Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.69

4.7 Rating 4,741 Reviews

94 %

of reviewers recommend Outdoor Toys

4.7

Based on 4,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 16ft trampoline which was a good price. That’s where the positives end unfortunately. Item was delayed by 7 days and I had to chase customer service to find out what was happening. The delivery driver was on his own and struggled to deliver the items. He said himself it should have been a 2 person delivery. The item arrived in an awful condition… the boxes were significantly damaged and had obviously been stored in damp conditions. Every single metal item was either rusty or damaged. Rust and water had mixed inside the box to create a wet orange liquid which covered the items. The attitude of the customer service advisor was terrible and the compensation offered was insulting. I wouldn’t purchase from Outdoor Toys again unfortunately due to the attitude of its team, the clear lack of sufficient dry storage and H&S concerns around the delivery teams.”

Helpful Report

Posted 3 weeks ago

“0 stars (if I could give them that). Avoid this company. I ordered a trampoline and, despite an advertised five-day delivery time, waited well beyond that and had to repeatedly chase for updates. Within days of finally receiving it, the zip on the safety enclosure failed, making the trampoline unsafe to use. Outdoor Toys agreed to send a replacement safety net, but weeks later it still hadn't arrived. Every time I contacted them, I was given another apology and another promise. Most recently I was told the courier had failed to deliver it, yet nobody at Outdoor Toys had noticed until I chased them again. The after-sales service has been appalling. The left hand clearly doesn't know what the right hand is doing, with poor communication, no proactive follow-up and repeated delays. Meanwhile, we've been left with over £700 of an unusable trampoline for much of the time we've owned it. Replacing the safety net also requires partially dismantling and rebuilding the trampoline, so this has caused far more inconvenience than simply waiting for a parcel. A product is only as good as the company's willingness to put things right when something goes wrong. Sadly, Outdoor Toys have fallen well short. I cannot recommend them based on my experience.”

Helpful Report

Posted 1 month ago

“I wish I'd read some of the recent customer reviews before placing my order. I ordered a playhouse for my daughter's birthday on 25th June because the website advertised **3–5 working day delivery**. Nearly two weeks later, I still haven't received the order or even been given an estimated delivery date. Throughout this time I've had to chase repeatedly for updates. I was initially told the order had been dispatched, but no meaningful tracking information was available. I have since been offered a replacement order, which they advised would take another 3–5 working days. No one has been able to explain what happened to the original order. Given the cost and size of the item, I would have expected far better communication and customer service. I have no confidence that a replacement would arrive any sooner or that any delivery issues would be resolved effectively. I've now requested a full refund. If this isn't processed promptly, I'll have no option but to pursue the matter through my credit card provider. A very disappointing experience, and unfortunately I can't recommend ordering from this company.”

Helpful Report

Posted 1 month ago

“very bad quilty do not buy anything from them poor customer service i been try to return the item i bought form them nearly a week no help they are telling me to bring back the item theyare 4,56 minutes far from me this is a joke”

Helpful Report

Posted 2 months ago

“Here I am 4 weeks later with half a swing set despite being told a 5-7 delivery timescale when I first ordered on the 19th April. This company blame DX their courier but outdoor toys are awful to deal with. Lots of promises that they would sort the missing parts told me eh had sent replacements but they also got lost too? And to top it off they keep asking me to leave a review ! Awful company to deal int avoid at all costs”

Helpful Report

Posted 2 months ago

“Long one but please read to the end to understand why I think you should avoid this company I ordered my swing set March 8th 2026, shipped March 13th did not arrive until March 18th...fair enough. I have been in constant contact with OutdoorToys.com since the 10th of April as 7 vital parts are missing, these things happen! On the 25h of April it was confirmed the missing parts had been sent. Fast forward to the 8th of May 😳 still no parts, not so much as a shipment number or tracking details have been sent. I was then told 13th of May, that the shipping provider had not got back to them when they queried where the shipment was. 18th of May was the next email from them stating they would 'follow up' and provide tracking. Today, 19th of May I have received another email stating 'with regret, as of yet, the missing parts have not yet been dispatched' This is not acceptable whatsoever. I understand these things happen, parts can be missed. Where the company has completely messed up is not having these out to me yet, after two different people stating they have been dispatched. I wouldnt even give them 1 star but a 0star review isnt an opinion. AVOID OUTDOORTOYS.COM”

Helpful Report

Posted 3 months ago

“Shud be zero stars. Absolultley dreadful company. Ordered a swing set on express delivery so would recieve in time for birthday. Birthday been and gone. Now 10 days on recieved some parts. 2 lots of parts still missing. Communication terrible. Ive now given up and asked them to collect parts so i can go and get one from a reliable company instead! Not holding out much hope on them collecting on time n refund in timely manner. Stay clear!”

Helpful Report

Posted 3 months ago

“There are lies on the website, website claims delivery in 5 business days, it is been 10 business days, it is not even dispatched. We contacted the support multiple times, they always claim, it is been dispatched but the courier company which they gave the tracking number, says they don't have any knowledge of that tracking number. If you want to wait for weeks and weeks for delivery, likes to be lied about your order mulitple times, wants to spend the whole summer waiting for your order and use it in winter, you are welcome to order from this website.”

Helpful Report

Posted 3 months ago

“Sent my swing set in multilpy items caasuing multiple delivery and after 8 days still waiting on a missing item so I can build the up and over”

Helpful Report

Posted 3 months ago

“I wish I had read the reviews on here before I ordered an electric car for my grandson . The car arrived minus the plate we ordered - despite 2 calls and assurances they were sending it has never arrived . We will be taking out business elsewhere in the future .”

Helpful Report

Posted 4 months ago

“We ordered a birthday present for our child. It was supposed to arrive a week ago. The cheap currier that they use had rung to ask that I unload their van as the driver was unable to the day it was due to be delivered and there was an issue with their tail lift. I took a day off work for this. I waited in all day and the order didn’t arrive. I’ve rung outdoor toys three times to find out what is happening on the latest call it sounded more promising. They said that the currier had decided not to deliver the parcel as it was sent damaged and they would send a new product straight away and update us when this is on its way. Unfortunately still no product, still no updates besides someone will contact you next week to try and schedule a delivery (which went fantastically the first time!). We’re going to have an upset child tomorrow who is not going to receive a birthday present this year. With the amount the item has cost we can’t afford to get anything else. I so regret ever having anything to do with outdoor toys. So many similar competitors with similar priced products that we could have had delivered without issue.”

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Posted 8 months ago

“nmereot received email regardig buying my grandsons car for xmas itsismercedies benzz175 with his name plate CADEN TMi black said ordered but no notification or email received .concerned mrs c munro hull”

Helpful Report

Posted 9 months ago

“This is a very difficult company to get a refund from. Delivered part of the item, minus the main component. Despite several attempts to get a refund had to resort to dispute resolution by bank. Would not recommend at all. Grandchildren were left disappointed.”

Helpful Report

Posted 1 year ago

“Our playset is less than two years old and the main slide had a serious failure where it cracked all across the bottom when my 10 year old was sliding down it. Very luck not to be injured. Not only did I have to battle with an AI agent for days before I could get a human response, when I did they just didn't seem to care. Very disappointing.”

Helpful Report

Posted 1 year ago

“Very disappointing experience. They take your money but fail to deliver, relying on an unreliable third-party installation company. The lack of accountability and poor communication make this feel like a complete scam”

Helpful Report

Posted 1 year ago

“They deserve not even a star. Just disappointing. Ordered double swing for kids, received a box with seats and fixings, never received the wood frames, waited more than 2 weeks without any update or information if I will ever receive the package. Called them twice, first call not answered and secon call took over 30 minutes to be answered and the customer service lady told that my package been lost in transit and will receive replacement till end of week,being last week. Nothing more from them. I would never try to buy something from them.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Order was significantly delayed (over 3 weeks after due date so missed my daughter's birthday) and I was told this was due to courier issues they had been having. No-one contacted me to tell me about these issues or to try and resolve it even though they were aware. I contacted customer services who were eventually helpful and able to send out a new order (the old one was 'lost') and I was told to contact them when it arrived to sort out compensation (they offered- I didn't ask). I contacted them by phone on 15th April and was asked to email. I did that the same day and still haven't received a response other than thank you for your patience. Product was good when it arrived, although the monkey bars feel a little wobbly, but the customer service would put me off recommending the company or using again.”

Helpful Report

Posted 1 year ago

“Delivered only half the equipment, won`t answer the phone to customers, e-mails don`t get answered. So if your looking for goods to be there on time and complete try a different company as outdoor toys can`t be trusted. Terrible customer service quick to take your money.”

Helpful Report

Posted 1 year ago

“Avoid at all costs. Ordered 27th February and order still not complete, ordered the swing and slide set and am still waiting for the slide, roof, steps and braces. Emailed every day and they have done absolutely nothing to instil any hope that I will receive my play set. By the way outdoor toys PayPal dispute in process and if nothing is received by 4th May I’m getting my money back. TICK…TOCK!”

Helpful Report

Posted 1 year ago

“I ordered the Rebo Wooden Lookout Tower Playhouse with 6ft Slide & Swing over one month ago. The delivery was split into 8 parcels and for some unknown reason the delivery company delivered the parcels 1-2 parcels per day over the course of a week. This was really inconvenient as they didn't specific delivery times and I had to stay in all day. In the end they only delivered 6 of the 8 parcels and I've been chasing the remaining 2 parcels for weeks. Neither Outdoor Toys nor the delivery company have any idea what items have been delivered and what's outstanding. It's come to the point where my only option is to return what I've received and go somewhere else to purchase the playframe. I'd also note that the playframe has no pre-drilled holes so anyone assembling it would need to measure the placing of the holes as they build it. This would likely increase the complexity and time to build.”

Helpful Report

Posted 1 year ago

Outdoor Toys is rated 4.7 based on 4,741 reviews