Order Blinds Online Reviews

Name: Order Blinds Online
Address: Unit 10 Barbrey Business Park, Orston Lane, Bottesford, Leicestershire
Rating: 4.77

4.8 Rating 2,813 Reviews

96 %

of reviewers recommend Order Blinds Online

4.8

Based on 2,813 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1488229

Email:

info@orderblinds.co.uk

Location:

Unit 10 Barbrey Business Park,
Orston Lane,
Bottesford
Leicestershire
NG13 0GY

Order Blinds Online 5 star review on 13th May 2025

Mrs Sian Sullivan

Order Blinds Online 5 star review on 3rd April 2025

Anonymous

Order Blinds Online 5 star review on 13th March 2025

Mr Christopher Harris

Order Blinds Online 5 star review on 6th October 2024

Anonymous

Order Blinds Online 1 star review on 21st August 2024

Mr James Swann

Order Blinds Online 5 star review on 25th July 2024

Julie Walsh

180

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect size and I had paid for measurement insurance.They said they would replace if I paid at my own cost for the return. Decided to remove blind and affix to my previous tube. Blinds are left winding so you have to await their video on U Tube to alter. Fixings are for above the blind only, not the side.Never told this when ordering.Do not use this company, expensive and poor after sales service.They would not refund my insurance even though I had rectified their error.Buyer beware”

Helpful Report

Posted 1 year ago

Hi David, Thank you for taking the time to leave us a review, I'm sorry to hear that you're unhappy with the service provided. Looking into this further for you, I can see you have been communicating with our Customer Services already via phone and email. From a discussion on the phone once you'd received the order, you confirmed you were attempting to side fix the brackets. As advised, our standard roller brackets are not suitable for this. This is due to the 0.5cm recess reduction we make on the width, and as we make this reduction, you do have to bring the brackets in slightly either side to accommodate this. The reductions had also been clarified in a previous email to you prior to ordering & we do make it clear on our website about the fixing methods. As you had said that you cannot top or face fix as the brackets are intended for, we have offered you the no drill brackets as an alternative solution & waived the cost of this as you had the mismeasurement insurance. This isn't something we would usually do, as the insurance covers replacement blinds only, but wanted to provide the best solution in getting this resolved. We have also followed up with you today to see if you would still want these brackets as a solution. You had also not made us aware of fixing the blind yourself, as we would have advised against this. With it being a made to measure blind, tampering with the blind does unfortunately affect the product warranty & we are not sure what video you are waiting on regarding the blinds unwinding as this is not something you've reported. Regarding the insurance, this is an insurance policy in case of an error with the measurements & is non-refundable. Apologies this is not the outcome expected. All the information including having to return your blind to activate the insurance is included in the Ts & Cs all available to view on the website.

Posted 1 year ago

“Poor service, even poorer quality blinds. It’s concerning the site runs it’s own review sites available only to fake and incentive driven good reviews.”

Helpful Report

Posted 4 years ago

Hi Robyn, Thank you for taking your time to leave us a review and we are sorry to hear you aren't happy with your experience with us. I have checked our system and cannot see that you have got in touch regarding any issues to do with your order. We always strive to give the best service possible and would love the opportunity to resolve any problem you had, so I have asked a member of our customer service team to get in touch with you right away to assist with any problems. With regards to our reviews page I can confirm that no fake reviews are posted. We use reviews.co.uk which is a reputable platform used by many large companies to gather genuine reviews from their customers. We send review requests to all of our customers and offer no incentive for doing so, which we believe ensures that only genuine reviews are posted by verified customers of ours. We are an independent online company and therefore reviews are crucial to our success and taken very seriously, so as mentioned we would be very grateful if you would give us the opportunity to resolve any issues you had with the product or service provided.

Posted 4 years ago

“Order Blinds are a disgrace. The company continually fobs you off and will not accept that the blinds delivered do not operate as intended. The “Blackout Perfect Fit Roller blinds” we ordered fit the window frame perfectly however the blind does not close or stay in position. Customer Services organised the blinds to be picked up and then assembled them in the warehouse. They shared a video as “proof” that the blinds function correctly however the video only shows someone rolling the blinds down and back up without remaining in position. After several emails suggesting that we wanted a refund it was refused and I was told my only option was to have the blinds re-delivered. As testament to the companies customer service approach - ie “hope that you go away” my last correspondence with Order Blinds was May 17th (today is 13th June) and I have not heard anything since, have not received a refund, and they still have the blinds. Unfortunately I did not see the countless terrible Trustpilot reviews, rather I was misled by the website that lists their reviews.io ratings. These look remarkably similar (Aldi copy cat like) to Trustpilot. Reviews.io is not an open platform like Trustpilot - it requires a multi-step process before you are able to leave a review. (Request on Reviews.IO, they then follow up via email or chat, you must then prove you have made a purchase, and then this must be approved by Order Blinds. Which can be a multi-day process.) I have no doubt results in many disgruntled customers giving up before leaving the review. Please head this warning and choose a competitor.”

Helpful Report

Posted 4 years ago

Hi Mr Clementson, Thank you for taking the time to leave us a review. We've reviewed the correspondence on our system regarding your order and can see that the last communication was from my colleague Emily, which was on May 17th replying to your last email, to which we have received no response as yet, and so no further action has been taken. We have also reviewed the video that you have sent, and can see that the blind is stopped at both a lower and upper level, showing that the blind is operating correctly and locking in place where needed. As we have shown, the blind is working as it should, and therefore as it's not a faulty or damaged product and was made to your bespoke measurements, we are unable to offer a refund. As offered by Emily, we will arrange for the team to check over and video the operation of the blinds once more, and send you the footage to review. We will happily return the blinds to you and cover the cost of postage ourselves, as a gesture of goodwill, as previously discussed. We use reviews.io as it is a reputable platform used by many large companies to gather genuine reviews from their customers. We send review requests to all of our customers and offer no incentive for doing so, which we believe ensures that only genuine reviews are posted by verified customers of ours. We are an independent online company and therefore reviews are crucial to our success and taken very seriously, which is why we have chosen this review platform as it ensures that only genuine customers are able to leave feedback. We will be in touch shortly with the videos, and look forward to resolving the issues as soon as possible.

Posted 4 years ago

“Good service. Delay due to Covid but was informed of this via email. The blind was beautifully made. Excellent quality. Looks fabulous. One little niggle is the screws not long enough so my husband had to use his own. Not a problem to us but could be for those less handy”

Order Blinds Online 5 star review on 1st February 2021

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Posted 4 years ago

“Faultless, speedy service, quality roller blind. Would recommend and use this company again. Very useful being able to order fabric sample first. The company thoughtfully sent an extra sample in slightly different shade as well as. It was better than the one is ordered, thank you for initiative. I’m delighted with the blackout roller blind I ordered.”

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Posted 5 years ago

“Helpful and professional service. Very pleased with my blinds.”

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Posted 5 years ago

“this company i would not trust i ordered over the phone one day then the next they took my money then a fortnight later i get an email saying that my order had been put on hold by mistake how can this happen when the guy took my order over the phone straight into the computer and saying my order had gone through yet they took my money before they even did the order JUST DONT TOUCH THESE AT ANYTIME”

Helpful Report

Posted 6 years ago

“Ordered seven blinds (cost of order was over £1000). Blinds arrived but when opened six were wrinkled and creased. Notified Order Blinds' about this and was told to wait a week for blinds to 'drop' as the creasing was caused by the blinds being rolled up. When they didn't drop I made contact again and this time was told that the creases were either caused by transport/delivery (transport that the blind company arrange) or storage of the blinds from delivery to installation (the blinds had been innocently stored inside a house). When I complained again I was told this time that it was either the fabric at fault (not the case as the laminators had confirmed the batch of fabric was fine when received) or because of installation. How can installation cause massive creasing within the blinds' surface in six of the seven blinds? Just look at the photos! Complained and asked for a refund. Had to chase up this complaint with a few emails and a phone call as wasn't responded to. Was told no I wouldn't get a refund but they could offer me 15% off next order! However, if I did this, they wouldn't be able to guarantee success next time around. When I responded to this because I wasn't happy my email was ignored. Complaint was dealt with in a very dismissive way. Wasn't even put in touch with managing director when requested which is a must in this kind of situation. Customer service team are slow to respond; You will constantly have to chase responses and are made to feel unimportant. I have looked at other reviews and can see other similar complaints. My advice: GO DIRECTLY TO NV BLINDS (the company that order blinds use to do their lamination). They offer the same service but better and without the ridiculous mark up in price. Order Blinds cannot deliver and have no concept of quality control or providing a decent service. Consulted Citizens Advice and will take this further. Use this company at your own peril!”

Helpful Report

Posted 6 years ago

“Ordered the no drill blind for our bathroom, very impressed with the quality of the product everything feels like it will last lovely design and best of all so easy to fit… no ffing or jeffing required.”

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Posted 2 months ago

“Very easy ordering process. Just ensure you use a metal tape measure when calculating the width of blind required. Delivery took around 10 days which is fine as all orders are bespoke. Quality of blind is excellent with little additions that make all the difference.”

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Posted 4 months ago

“Excellent service and blinds, it’s now the second time I have used this company.”

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Posted 4 months ago

“Helpful, professional approach and very patient.”

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Posted 4 months ago

“Speedy delevery very well packed and fitted extremly well .”

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Posted 4 months ago

“Absolutely brilliant! Fantastic blinds, great qualitly, look fab and easy to put up!”

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Posted 4 months ago

“Fantastic quality and clear communication throughout. I purchased double blinds and they were easy to install. The free samples helped us choosing the right colour and material. I paid for mismeasurement insurance but luckily didn`t have to use it.”

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Posted 5 months ago

“High quality blinds that fitted perfectly and arrived on time. Easy to install and they work really well.”

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Posted 5 months ago

“The blinds fitted perfectly and the instructions were clear and precise. I love the blinds I ordered. Thank you so much. My one and only criticism is not about the order, but I have since been bombarded with the advertising and offers. It’s a bit much.”

Helpful Report

Posted 6 months ago

Hi Karen, Thank you for your kind review! We’re thrilled to hear that you’re happy with your blinds and that the fitting process was smooth. We do apologise for any inconvenience caused by the marketing communications, and we completely understand your concerns. We’ll certainly take your feedback on board and ensure we adjust the frequency of these messages. If you ever need any further assistance, please don’t hesitate to reach out. Thanks again for your support! Best, The Order Blinds Team

Posted 5 months ago

“I am very please with order blinds, I have had enquiries which was dealt with very promptly The blinds are always true to size and colour.”

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Posted 6 months ago

“Very good idea, worked really well for me where I needed no screw fixing in bathroom”

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Posted 6 months ago

“Good quality blinds and well packaged. Arrived on time. Good communication and would buy again”

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Posted 6 months ago

Order Blinds Online is rated 4.8 based on 2,813 reviews