Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.79

4.8 Rating 4,606 Reviews

97 %

of reviewers recommend Outdoor Toys

4.8

Based on 4,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We placed an order for several items, optimistically expecting their arrival within two weeks or at most, 14 working days. However, five weeks post-order, we're still awaiting delivery and sincerely hope it arrives while it's still summer! So far, we've only received a beam, which was shipped separately due to its size. Unfortunately, the beam had a split in it, necessitating a replacement after a discussion via Twitter direct messages. It's truly disappointing that a basic visual inspection wasn't conducted before shipping. Despite receiving an apology, we were not offered any discount or compensation, and we're still waiting for the full delivery. I've awarded two stars rather than one, primarily because their customer service was at least responsive. Update: The items arrived on July 31st - having placed the order back on June 18th”

Helpful Report

Posted 8 months ago

“Ordered a metal swing set with slide/boat swing/monkey bars. Delivery was good but swing set is flimsy, especially the monkey bars. The whole thing wobbles when you try to use it. I did leave a review on the product itself but it’s been deleted!”

Helpful Report

Posted 9 months ago

“Surprised to be asked to review as I have not received order. I have chased this up but still to be advised on delivery date!!”

Helpful Report

Posted 2 years ago

“The item was a lot smaller than pictured. Not worth the money at all. Box was a little battered also.”

Helpful Report

Posted 2 years ago

“I didn't like the fact that it was advertised that it was free delivery, there was no small print advising certain exclusions. So I had to pay an extra £40 to get the lorry. I also found that the emails after quite abrupt about not contacting you regarding any concerns about the delivery. I know people have to be more patient but if I have any concerns when I have spent over £400 I expect to be able to contact the company that happily took money.”

Helpful Report

Posted 2 years ago

“We ordered a personalised number plate with our order and it never arrived”

Helpful Report

Posted 2 years ago

“Wrong brackets were included and replacements were slow to arrive with me having to chase. Missed my daughters birthday.”

Helpful Report

Posted 2 years ago

“Paid for express delivery Turned up a week later Boxes were battered Half the order missing Spoke to Anastasia who has a complete attitude Worst customer experience I have had in a long time.”

Helpful Report

Posted 2 years ago

“Took about 3 attempts to deliver the right items and were unhelpful and rude on the phone. Expecting the customer to measure every piece of wood to find the missing one isnt good customer service. Make a note of what you ship in each box so you know what pieces are missing if you forget to deliver one of the boxes. I havent got time to be measuring 50+ bits of wood to solve a problem you created.”

Helpful Report

Posted 2 years ago

“You have not sent the personalised number plate what has been paid for .FRANKIE .is the plate”

Helpful Report

Posted 4 years ago

Outdoor Toys is rated 4.8 based on 4,606 reviews