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One Pound Sweets Reviews

4.7 Rating 3,739 Reviews

93 %

of reviewers recommend One Pound Sweets

Company Reviews

Product Reviews

4.7

Based on 3,739 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Pound Sweets:

One Pound Sweets was setup in 2019 with the sole aim of delivering delicious retro and traditional sweets to customers across the land.

We love sweets - like seriously we eat way too many - and we wanted to share this passion with the brilliant people of the UK.

Our sweets are hand picked to be super tasty, super retro and super affordable as all our bags can be bought from as little as £1.00

So head on over to the website at https://onepoundsweets.com and fill your cart with goodies

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One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 5th May 2023

One Pound Sweets 5 star review on 3rd May 2023

One Pound Sweets 5 star review on 25th June 2022

One Pound Sweets 5 star review on 25th June 2022

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and a great range, but the pacakging on three bars were split leaking sticky mess over the entire delivery. Despite sending 3 messages asking for part replacement of my order I was ignored. Disappointing service.”

Posted 1 week ago

“Twice they have sent less than I ordered, and twice they have failed to refund me, despite saying they would.”

Posted 1 week ago

we do not have any support tickets from you about this

Posted 18 hours ago

“They made an error on my order and refused to replace so won't be using again”

Posted 1 month ago

YOU made the error on your, thinking you ordered sugar free aniseed twists when we dont actually sell these. YOU ordered aniseed drops and this is what we sent you. So not sure why the 1* review when you ordered the wrong item

Posted 1 month ago

“I never received my order. The courier stated the package was damaged when they received it so returned it to the vendor. I wasn't contacted by the vendor. I made a query and was refunded.”

Posted 1 month ago

“Dolly mixture pouch Very dry and hard. Uneatable. So disappointed.”

Posted 1 month ago

“Order supposed to be delivered last Tuesday it’s now following Tuesday no order! Sent same email twice apparently they are waiting on my order returning! No reason why and I have to wait on refund awful customer service”

Posted 2 months ago

“Sweets were delivered into my waste food caddy! I didn't know. I added waste food to it in the dark as i put it out for collection. A couple of days later i saw an email saying my sweets were delivered safely😡🤬into the waste food caddy. One Pound Sweets has blamed me and refused to put things right. Who puts sweets into bins contaminated with rotting food anyway🥵! The courier was Evri! I'm furious!”

Posted 2 months ago

“I've not received them and won't be using this company again”

Posted 2 months ago

your order is being returned to us https://www.evri.com/track/parcel/H018EA0001119472/details once returned you will be refunded in full

Posted 2 months ago

“Most bags underweight, broken sweets, customer service could do with some training in etiquette. Won't be using again”

Posted 2 months ago

“You might want to check about my order before sending emails out asking me for my feedback. The order was damaged in transit, I was refunded without being asked if I want a replacement instead. Poor customer service !”

Posted 2 months ago

your email stated you required the sweets for a birthday party that you stated had already happened so we refunded you for the as clearly they were no longer needed. courier lost parcel you were refunded in full.

Posted 2 months ago

“Not what was advertised”

Posted 3 months ago

“Didn't receive my order and everytime I contacted them about it the goalposts kept changing eg you have to wait 7 days before we class it as lost, then it was 10 days , then it was 14 days. Had to go through PayPal to get my refund. Your customer services are absolute rubbish and I would never place an order with this company again.”

Posted 4 months ago

your parcel was confirmed as lost after 14 day period and were refunded in full

Posted 2 months ago

“Unfortunately most pop had a use by date of September and didnt taste nice.”

Posted 4 months ago

“The sugar free sweets are really disgusting to taste,and poor and arrogant customer service...never order again”

Posted 5 months ago

“Please do not buy this! It’s not a pick n mix it’s just one blue sweet! When I contacted customer services they were absolutely useless told them it’s my own fault and there’s nothing they can do as they don’t actually make the mix they buy it from else where! I’m gutted as this was for my daughter party! Never ever order from here again!”

Posted 7 months ago

“Very poor as these were not the sweets I was after. These are a replacement sweet peanut not the original ones which the picture suggested”

Posted 11 months ago

“Hi you have sent this review for me to complete but as of today 10 May I have not actually received them”

Posted 11 months ago

your order was delivered https://www.royalmail.com/track-your-item#/tracking-results/NB491400899GB review or remove this review

Posted 11 months ago

“Didn’t get the correct sweets and the sweets was all in a box the bags was open”

Posted 11 months ago

“3 of my boxes of sweets were broken leaving broken bits of plastic in the sweets. These were getting used for passing on to someone which I now cannot do. When I emailed to ask for advice I was told they do not offer refund because the sweets can still be used!! Not the product I purchased though, this being a “box” of sweets”

Posted 11 months ago

“My rainbow drops did not arrive so I asked ebay for a refund. Very disappointed with your service”

Posted 11 months ago

hi, you didnt order any rainbow drops and you didnt order via ebay so what is this review about? please remove or revise to reflect your actual experience with One Pound Sweets....

Posted 11 months ago

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One Pound Sweets is rated 4.7 based on 3,739 reviews