One Pound Sweets Reviews

Name: One Pound Sweets
Rating: 4.69

4.7 Rating 4,091 Reviews

93 %

of reviewers recommend One Pound Sweets

4.7

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Pound Sweets:

One Pound Sweets was setup in 2019 with the sole aim of delivering delicious retro and traditional sweets to customers across the land.

We love sweets - like seriously we eat way too many - and we wanted to share this passion with the brilliant people of the UK.

Our sweets are hand picked to be super tasty, super retro and super affordable as all our bags can be bought from as little as £1.00

So head on over to the website at https://onepoundsweets.com and fill your cart with goodies

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One Pound Sweets 5 star review on 19th September 2024

Karen D

One Pound Sweets 5 star review on 15th April 2024

Marie B

One Pound Sweets 5 star review on 5th May 2023

Sheryl L

One Pound Sweets 5 star review on 3rd May 2023

Joanne W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iam only giving one star because it had been taken 2 weeks for my delivery. And I still haven’t received my order. Even though it was dispatched over a week ago. I have tracked on Hermes website and they still haven’t received it. This is my second order. The sweets and chocolate I have ordered previously have been very good. Hence why I reordered.”

Helpful Report

Posted 3 years ago

sorry for the issue here your order has been confirmed as stolen at crewe depot which is why it is showing as "awaiting collection" we have issued you a refund today.

Posted 3 years ago

“Sorry, can't give a good review yet because I still haven't received the goods.”

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Posted 3 years ago

“Didn't receive anything from my order!! I want a refund”

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Posted 3 years ago

hi we can see your order was delivered the next day after ordering https://www.dpd.co.uk/apps/tracking/?parcel=15503806727557*19636 not sure why the 1* review.

Posted 3 years ago

“This company uses Hermes as it's courier which results in it being hit and miss whether or not you get your order. It is a shame as they are a good company which have let themselves down by using Hermes. After 3 weeks I am still waiting...”

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Posted 3 years ago

“Half of my order never arrived and the half that was, was by Hermes. They just through over gate and didn't knock or ring bell. Sent an email to complain as couldn't find a phone number but was completely ignored. Will never use again.”

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Posted 3 years ago

“Never received order took a while to get refund would have preferred repeat order all a waste of time wouldn’t use again”

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Posted 3 years ago

“I did not get my order”

Helpful Report

Posted 3 years ago

“The sweets I ordered came with 8 sweets missing and the box looked liked it had been chewed by a mouse or rat, the Kit Kat’s that were still in it had been partly eaten what looked like to be a mouse or rat, the courier took it back and since corespondense stopped from your end I have no order and no cash returned, I will not recommend your company to my friends and family after the way I was treated.”

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Posted 4 years ago

“No customer service! Less in bag than advertised”

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Posted 4 years ago

“Not the proper sweets taste like plastic very disappointing”

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Posted 4 years ago

“All of the sweets I ordered were delivered elsewhere(no idea where so I went without) which is very disappointing.”

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Posted 4 years ago

“Box came damaged like someone had throw and stamped on it and the things inside were melted”

Helpful Report

Posted 4 years ago

sorry for the issue here, we have no support tickets from you so we could have easily resolved this. the damaged clearly happened on route.

Posted 4 years ago

“I am unable to give a review of your products (£15+) as the courier you use (Hermes) did not ring my doorbell, instead they left it in my wheelie bin outside of my back door gate. This bin was then uplifted to empty before I was able to retrieve the parcel.”

Helpful Report

Posted 4 years ago

sorry for the issue here. couriers do knock on every house door and then if no answer leave in a safe location. if you read your emails you would have seen the parcel was delivered and could have retrieved the parcel to avoid it being binned.

Posted 4 years ago

“Order not received”

Helpful Report

Posted 4 years ago

sorry your order never arrived. we have no support tickets from you however. we have refunded you today for the lost parcel.

Posted 4 years ago

“Extremely disappointed, I ordered 5 Nestle Crunch Bars and paid for next day delivery as I needed them for a cake I was making, delivery was great they arrived in time but upon opening the bars every single bar was broken, not just snapped in half but broken into many pieces, this left them unable to be used, maybe as delivery charges were quite high I would have expected the fragile bars to be packed better to protect the product more.”

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Posted 4 years ago

“................”

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Posted 4 years ago

not sure why the basic 1* review here. we dealt with your issue with was caused by the weather which is out of our control and you were refunded for the damaged items.

Posted 4 years ago

“Because you didn't put my address on parcel correctly it didn't get delivered and is unlikely to be delivered now .I even alerted you to the issue and was assured via email that my address was ok .but it isn't at all.refund please .”

Helpful Report

Posted 4 years ago

you. emailed asking us to change the address to one provided in the email - the address in the email was EXACTLY the same as the one on the order. the order has also BEEN DELIVERED so not sure why the 1* review https://www.dpd.co.uk/apps/tracking/?parcel=15502888439660*19531&geoSession=5994184a-7950-4318-bbea-161333787de1&search

Posted 4 years ago

“I’ve already told you please unsubscribe me.”

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Posted 4 years ago

there are unsubscribe buttons on every correspondence from us so you can do this in less than the time it took you to write the review.

Posted 4 years ago

“Goods were packed tight into small box with crisps and popcorn underneath heavy sweets. When o sent photos was told would only replace if bags were burst so left with lots of bags of crumbs. Won’t be reordering”

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Posted 4 years ago

“I still havent received my order.”

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Posted 4 years ago

One Pound Sweets is rated 4.7 based on 4,091 reviews