Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,206 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Arrived promptly but so much packaging. All bottles taped up and then covered in bubble wrap in a box lined with paper. Very disappointed with that.”

Helpful Report

Hi, Apologies to hear you're not happy with the packaging. We typically try to use minimal packaging to help the environment but it's also very important to ensure the order is packaged well enough to make it to the customers address in good condition. Customer satisfactions is of course very important so we'll ensure this is looked into further. Thanks for sharing your feedback. Kind regards, Original Organics,

“Excellent. We are pleased with the order. It was very well packed and in very good condition. The items are sturdy, sound and good value for money. Advice and information given was helpful and well explained.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us - we really appreciate it :) Kind regards, Original Organics,

“This was a home compost maker and it was very well made and easy to put together. Compared to other compost makers it was extremely competitively priced too. It is now in constant use in the garden.”

Helpful Report

“Poor service. Wrong item sent. They required proof by way of a photograph. Once they decided to change it they found the correct butt was out of stock. Insisted on return of slimline butt before despatching the ordered one, which arrived 25 days after initial order. The butt itself is good quality and provides satisfactory replacement.”

Helpful Report

Hi, Apologies to hear what has happened. We do apologise that the wrong product was sent out to you and unfortunately it is company procedure to request a photo of the product. This is so we can identify the quickest way to solve the situation. We are working as hard as possible to limit these kind of issues to an absolute minimum so thank you for sharing - we will look into this further and if you require any additional assistance, please do not hesitate to contact us. Apologies once again and we're glad to hear you were happy with the water butt you received. Kind regards, Original Organics,

“Very easy to buy from with a good website and good information. Communications from them were excellent and they met all their promises. Would buy from them again with confidence”

Helpful Report

Hi Barry, Thank you so much for your positive review and for shopping with us. Kind regards, Original Organics,

“I ordered a starter pack for a pre-loved Original Wormery a friend had given me. I am so impressed with and reassured by Original Organics experience and clear, expert advice in all things wormery and compost. And I love the new wiggly additions to our household - they have settled in brilliantly! Definitely recommended.”

Helpful Report

“Our compost bin arrived safely and ahead of the promised schedule. The bin was easy to assemble and is already working very well.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping with us. Enjoy your new compost bin and let us know if you have any questions :) Kind regards, Original Organics,

“A bit slow on delivery in the current situation but it came.”

Helpful Report

“Wormery arrived promptly All good”

Helpful Report

Hi Alan, Apologies to hear the issue you're encountering. If you can contact us as soon as possible through the website, we will get this issue resolved immediately for you. Kind regards, Original Organics,

“Fantastic fresh vegetables at long last non of the gas flushed ready for composting stuff associated with supermarkets”

Helpful Report

“Goods arrived remarkably quickly in the circumstances and in good condition”

Helpful Report

“Excellent variety of products. We love our new beehive water butt! fast and efficient communication and delivery. Would highly recommend.”

Helpful Report

“Everything came as expected, was packed well and arrived when expected according to the emails they sent. I love my wormery, good value for money and everything you need to set it up including clear concise instructions.”

Helpful Report

“Hassle free ordering, great product at a great price. Good delivery timing.”

Helpful Report

“Prompt and efficient service. Thank you”

Helpful Report

“Ordered 400L aerobin with the leachate hose extension kit. Received the aerobin in good time however the extension hose has yet to arrive. I'm told still to expect it but not had a reply to my last email asking for an update or a refund. I can understand things have been held up with Covid 19 but I don't understand why the hose didn't come with the aerobin. The item has always been in stock according to the website. On a plus note, the aerobin was very easy to assemble, looks good quality and hopefully will return to our garden a good amount of regular compost.”

Helpful Report

“All through the Products are very good quality, what made a huge difference was the Customer Service person Daniel Baker, who over a number of emails all ways answered my questions quicky, and keep me updated on all availability and orders, Thank you Daniel”

Original Organics 5 star review on 14th May 2020

Helpful Report

“I ordered a wormery and duly received the bin, lid, and tap, but no drainage tray. The bin etc arrived in timely fashion but 2 weeks on I am still waiting for the drainage tray! I have been told subsequently that the original offer that I accepted did NOT include the drainage tray!! That was NOT clear in the advert! And why would you order a product without a vital component?? Poor marketing! A positive has been that email communication with Daniel Baker has been good.”

Helpful Report

Hi Richard, Apologies to hear what's happened and for the confusion. I've just checked your order and it does include a drainage tray. The drainage tray is placed inside the lid during delivery and is often missed by customers so please check there. If it's not, please contact us immediately and we'll get a replacement sent out. Apologies for any confusion and please understand, we will do all we can to make things right. Kind regards, Original Organics,

“Very slow service which would have been fine except for the very rude and unhelpful response I got when I queried the time it was taking. Not impressed.”

Helpful Report

Hi, Apologies to hear what's happened and for the delays. Looking at your order, you placed it just before the Easter weekend and with social distancing causing a few issues - unfortunately slight delays can occur which I deeply apologise for. We have done everything possible to ensure customers are kept happy at all times and will continue to work hard to solve the situation going in the future. If you require any further help or assistance, please do not hesitate to contact us. Kind regards, Original Organics,

“Products arrived in perfect condition.”

Helpful Report

Hi, Apologies to hear you're still waiting. I've just checked your order and it appears you ordered a couple of products which have all shipped out so should be with you. There is a chance that some have been delayed so if you contact us letting us know which product you're missing - we'll get this looked into and solved immediately. Apologies once again and rest assured, we'll do everything we can to solve the situation. Kind regards, Original Organics,

Original Organics is rated 4.2 based on 1,206 reviews