Order Blinds Online Reviews

Name: Order Blinds Online
Address: Unit 10 Barbrey Business Park, Orston Lane, Bottesford, Leicestershire
Rating: 4.76

4.8 Rating 2,697 Reviews

96 %

of reviewers recommend Order Blinds Online

4.8

Based on 2,697 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1488229

Email:

info@orderblinds.co.uk

Location:

Unit 10 Barbrey Business Park,
Orston Lane,
Bottesford
Leicestershire
NG13 0GY

Order Blinds Online 5 star review on 5th April 2024

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality blinds. Not the best finish though (the bottom lacks precision : bar not in the middle and seams not perfect).”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to leave us a review. I'm so sorry to hear the blind you've received isn't up to our high standards. We can certainly arrange for a remake or repair of the blind based on a manufacturing error. If you could please email photos to us of this issue to info@orderblinds.co.uk and our Customer Service team will help you get this sorted out right away. Kind Regards, May

Posted 6 months ago

“Lovely blind - definitely not “easy fit” as stated for me. The wall plugs didn’t fit properly so I used others and it keeps coming loose at the top on one side. It looks lovely though 🙂”

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Posted 7 months ago

“Easy to place an order, frequent updates on order status and ultimately delivered on time. However, the order was incorrectly fulfilled in places (a different colour operating chain was supplied from that ordered, as an additional expense) and the overall quality of the product wasn't that great, imho (poor finishing on stitching). A good attempt at good service but I certainly wouldn't consider purchasing the same product again, based on quality.”

Helpful Report

Posted 1 year ago

Hi there, Thank you very much for taking the time to leave us a review. I'm sorry to hear that you're not happy with the blind you have received. I have checked over our email systems & can't see that you have previously been in touch with us before to advise on these issues. Should you wish to have these issues resolved, if you could please send photos to us of the issues you have reported in your review & our Customer Service team will happily assist you. You can email the photos across to info@orderblinds.co.uk.

Posted 1 year ago

“I ordered 3 blinds for a bay window, and when they were delivered they had not been pattern-matched. Although the company ultimately rectified this, the inconvenience was considerable and made worse by a their somewhat unhelpful attitude. It is easy to give a company positive reviews when things go well, but perhaps they are best judged by their dealings with customers when things go badly.”

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Posted 1 year ago

“The blind itself is nice - the quality seems good and the pattern is as ordered. However, it has come up a little small. They say to measure width at top and bottom and supply the narrowest width. My window has tiles at bottom, so I supplied this width (115cm) although the top is 2 cm greater. The blind with plastic fittings supplied was only 114cm, and the width of fabric only 111cm. As its for a bathroom (and not a bedroom where excluding light would be important) it's acceptable, but it would have been nice to know the difference between width of fabric and total width of fittings (I would have ordered the top width); and even then the blind supplied is smaller than ordered. As the blind is usable, I haven't gone back to the company about this. The company itself seem nice - they mailed me to say the first attempt at blind had failed quality control and they were remaking. They also phoned me to say why delivery was delayed (apparently the courier couldn't find my address!).”

Helpful Report

Posted 1 year ago

“The correct blinds were delivered efficiently but they were a tiny bit too wide so that we could not put the cover on which was a shame. We are very pleased with the product.”

Helpful Report

Posted 1 year ago

Hi Jenney, Thank you for taking the time to leave us a review. I'm sorry to hear that the blinds have been made slightly too wide. I have checked over our email systems & can't see that you have previously been in touch with us before to allow us to resolve this for you. I have asked our Customer Service team to get in touch with you as soon as possible.

Posted 1 year ago

“Good system but doesnt seem to quite fit the window in one corner Windows are brand new and we measured in more than one place across the window so wonder if the blind has been cut slightly wrong. It will work at a push but just means it wasn't quite as straightforward to fit as hoped”

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Posted 1 year ago

“Blinds were lovely only negative they take 2 weeks”

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Posted 2 years ago

“This is a great blind that blocks all light out. Fitted it 2 weeks ago and it has broken. Would be a great blind if it did not break so easy.”

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Posted 2 years ago

“I've never installed blinds before, and I'm not much of a DIY person so I struggled with the bottom up blinds. I called customer service for help who said they would email me with more information, and that it was very easy. I didn't receive anything and was left feeling incompetent and frustrated. I've finally figured it out and the blinds look nice, but they aren't straight forward to use (doesn't take much for the blinds to lose tension). Happy with the overall result.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave a review. I'm sorry to hear of the issues you've had with the blind. I can see that you have spoken to my colleague earlier this month about these issues, however, I can see on our system we did follow this up with an email to you to help with troubleshooting, so I do apologise that this didn't come through to you. Please accept our apologies for the inconvenience caused & should you need any further help with this, our customer service team are available for help on this.

Posted 2 years ago

“The blinds for UPVC windows once fitted are excellent. However, because we are instructed to measure the glass it does not take into account a) the slightly protruding rim of the frame or b) the slight variation of 5mm at the top compared to the bottom of the glass pane because of the age of the house. I rang to get some advice which wasn’t adequate. I should have been told to take the smaller measurement, whereas I took the larger. Consequently, not one of the three frames fitted. We had to cut off a small piece of metal from each frame and had a real battle getting the frames to clip to the window. Once we succeeded they look amazingly good. Simple directions are all very well but a bit more guidance and information is needed at the measuring stage. I am very hands on and am used to these things, but I had difficulty.”

Helpful Report

Posted 3 years ago

“The quality of the blind is lovely and it fits perfectly so 5/5 for product. It did take nearly a month to arrive which was frustrating especially when we called and they told us it was be here within the next day or so and it never was. We just kept getting fobbed off by customer service which was annoying. Be honest even if it’s not ideal because it’s even more annoying to continually expect it.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review. Looking over your order, the blind was despatched in the timescale provided, however we do apologise for giving you incorrect information regarding the delivery of your order. Of course this isn’t the service we try to provide so will look into what happened to prevent it happening again.

Posted 3 years ago

“Gorgeous blind! However delivery was so long and delayed communication from customer service. If you don’t need in a hurry then it’s fine.”

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Posted 3 years ago

“Unfortunately blinds arrived without wall fixing brackets. A phone cal had them in the post, but only side fixing brackets were sent. I needed top fixing. I had to drill these to be able to use them. Blinds were sent without fixing instructions. The instructions for the type I had bought were not in the instructions library on the Web site. Another phone call and a PDF was sent by email. once fitted the blinds are nice and decent quality.”

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Posted 3 years ago

“Made to measure lamp shades not very well made. Material not tight enough on the circular rings where the material joins. 3 shades ordered and on all the material is not stretched enough at this position. Certainly not the same standard as Laura Ashleigh made to measure lamp shades.”

Helpful Report

Posted 4 years ago

“The lampshades received were fine in design and material but the joins were clumsy with visible glue so the finish was not as good as should have been.”

Helpful Report

Posted 4 years ago

Dear Mrs Stoddard, Thank you for taking the time to leave a review, I'm sorry to hear that your lampshades are not to the quality expected. If you could please send us over some photos showing the issue to info@orderblinds.co.uk our Customer Service team will be happy to assist and provide replacements If required.

Posted 4 years ago

“Customer service is good. I was in touch about my disappointment of the product. I was assured the measurements are correct. I included photo's to demonstrate that the product allows light between the blind frame and window frame. I since learned there is a within 2mm allowance. If I had known or seen the product allowed light in, I would not have purchased. I think the product is too expensive for what I got. Perfect fit and black out means just that to me, I thought no light would come through.”

Order Blinds Online 3 star review on 30th September 2019

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Posted 4 years ago

“Ordered night and day blinds for my whole house. Service was awful as everytime I called I got a different story. Blinds eventually arrived after waiting in for 3 days. One had a mucky mark in the middle which wasn't great but couldn't be bothered with the hassle of trying to deal with it. Blinds are ok and do the job”

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Posted 4 years ago

“The BlocOut Blind I bought required screwing on the bottom, which I cannot do because the bottom is made of wood in a rental. This should be more clearly indicated, and a simpler on side plaster wall mechanism like on top would be better. There was some light leakage on corners and , but with some black tape is became good enough, not pretty though.”

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Posted 4 years ago

“Nice blinds but let light in the bottom but apart from that ok”

Helpful Report

Posted 4 years ago

Order Blinds Online is rated 4.8 based on 2,697 reviews