Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,206 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered 2 Fuchsia trees through the GoGroopie web site. After 11 days I had not received my order confirmation or a delivery date so tried (unsuccessfully) to contact them. Two days later I received a parcel that looked like it had been used as a football. When I opened it I found the remains of the 2 trees. Both pots had been smashed and all the flowers had fallen off the trees. The compost was bone dry and the plants had wilted and were loosing their leaves. I am now left with two sticks that do not look like they will recover. While I appreciate that deliveries are taking longer at the moment, it is still very disappointing to receive plants in such poor condition, which is why I will not be ordering any more.”

Helpful Report

Hi, I'm afraid it looks like you're getting us mixed up with another company as we haven't sold any Fuchsia Trees to you. The product you ordered from us was a 110L Greenhouse Water Butts which we hope arrived to your door in great condition. Please let us know if we can help any further and if it turns out you have left the feedback on the wrong company, please review it :) Thanks, Original Organics,

“I placed an order; paid my money; received an acknowledgement; received the goods - which were exactly as ordered.”

Helpful Report

Hi, Thanks for your order and for your feedback. We see you issued us 3 stars so if there's anything we can do to help turn this into 5 stars - please do not hesitate to let us know :) Kind regards, Original Organics,

“Brilliant hotbin. Does what it says and has been invaluable with no waste collections for weeks. Easy assembly, actually hot and steaming with organic fertiliser in 2 weeks from leachate!”

Helpful Report

Hi Louise, Thank you for your feedback - great to hear you're getting on well with your new hotbin. If you need any help, please don't hesitate to contact us :) Thanks, Original Organics,

“I think the parsley kit should include compost. There was a lot of polystyrene peanut packaging 'protecting' a big, flexible, plastic trug. It seemed unnecessary and it's not widely recycled.”

Helpful Report

Hi, Thanks for offering your feedback and apologies you're not 100% satisfied. I will be sure to pass on the information regarding including compost with the product to the rest of the team and act accordingly :) Apologies to hear you feel the packaging is excessive, we of course have a focus of 100% customer satisfaction so package products accordingly to ensure they arrive to the customer without damage. We are always looking to decrease the amount of packaging used to help the environment so will look into this further. Thank you for your feedback. Kind regards Original Organics,

“I ordered 4 rectangular butts which were to be Daisy-chained together and replace 4 Graf water butts 12 years old whose tie-bars had rusted away. The bulged a water overflowed in the wrong places. Delivery took slightly over a week and 3 packages were damaged. It turned out that 2 butt stands could not be used. I reported and these were replaced quickly 4 days later. When I started assembling it turned out that one butt had a crack which opened when filled with water. Another butt started cracking where i drilled hole for tap and lost all its water overnight, A third started two cracks around the butt connector hole. The old butts had no cracks after 12 years1 I think that material must be sub-standard. I have requested a refund for whole order and await a reply as only 1 butt is usable and for how long is unknown.”

Helpful Report

Hi, I apologise to hear the issues you've encountered. I've just checked your order and can see we've already sent out a couple of parts to replace those that unfortunately arrived broken. If there is further issues, please contact us and we'll get this looked into immediately. Kind regards, Original Organics,

“I ordered some worms and coir mats to re-start my wormery. I was very pleased with the communication about my order and delivery. I would recommend Origianl Organics to others.”

Helpful Report

Hi, Thank you so much for your positive review and for shopping us. We appreciate it and we hope you enjoy your wormery over the summer:) Kind regards, Original Organics,

“Used their composing liquid for many years and found it indispensable at providing excellent compost,”

Helpful Report

Hi Dennis, Thank you so much for your positive review and for shopping us. We appreciate it and we hope your flowers love the excellent compost over the summer months :) Kind regards, Original Organics,

“I bought a coir mat for use in a wormery. It is good quality and fits the space perfectly so is ideal for the intended purpose. This was supplied in quick time and I am therefore happy to recommend Original Organics.”

Helpful Report

“I found the people that i dealt with extremely helpful and they are very customer service focused. I am happy with the product that i bought and they went extra mile to help me during the pandemic. Thank you and i will place order again.”

Helpful Report

“I must apologise from this company and the two people that so prompty responded to me at the beginning of pandemic and they were extremely helpful and professional. You are correct my order did get to me promptly and did not get lost in the post and it got to me promptly. I will use this company again and again. Please accept my apologies, as i mixed up your company with a different one. I bought a recycling bin and it is excellent and you were so helpful over the phone. Thank you”

Helpful Report

“nice product a little expensive but very good”

Helpful Report

“Fast delivery, good product and very good customer service. Enjoying our wormery”

Helpful Report

“Only recently started using my 400L Hot composter, so no feedback yet,but I'm impressed with the sturdy construction and overall appearance,delivery etc.Very happy so far”

Helpful Report

“Good quality horticultural 30gsm fleece. Nicely packaged. Easy manageable size 5 x 2m. Has protected my plants from some very frosty mornings this Spring and I should easily get another season out of them.”

Helpful Report

“Very impressed with the quality of the seeds. Was informed of when my items would be dispatched and a complimentary batch of sage seeds. Would recommend this company.”

Original Organics 5 star review on 14th May 2020

Helpful Report

“Goods ordered. Goods arrived as advertised at the time stated. What more do you want?”

Helpful Report

“Happy with my worm starter pack, they are settling in nicely!”

Helpful Report

Hi, Thank you so much for your positive review and for shopping us. Excellent news to hear the worms are setting in well in their new home :) Kind regards, Original Organics,

“Excellent service thank you”

Helpful Report

“I ordered a rain diverter to get water into my water butt. Almost immediately (within 30 mins) I wrote to cancel the order. An automated response informec me i was not able to cancel my order but had to wait till it had been delivered and then send if back. A month later if arrived and returned it (at a cost to me of £3.80) I await my refund. I am aware of ghe curreng conditions but it would have been easier all round to have stopped the order at source. I will never use this firm again.”

Helpful Report

Hi Mike, I apologise to hear the issues you've encountered. I've just checked your order and it seems all you have ordered from us is a Water Butt Stand so it's possible you're getting us mixed up with another company. If you would like any further help, please do not hesitate to contact us customer support team. Kind regards, Original Organics,

“Item not received. Why do you use Tuffnells? They are terrible and have universally bad reviews. I trust I will be getting a refund, or a replacement item (water butt) sent via a DIFFERENT courier.”

Helpful Report

Hi, Apologies to hear you haven't received your order. There is likely to of been delays in the last few weeks due to social distancing that although out of our control, we do apologise for. If you'd like to contact our customer support team - we can look into this further and find the best solution possible. Kind regards Original Organics,

Original Organics is rated 4.2 based on 1,206 reviews