One Pound Sweets Reviews

Name: One Pound Sweets
Rating: 4.69

4.7 Rating 4,089 Reviews

93 %

of reviewers recommend One Pound Sweets

4.7

Based on 4,089 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Pound Sweets:

One Pound Sweets was setup in 2019 with the sole aim of delivering delicious retro and traditional sweets to customers across the land.

We love sweets - like seriously we eat way too many - and we wanted to share this passion with the brilliant people of the UK.

Our sweets are hand picked to be super tasty, super retro and super affordable as all our bags can be bought from as little as £1.00

So head on over to the website at https://onepoundsweets.com and fill your cart with goodies

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One Pound Sweets 5 star review on 19th September 2024

Karen D

One Pound Sweets 5 star review on 15th April 2024

Marie B

One Pound Sweets 5 star review on 5th May 2023

Sheryl L

One Pound Sweets 5 star review on 3rd May 2023

Joanne W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive my order and everytime I contacted them about it the goalposts kept changing eg you have to wait 7 days before we class it as lost, then it was 10 days , then it was 14 days. Had to go through PayPal to get my refund. Your customer services are absolute rubbish and I would never place an order with this company again.”

Helpful Report

Posted 1 year ago

your parcel was confirmed as lost after 14 day period and were refunded in full

Posted 1 year ago

“Unfortunately most pop had a use by date of September and didnt taste nice.”

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Posted 1 year ago

“The sugar free sweets are really disgusting to taste,and poor and arrogant customer service...never order again”

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Posted 1 year ago

“Please do not buy this! It’s not a pick n mix it’s just one blue sweet! When I contacted customer services they were absolutely useless told them it’s my own fault and there’s nothing they can do as they don’t actually make the mix they buy it from else where! I’m gutted as this was for my daughter party! Never ever order from here again!”

Helpful Report

Posted 1 year ago

“Very poor as these were not the sweets I was after. These are a replacement sweet peanut not the original ones which the picture suggested”

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Posted 2 years ago

“Hi you have sent this review for me to complete but as of today 10 May I have not actually received them”

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Posted 2 years ago

your order was delivered https://www.royalmail.com/track-your-item#/tracking-results/NB491400899GB review or remove this review

Posted 2 years ago

“Didn’t get the correct sweets and the sweets was all in a box the bags was open”

Helpful Report

Posted 2 years ago

“3 of my boxes of sweets were broken leaving broken bits of plastic in the sweets. These were getting used for passing on to someone which I now cannot do. When I emailed to ask for advice I was told they do not offer refund because the sweets can still be used!! Not the product I purchased though, this being a “box” of sweets”

Helpful Report

Posted 2 years ago

“My rainbow drops did not arrive so I asked ebay for a refund. Very disappointed with your service”

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Posted 2 years ago

hi, you didnt order any rainbow drops and you didnt order via ebay so what is this review about? please remove or revise to reflect your actual experience with One Pound Sweets....

Posted 2 years ago

“Would describe the company as the Ryanair of Sweets! I’ve ordered several times, cheap price, fast delivery, regularly receive discount codes. However on this order the parcel reached Evri’s depot and then stalled. Eventually (after 10+ days of no status change) the parcel was deemed missing and my order refunded. However the customer service from the company was shockingly poor! First they only respond if you fill in the online form from the website - replying to their email response to the form, is ignored (even when their response to the form says reply to the email!). Despite saying on each interaction I still want the order re-picked and sent again, it was refunded and hence cancelled. I used a voucher to get 25% off at the time I ordered. When I asked for another code so I could re-order (after they had refunded) they responded saying no offer codes are valid. I also asked to be credited the value of the original discount, so I could re order at the same cost to me as my original order, but they never responded to that ask at all. Nor did they offer a 20% code which was valid at the time and visible on their Facebook site. Nor did they offer any goodwill gesture for failing to deliver my original order. If you read their trustpilot company responses it will be clear the level of poor customer service you can expect. They seem to think that when their courier fails it’s not a reflection of their company, when ultimately they have chosen their courier and have the option of choosing a better courier- the service of Evri/Hermes is no secret.”

Helpful Report

Posted 2 years ago

as explained your order was lost by the courier and you were refunded in full by ourselves. code was limited to the day you ordered so no further code was offered

Posted 2 years ago

“never recieved them said they sent them back”

Helpful Report

Posted 2 years ago

we have received your order damaged and resent it out to you- please review 1* review thanks

Posted 2 years ago

“a con got 7 packets of cream cracker as my 7 mystery items. And the £10 mystery box was worth less than £10 when i added up the contents. stay clear”

Helpful Report

Posted 2 years ago

“I have not received my order. Please could I be refunded or sent a new order.”

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Posted 2 years ago

“I ordered sweet peanuts there was no flavour of peanuts at all, they just tasted vanilla very bland .”

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Posted 2 years ago

“Sorry to say but this is the 2nd time in 6months my purchase has gone missing.i blame evri for this but i dont understand why you are still using this company.”

Helpful Report

Posted 2 years ago

sorry if your order has gone missing, however this is out of our control and can happen with any parcel from any retailer so leaving US the 1* review makes us sad as you have been refunded at our own cost, yet we get the negative review...

Posted 2 years ago

“Disappointed with your customer service Attitude to my complaint I won’t be using you again Good bye”

Helpful Report

Posted 2 years ago

“I am only doing this review as it was requested via email. When I received my order it was a complete mess. I had ordered 9 large packs of various crisps and when I opened the box the crisp bags were emptied all over the place. Every time I went to pick up a pack they all came pouring out the other end. 5 large packs of crisps out of 9 were damaged and open and it was a complete mess. So disappointed. They also don't replace the damaged items. I'm disabled and when I order things it's because I can't go to the shops so I need for them not to be damaged and going in the bin. They did refund the redundant items but that left me needing to order from somewhere else which is more hassle.”

Helpful Report

Posted 2 years ago

sorry if your order was damaged this can happen on route as the parcel passes through several depots we send over 10,000 parcels a month so a handful will get damaged unfortunately

Posted 2 years ago

“Response to harassing email from one Pound Sweets Hello Kindly refer to correspondence wirh your office below. And don't ever contact me again. I will view any further contact as harassment. Its clear who is lying. Kind regards Subject: Re: Formal complaint- Tracking number H018EA0000663943- not delivered on 30.03.23 hi YOU refused the parcel so the issue is 100% down to you We will refund you once we receive the parcel back but NOT before If you make a complaint with your bank it will be rejected so dont waste your time You have just been a massive waste of my time as you could have had the parcel the first time they delivered it but for no apparent reason you would not simply open the door to the courier and move 3 meters back If you are shielding you should know how to receive parcels safely Also do not order again with us Thanks One Pound Sweets Team From: Ngozi Sent: Friday, March 31, 2023 10:24:41 AM To: One Pound Sweets ; Evri Support Cc: Evri Support Subject: Re: Formal complaint- Tracking number H018EA0000663943- not delivered on 30.03.23 Hello Evri delivery person came on 30.03.23, but refused to deliver my parcel as I refused to open my door to take a photo. Kindly inform your Evri delivery person about disability discrimination act. Inform Evri- Enter the building and go to the 4th floor. Knock my door and wait for answer as due disability, can't go downstairs to pick-up parcel and leave parcel directly in front of flat door , number 51.At home due to disability and homebound, so will answer. Thank you for reading my email. Looking forward to your response. Kind regards”

Helpful Report

Posted 2 years ago

you refused to accept the parcel because you were "shielding" but the driver could have easily dropped the parcel off at your doorstep but you refused this your order was returned but before we had a chance to refund you, you wrongly started a chargeback with the bank you could have easily had your order as the deliver driver was at your door and you spoke to them, waste of everyone's time and money.

Posted 2 years ago

“delivered as if the box had been kicked about next day delivery 6 days later pay for a service you never get use a better courier ervi are a joke off a company to use Delivery photo was off a road not my flat”

Helpful Report

Posted 2 years ago

“Absolutely rude. Sent me the wrong sweets and when questioned I was told the product page says that the pictures are for illustration purposes only, as I screenshot the pages it was nowhere to be seen, in response to this comment from me, this is what they stated below. you have received rhubarb and custard sweets so this is what you have we wont offer any refund or replacements here as you have received the items you ordered images are for illustration purposes and not always how the sweets are the sweets are pink and yellow and taste of rhubarb and custard so are accurate. I quote the sweets are pink and yellow and taste of Rhubarb and custard. Absolute joke. They sent me Rhubarb and custard twists. Completely different sweet. Also they sent some drumstick bars which were open and said because they come in a pack of 10 they can't do anything about it. DO NOT ORDER!!”

Helpful Report

Posted 2 years ago

One Pound Sweets is rated 4.7 based on 4,089 reviews