Ordered seven blinds (cost of order was over £1000). Blinds arrived but when opened six were wrinkled and creased. Notified Order Blinds' about this and was told to wait a week for blinds to 'drop' as the creasing was caused by the blinds being rolled up. When they didn't drop I made contact again and this time was told that the creases were either caused by transport/delivery (transport that the blind company arrange) or storage of the blinds from delivery to installation (the blinds had been innocently stored inside a house). When I complained again I was told this time that it was either the fabric at fault (not the case as the laminators had confirmed the batch of fabric was fine when received) or because of installation. How can installation cause massive creasing within the blinds' surface in six of the seven blinds? Just look at the photos! Complained and asked for a refund. Had to chase up this complaint with a few emails and a phone call as wasn't responded to. Was told no I wouldn't get a refund but they could offer me 15% off next order! However, if I did this, they wouldn't be able to guarantee success next time around. When I responded to this because I wasn't happy my email was ignored. Complaint was dealt with in a very dismissive way. Wasn't even put in touch with managing director when requested which is a must in this kind of situation. Customer service team are slow to respond; You will constantly have to chase responses and are made to feel unimportant. I have looked at other reviews and can see other similar complaints. My advice: GO DIRECTLY TO NV BLINDS (the company that order blinds use to do their lamination). They offer the same service but better and without the ridiculous mark up in price. Order Blinds cannot deliver and have no concept of quality control or providing a decent service. Consulted Citizens Advice and will take this further. Use this company at your own peril!