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Osmio Reviews

4.7 Rating 3,241 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 3,241 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 12th January 2026
Christopher Addams
Osmio 5 star review on 23rd November 2025
John .
Osmio 5 star review on 23rd November 2025
John .
Osmio 5 star review on 20th November 2025
Svetlana Stevens
Osmio 5 star review on 11th April 2025
Michelle Henry
Osmio 5 star review on 6th April 2025
Elvinas Zazeckas
Osmio 5 star review on 16th December 2024
Balint Kulacs
56
Anonymous
Anonymous  // 01/01/2019
Customer service superb, thanks!
Helpful Report
Posted 5 years ago
Not that helpful and not sure if product really makes a difference
Helpful Report
Posted 5 years ago
Great customer service, I received a reminder when I was supposed to replace my filter. I also wanted to try a different filter as the one I had previously gave water an odd taste: osmio suggested a different one, which is perfect for me. Speedy delivery.
Helpful Report
Posted 5 years ago
Very helpful customer service. Filter works well.
Helpful Report
Posted 5 years ago
The tap of my reverse osmosis water purifying system needed replacing, and I contacted Osmio for advice. The staff were very well informed and I purchased a replacement tap. Unfortunately the Swan tap sent me did not have a thread at the base of the barrel and would not screw into the fitment. I contacted Osmio and the next day a second replacement arrived which was perfect for the job. The staff were very apologetic and explained what had happened. I would recommend Osmio because the staff listen to your needs and provide excellent help. This is important when problems occur because you can be reassured that they will be on the job immediately. Well done Osmio, and thank you for your support.
Helpful Report
Posted 5 years ago
I am Very satisfied with OSMIO, customer service, I have purchased a BMB-20 +Alkaline +Detox Pumped Quick Change 6 Stage Reverse Osmosis System. from OSMIO, I recommend OSMIO with the highest credibility.
Helpful Report
Posted 5 years ago
Arrived quickly Excellent build quality Easy fit to existing shower hose Looks good Feels good to use Powerful but pleasant water spray
Helpful Report
Posted 5 years ago
Excellent service on line and when I had a couple of questions - excellent on the ‘chat’ service too. Recieved my filters within 2 working days to rural France.
Helpful Report
Posted 5 years ago
Excellent so far. Works well. Simple to use. Looks good.
Helpful Report
Posted 5 years ago
Excellent so far.
Helpful Report
Posted 5 years ago
Todo correcto y muy rápido
Helpful Report
Posted 5 years ago
Great service. Fast delivery. 100% recommended. Thank you!!!
Helpful Report
Posted 5 years ago
Mark Kent is a great man and the product FOLLOWS🤝👏👏👏
Helpful Report
Posted 5 years ago
Superb service and a great product. I would certainly recommend you.
Helpful Report
Posted 5 years ago
Ordered on Thursday before 3:30pm. I live in Northern Ireland and at 8:47am on bank holiday Monday it was noted in the DPD app as 'out for delivery' there was no e-mail/text or sight of them by 12:13pm so I asked for it to be delivered on Tuesday as I wanted to go out for a walk. at 14:18 it is noted as 'carded' - I don't know what this means then returned to depot at 16:09. On Tuesday 26th May, I got a message to say it would be delivered between 13:00-14:00 which it was. On delivery, one of the three boxes what damaged - split at the sides and ripped at the top. One of the coldstream replacement filter metal lids was dented. On review of the contents, an item was missing - the Milton sanitisation tablets (one of a 4 part sanitisation kit) and I needed to call customer service. They are currently looking into this and i have sent them a photo of what parts of the sanitisation kit were received. I have run about 5L water through the Zero system to clear it and am still comparing and contrasting to the tap water!
Helpful Report
Posted 5 years ago
Excellent service, keep up the good work 😇
Helpful Report
Posted 5 years ago
I ordered replacement cartridges for my water file (a pack of 8). Even though we are in difficult times, the website ordering was excellent and the delivery very fast. Very pleased with the service. The water filter continues to operate perfectly after many years
Helpful Report
Posted 5 years ago
Great service from Osmio - easy, smooth and very fast delivery. Thank you.
Helpful Report
Posted 5 years ago
This is a company that totally believes in staff training and customer service. So much so that they telephoned me back after I had had a query to ensure I was happy with their service. Will certainly deal with them again!
Helpful Report
Posted 5 years ago
Knowledgeable, efficient, supportive. A great customer experience.
Helpful Report
Posted 5 years ago
Osmio is rated 4.7 based on 3,241 reviews