One Pound Sweets Reviews

Name: One Pound Sweets
Rating: 4.69

4.7 Rating 4,089 Reviews

93 %

of reviewers recommend One Pound Sweets

4.7

Based on 4,089 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Pound Sweets:

One Pound Sweets was setup in 2019 with the sole aim of delivering delicious retro and traditional sweets to customers across the land.

We love sweets - like seriously we eat way too many - and we wanted to share this passion with the brilliant people of the UK.

Our sweets are hand picked to be super tasty, super retro and super affordable as all our bags can be bought from as little as £1.00

So head on over to the website at https://onepoundsweets.com and fill your cart with goodies

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One Pound Sweets 5 star review on 19th September 2024

Karen D

One Pound Sweets 5 star review on 15th April 2024

Marie B

One Pound Sweets 5 star review on 5th May 2023

Sheryl L

One Pound Sweets 5 star review on 3rd May 2023

Joanne W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not arrived emailed 5 times had 1 reply saying at my neighbours which is not correct as checked”

Helpful Report

Posted 1 month ago

“Got several emails saying my package was delivered, it’s almost a week later and there is no sign of my package at all.”

Helpful Report

Posted 3 months ago

“I received an email with an offer if save £5 when you spend £15. I spent 23.20 and saved £5. However when I received my order there were two items missing (same product) totaling £1.08. I emailed and received saying there had been an inventory error at the time of picking and my missing items would be refunded. But my refund was only £1.08 and not £2.08. I queried this with them and my first email was ignored and the reply to my second email was to say my refund had been processed. My query regarding the refund amount was not addressed. I know it's only £1 but it's the principle. I've unsubscribed from emails, I won't be placing any more orders and I certainly won't be recommending One Pound Sweets.”

Helpful Report

Posted 3 months ago

the items you purchased were on sale and then you also used a promo code so this is the total cost for both items. you cant expect a full refund when they were on offer and you saved further money with a promo code. So this 1* review I pointless as you were refunded correctly.

Posted 3 months ago

“Items arrived damaged & a very short best before date. Contacted supplier and received only a £1 refund & a very rude reply. Will not use again nor would I recommend”

Helpful Report

Posted 3 months ago

“The order was wrong and very quick to respond to the first email sent out again only 3 items in the box. No response from second email”

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Posted 4 months ago

“Package was not received, lost by Amazon, a refund is now on the aay to me.”

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Posted 4 months ago

“made regularr oders, his last time the couurier amazon did not leave package, parcel was missing, did contact cusmer services, heard nohing from them, still a month later, money taken,, no order recieved”

Helpful Report

Posted 4 months ago

“Great sweets but terrible delivery service. Customer service weren’t helpful and still not received refund. Won’t be using them again until an alternative courier is given.”

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Posted 4 months ago

“I have emailed 3 times now to tell you a few things where missing from my order no1 as replied and it's been 3 weeks not very good customer service only way to contact is by email”

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Posted 5 months ago

“They not worth the money you pay should be cheaper then what they selling for”

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Posted 6 months ago

everything you bought was made by Cadbury and everything you bought had a price on the packet. So you CANT buy them cheaper as this is the price on the packet!

Posted 6 months ago

“I have yet to receive my items. I received a ‘delivered’ photo on an email, this door was not mine and looked smaller than the parcel expected to be. I contacted the seller the same day via email on PayPal, no reply. A few days later emailed again to another email thinking it was just an error, then got an automated reply stating it was delivered with said photo. I replied to again no reply. Really disappointed, I understand that there’s a big rush at Christmas but I needed these the week following the delivery for school gifts and I haven’t been able to do this, also down over £20 for a gift I haven’t received. Really disappointed as I have used these before and it’s been fine.”

Helpful Report

Posted 6 months ago

“The sweets were spoiled and inedible (Turkish delight) there was No powder. They were rock solid like boiled sweets. Would Not refund me when I told them about this. as they said it’s not their fault. I suggested a 50% refund as I understood if they’re ’in date’ they weren’t to know but I am also not at fault and they refused me this. Customer service absolutely appalling. Do not buy!”

Helpful Report

Posted 6 months ago

“Amazon left parcel in doorstep and went.”

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Posted 7 months ago

“Don't not receive them never buy your sweet again I payed 12.99 for nothing I told my friend about you can give us a refund because it my fould you should of make sure and send me a message.”

Helpful Report

Posted 8 months ago

your order was delivered 2 days after you ordered.

Posted 7 months ago

“Items never arrived, and company communications rude. Did not refund post and packaging, got this refunded through Paypal. Wouldn't touch this company again with a barge pole...registered as Traditional Sweets.”

Helpful Report

Posted 8 months ago

“BEWARE!!! To say I'm very disappointed with their after sales service is an understatement. I ordered X amount of sweets only for part of the order arriving. I contacted them and they offered a partial refund. This then made the order more expensive per item due to p+p costs remaining the same which I wasn't happy about and told them so. They more or less said like it or lump it and we won't be offering you a refund or return postage costs. Very arrogant and unprofessional of a company that deals with the public. I will never order from them again & will not recommend them to anyone. Well done One Pound Sweets for being the worst dealings I've had with a company. One only has to read the other reviews elsewhere and their obnoxious replies, says it all.”

Helpful Report

Posted 8 months ago

“Not very impressed decided after a really horrible order to go with joes sweet barn much better place an very good value for money unlike this place.Two items missing from order like they forgot em.”

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Posted 8 months ago

“Awful company to deal with. I would absolutely not recommend buying from them.”

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Posted 8 months ago

“I recieved out of date sweets and not the refund as well.”

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Posted 8 months ago

Helpful Report

Posted 8 months ago

One Pound Sweets is rated 4.7 based on 4,089 reviews