through. For a firm that boasts perfect products, great service and the best suppliers, this is very poor.”

Helpful Report

Posted 11 months ago

“Took nearly 4 weeks to come had to chase up but no one answers calls.. its cane broken and now no one answering emails so waste of £300”

Helpful Report

Posted 11 months ago

“DO NOT ORDER FROM THIS COMPANY. Ordered a swing set, did not receive, sent an email requesting information, received an automated reply then nothing. Tried to call in a recorded loop for 9 minutes and 40 seconds line dropped off. Called again and sat in a loop for 15 minutes 3 seconds then line dropped off. Sent another email same automated reply. Went through my credit card company to get a refund, still waiting.”

Helpful Report

Posted 11 months ago

“Not a great experience swingset arrived the day before our Grandaughters party with missing parts, delivery drivers comments ooh this happens everytime we don't pick them all up from the depo, we'll I think you may have ti think about changing your delivery company. When we assembled the swingset 2 metal parts had splits in them I contacted you over 2 weeks ago no response , rather shocking experience.”

Helpful Report

Posted 11 months ago

“Don't to moaning normally ,but feel i have to tell somebody on how difficult it is to contact this company (Good job they have Internet otherwise they wouldn't get any business over the Phone) we purchased Rebo Wooden Swing (Which is £300 plus) on April 21st 24,it suggests 5-6 days delivery ,had a note after 7 days suggesting that the swing was going to be dispatched and it would arrive soon, nothing arrived so rang up on 8th may for update, took me 31 mins to get through, lady very pleasant and apologies and said that there had been an issue with this order and she would put it top priority and the date suggested was week starting 13th May, we had a delivery on the 14th May with just the swings but no wooden support frame ,I rang up again this time on hold for 36 mins ,again a very pleasant lady apologies and stating that its their delivery firm which is causing the problem and on many occasions split the load up so they don't know when items should arrive, I am hoping that when i do receive the full items that there is no issues as I dread to think if i need to contact somebody what will happen then, if you want to check story of events check my order No OT39339”

Helpful Report

Posted 11 months ago

“Absolutely dreadful company. I ordered a product, not the most expensive £69.99, it has never arrived and I can't talk to anyone. Email says it might take over 3 weeks to get an answer, didn't happen. Tried on several occasions to call and ask why I hadn't received the product that was paid for and allegedly despatched on March 8th...today 14th May. Called both numbers on the website for over an hour each...no reply. I doubt this company actually exists anymore so what ever you do DON'T order anything or you will get a very sad and unhappy Granddaughter.”

Helpful Report

Posted 11 months ago

“Ordered an 'in-stock' item at the end April for my daughters birthday. Needless to say it has not arrived despite assurances that it would, nor has it even dispatched. Emails are not responded to, the phone is not answered. DO NOT BUY FROM THIS COMPANY. They have had my money for 3+ weeks and there has been no change to the order since I placed it. I will be instigating a charge back imminently.”

Helpful Report

Posted 11 months ago

“I had the worst ever deliveries from this company after spending over £500!! I'm a busy professional person and they promised "one smooth delivery" and the large swing and slide set came over FOUR deliveries over 8 days!”

Helpful Report

Posted 11 months ago

“if you dont get your items and have been charged for them. claim a CHARGEBACK off your bank for non-delivery”

Helpful Report

Posted 11 months ago

“DO NOT ORDER FROM THIS COMPANY!!!!!! No one answers the phone, it takes them over 1 week to reply to any email, I placed an order on the 11th April I was told 3 weeks later that they would ship this first thing monday for delivery that week. 2 weeks later I then receive another email from someone else telling me the item is now out of stock!!”

Helpful Report

Posted 11 months ago

“Ordered on 24th April for a birthday present on 6th May. Still not arrived and it is impossible to get through to a customer service representative by phone or email. I am so sorry to have made the mistake of using this company. Really disappointed. They have let themselves down if their reputation was previously as good as it suggests here. It is so simple just to answer the phone and explain what has gone wrong. Please sort it out Outdoor Toys!!”

Helpful Report

Posted 11 months ago

Outdoor Toys is rated 4.7 based on 4,712 reviews