Order Blinds are a disgrace. The company continually fobs you off and will not accept that the blinds delivered do not operate as intended. The “Blackout Perfect Fit Roller blinds” we ordered fit the window frame perfectly however the blind does not close or stay in position. Customer Services organised the blinds to be picked up and then assembled them in the warehouse. They shared a video as “proof” that the blinds function correctly however the video only shows someone rolling the blinds down and back up without remaining in position. After several emails suggesting that we wanted a refund it was refused and I was told my only option was to have the blinds re-delivered. As testament to the companies customer service approach - ie “hope that you go away” my last correspondence with Order Blinds was May 17th (today is 13th June) and I have not heard anything since, have not received a refund, and they still have the blinds. Unfortunately I did not see the countless terrible Trustpilot reviews, rather I was misled by the website that lists their reviews.io ratings. These look remarkably similar (Aldi copy cat like) to Trustpilot. Reviews.io is not an open platform like Trustpilot - it requires a multi-step process before you are able to leave a review. (Request on Reviews.IO, they then follow up via email or chat, you must then prove you have made a purchase, and then this must be approved by Order Blinds. Which can be a multi-day process.) I have no doubt results in many disgruntled customers giving up before leaving the review. Please head this warning and choose a competitor.