Original Organics Reviews

4.2 Rating 1,254 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Original Organics made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Original Organics 5 star review on 13th June 2025

Gail

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great product! Easy to install and top service when I needed a replacement part that had been damaged in transit.”

Helpful Report

“I ordered a compost bin from The Composting People (part of Gutter Mate?). I received an email from Gutter Mate on 13th April, stating that DPD would deliver on the 16th. It never arrived at all. The reason for non-delivery (according to The Composting People) was that DPD had lost the delivery - so maybe not the fault of Gutter Mate. A refund is being processed by The Composting People and I ordered a compost bin from another company. It arrived 2 days later.”

Helpful Report

“My wormery arrived with inadequate or out of date instructions. None of the items in side were labelled. The result of adding 3L of water to the starter soil was soup ! We then decided it was the other bag we should have soaked but this turned out to be worm treats. We started our wormery with both . We had no clue where to put the mat ,top or bottom of worms ? The next day the garage floor was covered with escaped worms which I had to put back before they died. All of this happened at the weekend when there was no advice available from you. It wouldn’t have taken much effort from you to update your instructions and label a few bags !i was quite upset because I’ve waited ages before getting my wormery and I was very concerned about the worms and not looking after them properly. My husband spoke to someone on the Monday who was able to tell us what to do.”

Helpful Report

“My order took nearly 2 weeks to arrive. When it did it was incorrect and incomplete. I had to send 3 different chase up mails to get the issue resolved. Didn't feel like a valued customer and the whole transaction was quite slap-dash to be honest. Won't use again.”

Helpful Report

“Helpful on the phone Items ordered arrived promptly”

Helpful Report

“Good customer service”

Helpful Report

“Great service, helpful on the phone, very happy”

Helpful Report

“Item arrived with fixings missing, telephoned the next day (tues), took until the following Mon to arrive only to have been sent the wrong item. Phoned same day and was told that the correct item would be sent. I asked that it be sent first class so that it would arrive Wed. Did not arrive Wed so phoned again, only to be made to feel like I shouldn't be complaining about the service. Very defensive and sarcastic with no explanation as to why the errors occurred. The correct item finally arrived on Fri. Original item arrived on the 10 April and was finally able to use it on 20th. It was bought as a birthday present for my son. Not the service I would expect.”

Helpful Report

“Thanks parcel on time”

Helpful Report

“Great prices and reliable delivery service”

Helpful Report

“Excellent all round service, thank you”

Helpful Report

“More updates on the delivery time would be nice as I heard nothing for quite a few weeks until I emailed.”

Helpful Report

“Very quick response to email query about delivery date.”

Helpful Report

“Product was Fine.”

Helpful Report

“First of all we were offered an inferior product, which we refused and were told the wood supplier had let them down. On the 26th March we were emailed a shipment order with the shipment number and the order number. On Tuesday 3rd April we phoned the composting people and spoke to a lady and gave all the details of the shipment order and she was amazed because she said that the order had not even been made. I also sent an email on the 3rd April explaining that we only wanted delivery on a Wednesday, as well as other things that you should read. We did not even receive a reply or acknowledgement. We could go on and on but what is the point? Perhaps this will stimulate you into action, you never know. We look forward to hearing from you. John and Rosey Davison ,”

Helpful Report

“Love our new compost bin, very sturdy and well made. Fast delivery, great value will definitely be recommending you to friends & family! Many thanks.”

Helpful Report

“The bokashi bran arrived in perfect condition, beautifully packaged. The advice to reseal the bags after use is appreciated. The bokashi is nice and moist and working well. My only criticism is that it was rather expensive including postage”

Helpful Report

“I ordered a four-tier wormery as a gift - and it turned up in two days!! Superb service! And a very happy worm-owner. Thanks very much!”

Helpful Report

“Items arrived on time, well packaged and thus with no damages. Very pleased with the cloches that allow plants to "drink". I have around 4 of the conventional bell type and that is the worry with those....recommended.”

Helpful Report

“Third time ordered this product, good product, well priced. Delivery is always as promised, goods arrive in excellent condition.”

Helpful Report

Original Organics is rated 4.2 based on 1,254 reviews