Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,250 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 13th June 2025

Gail

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“The worms are yet to do anything, the wormery appears dead after just a couple of weeks. Will give it a fortnight, and see if things improve.”

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“we had this product in our previous home and we did not have any problems. At our present home, we decided to continue with the compost idea, for several reasons and this product is what we wanted.”

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“Reasonable instructions, easy to fit and it looks lovely. Would you like a photo when garden is finished?”

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“Really quick delivery, wormery well packaged and instructions relatively easy to follow ~ perhaps could have been a little clearer regarding where to put the dog waste itself, in the same tray as the worms! Possibly it was me being a little dense but I took the instructions initially as put all three trays in and put the dog waste in the top one! Have since consulted google and U tube and found that everything goes in the first tray!”

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“It looks a good piece of kit, but being busy I have still to fit it.”

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“Very helpful. Delivered on the birthday day. Very pleased.”

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“The design of the stacking trays is such that it is easy for rainwater to ingress the joint saturate the mulch and then flood the sump. The interlocking design is lapped the wrong way what should be a simple product is so simple it fails. I’ve now got to build a shelter for it. More jobs I don’t need!”

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“Great Service”

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“The Product is very good, and was delivered ahead of expectations. We're just waiting for some rain now to see if everything works okay.”

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“Very good value bright and colourful Different”

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“Really good efficient service. Correct item arrived in good time. I am a very happy customer.”

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“It’s great”

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“Good product delivered helpfully. It took rather longer than expected and i did wonder if everything was all right. Earlier e-mail contact would be reassuring!”

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“efficient service”

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“Early days but worms settling in nicely. Had to check out the YouTube video for instructions as the booklet provided wasn’t very clear.”

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“They look superb - didn't realise plastic gutters could look like old-fashioned 'cast iron' ones but without having to paint of course!”

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“Great product! Easy to install and top service when I needed a replacement part that had been damaged in transit.”

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“I ordered a compost bin from The Composting People (part of Gutter Mate?). I received an email from Gutter Mate on 13th April, stating that DPD would deliver on the 16th. It never arrived at all. The reason for non-delivery (according to The Composting People) was that DPD had lost the delivery - so maybe not the fault of Gutter Mate. A refund is being processed by The Composting People and I ordered a compost bin from another company. It arrived 2 days later.”

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“My wormery arrived with inadequate or out of date instructions. None of the items in side were labelled. The result of adding 3L of water to the starter soil was soup ! We then decided it was the other bag we should have soaked but this turned out to be worm treats. We started our wormery with both . We had no clue where to put the mat ,top or bottom of worms ? The next day the garage floor was covered with escaped worms which I had to put back before they died. All of this happened at the weekend when there was no advice available from you. It wouldn’t have taken much effort from you to update your instructions and label a few bags !i was quite upset because I’ve waited ages before getting my wormery and I was very concerned about the worms and not looking after them properly. My husband spoke to someone on the Monday who was able to tell us what to do.”

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“My order took nearly 2 weeks to arrive. When it did it was incorrect and incomplete. I had to send 3 different chase up mails to get the issue resolved. Didn't feel like a valued customer and the whole transaction was quite slap-dash to be honest. Won't use again.”

Helpful Report

Original Organics is rated 4.2 based on 1,250 reviews